Top 7 call center manager Jobs in kettering oh

Call Center & Dispatch Manager
McAfee Heating and Air Conditioning —Miamisburg, OH
- $65,000 - $85,000 a year
- Full-time
- Electrical experience
- Construction
- Senior level
- Paid holidays
- Health insurance
Quick Apply
5d
Service Manager (Virtual Service Center)
Universal 1 Credit Union —Beavercreek, OH
- $52,394.72 - $78,592.08 a year
- Full-time
- Mid-level
- Finance
- High school diploma or GED
- Health insurance
- Paid time off
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Service Manager (Virtual Service Center)
Universal 1 Credit Union —Beavercreek, OH
Understanding of the Credit Union's field of membership. Required to attain and/or maintain NMLS certification. High school graduate or equivalent.
$52,394.72 - $78,592.08 a year
Quick Apply
Employee Experience Specialist (Human Resources)
Fifth Third Bank —Cincinnati, OH
Develops, maintains and improves tools, processes, procedures and templates. Focus on continuous process improvement of programs and events by understanding…
11d

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PU&R Contact Center Operations and Transformation Manager
Deloitte —Columbus, OH
Assessing current-state customer service operations, including organizational structure, service demand, channel strategy, call drivers, workforce management,…
$144,000 - $241,000 a year
8d
Customer Experience & Service Transformation Advisory Manager
Accenture —Columbus, OH
3+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer…
$87,400 - $293,800 a year

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Call Center & Dispatch Manager

McAfee Heating and Air Conditioning -
Miamisburg, OH

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year
5 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Cross-functional communication

Full Job Description

Overview

Are you a strong leader who thrives in a fast-paced environment, loves building high-performing teams, and takes pride in delivering an exceptional customer experience? We’re growing our business and looking for an experienced Call Center & Dispatch Manager to help lead the next phase of our company’s growth. This is an opportunity to join a company that values teamwork, accountability, leadership, and professional development — where your voice matters and your impact is seen every day. If you’re passionate about coaching people, improving operations, and creating an organized, customer-focused culture, we’d love to meet you!

Key Responsibilities

Lead daily operations across customer service, scheduling and dispatching teams.
Drive booking rates, conversion performance, and customer experience metrics.
Develop and execute operational strategies aligned with growth and revenue targets
Coach and develop individuals on your team
Oversee workforce planning, reporting, and performance management
Optimize CRM and call center technology, including ServiceTitan
Partner with Field Operations, Sales and Service Managers to ensure seamless service delivery
Serve as escalation point for high-impact customer issues

Qualifications

Experience managing and leading a team of 5-15 call center and/or dispatch professionals
Background in customer service, scheduling, and dispatch in Homes Services or Construction Trades
Experience in HVAC, electrical, plumbing, sewer trades preferred
Strong reporting and performance management skills
Experience with ServiceTitan, or similar CRM and Microsoft Office

Benefits

Competitive pay with department bonus
Medical, dental, and vision insurance.
401(k) with company match.
Company paid life insurance
Paid time off and holidays
Company cookouts and team events
Ongoing training and career advancement opportunities

Work Environment:

This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions.

#MCA

Pay Range

$65,000—$85,000 USD

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call center manager jobs in kettering oh

Call Center & Dispatch Manager

Service Manager (Virtual Service Center)

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