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Greet arriving and departing guests and visitors in a friendly, professional manner.
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Anticipate guest needs, respond promptly to requests, and resolve concerns to ensure guest satisfaction.
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Maintain knowledge of hotel services, amenities, policies, room availability, arrivals/departures, and group activities.
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Issue parking passes, maintain parking records, and follow established vehicle and parking procedures.
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Assist with vehicle staging and traffic flow at hotel entrances while ensuring driveways and designated access areas remain clear.
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Monitor parking areas and report safety hazards, unauthorized personnel, security concerns, vehicle incidents, or maintenance issues to management.
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Follow hotel procedures for vehicle accidents, breakdowns, and other parking-related incidents.
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Maintain cleanliness, organization, and appearance of assigned work areas and guest-facing spaces.
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Follow established operating procedures and accurately use hotel computer systems.
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Support daily departmental operations and ensure compliance with company, franchise, safety, and OSHA standards.
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Promote a safe, secure, and respectful work environment while maintaining confidentiality of guest and employee information.
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Assist with guest incidents, lost-and-found reporting, emergencies, and accident procedures as required.
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Communicate effectively with management, coworkers, and guests to support efficient hotel operations.
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Complete required training, maintain attendance standards, and perform additional duties as assigned.
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Strong customer service, communication, and problem-solving skills.
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Ability to work independently and collaboratively in a team-oriented environment.
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Ability to manage guest interactions while maintaining safety and operational standards.
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Flexible schedule availability, including weekends, holidays, and varying shifts.
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Frequent standing, walking, reaching, and lifting up to 10 pounds.
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Occasional lifting of up to 50 pounds.
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Ability to work both indoors and outdoors in varying weather conditions.
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Ability to move throughout parking areas, hotel grounds, and guest service locations throughout the shift.
Shaner Hotels has an exceptional opportunity at the award-winning Playa Largo Resort & Spa, Autograph Collection, located in the breathtaking Florida Keys. This premier luxury waterfront resort offers an unforgettable guest experience and an outstanding workplace for hospitality professionals seeking to grow their careers.
Our 175-room resort features elegantly appointed guest rooms and suites, 10 private bungalows, an exclusive three-bedroom beach house, a private marina with boat ramp, a full-service spa and salon, fitness center, sports courts, and beautifully landscaped event spaces, including a grand ballroom, private courtyard, and picturesque wedding lawn.
As one of the Florida Keys' premier event destinations, Playa Largo hosts everything from luxury weddings and social celebrations to corporate meetings and conferences. Guests also enjoy an exceptional culinary experience with four distinctive restaurants and bars, including an upscale steakhouse, fresh seafood restaurant, ceviche and sushi bar, pool and beach bar, sunset terrace, in-room dining, and a full-service banquet and catering operation.
If you're passionate about luxury hospitality and delivering world-class guest experiences, Playa Largo Resort & Spa offers an outstanding opportunity to build your career with Shaner Hotels. Join an award-winning team dedicated to excellence, innovation, and creating unforgettable experiences in one of the most beautiful destinations in the world.
Shaner Hotel Group
Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.
We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.
Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.
Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.
