Top 88 Guest experience manager Jobs in Key West, Fl

Night Manager
La Concha Hotel —Key West, FL
- $47,000 - $58,000 a year
- Full-time
- Clean driving record
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Guest Experience Manager
Brightwild —Key West, FL
- Weekends as needed
- English
- Mid-level
- Travel
Quick Apply
Director of Marketing - Key West Collection
Key West Collection —Key West, FL
- Full-time
- Remote
- Background check
- 5 years
- Pass drug screening
- Health insurance
- Dental insurance
Guest Services Manager
Sunset Key Cottages —Key West, FL
- Weekends as needed
- Mid-level
- Team management
- Criminal background check
- Free parking
- Disability insurance
Quick Apply
Guest Services Manager
The Capitana —Key West, FL
- Weekends as needed
- Mid-level
- Team management
- Criminal background check
- Free parking
- Disability insurance
Quick Apply
Overnight Manager
Key West Collection —Key West, FL
- Weekends as needed
- Background check
- Pass drug screening
- English
- Health insurance
- Dental insurance
10d
Director of Housekeeping
One Source Housekeeping Solutions —Key West, FL
- $85,000 - $95,000 a year
- Weekends as needed
- Spanish
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Night Auditor
Opal Key Resort & Marina —Key West, FL
- Full-time
- High school diploma or GED
- Criminal background check
- POS
- Free parking
- Health insurance
Quick Apply
General Manager
Taco Bell - Luihn VantEdge Partners —Key West, FL
- $85,000 - $100,000 a year
- 18 years or older
- Mid-level
- Quick service & fast food restaurant
- Disability insurance
- Health insurance
Quick Apply
HOUSEKEEPING LEAD
Navy Exchange Service Command —Key West, FL
- $24.64 an hour
- Full-time
- No experience needed
- Mid-level
- Hotel
8d
Dockhand
Integra Marinas —Key West, FL
- $20 an hour
- 8 hour shift
- High school diploma or GED
- Cash register
- Ability to lift 50 pounds
- Disability insurance
- Health insurance
Quick Apply
8h
Vacation Sales Linkage Supervisor
HVC Key West M&S —Key West, FL
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Mid-level
- Health insurance
- Dental insurance
Barista Part-Time
Blue Flamingo Resort Key West —Key West, FL
- Part-time
- Hotel
- Food service
- Ability to stand for extended periods
8d
House Attendant - AM Shift
Hilton Garden Inn Key West —Key West, FL
- Full-time
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
10d
Director of Human Resources - Pier House Resort & Spa, Key West, Fl
Remington Hospitality —Key West, FL
- 8 hour shift
- 5 years
- Computer literacy
- Writing skills
House Attendant PM Shift
Blue Flamingo Resort Key West —Key West, FL
- Full-time
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
16h
Assistant Manager
Taco Bell - Luihn VantEdge Partners —Key West, FL
- $60,000 - $68,000 a year
- Maintenance
- Mid-level
- Quick service & fast food restaurant
- Disability insurance
- Health insurance
Quick Apply
House Attendant AM Shift
Blue Flamingo Resort Key West —Key West, FL
- Full-time
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
16h
PublicArea Attendant
Hilton Garden Inn Key West —Key West, FL
- Full-time
- Sanitation
- Office
- Hotel
10d
Manager - Housekeeping
Hilton —Key West, FL
- Full-time
- Mid-level
- Office
- Hotel
4h

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guest experience manager jobs near key west, fl

Night Manager

La Concha Hotel
Key West, FL

Quick Apply

Job Details

Full-time
$47,000 - $58,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Referral program
Retirement plan

Qualifications

Operations management
Writing skills
First aid
Employee relationship building
Emergency procedures
Company vehicle operation
Driver's License
Driving
First aid and CPR

Full Job Description

**You must be a current resident of Key West to qualify for this position

Position Summary:

The Night Manager directs and controls operation of the front office and coordinates activities to obtain optimal room occupancy, revenue and guest satisfaction. The Night Manager oversees all activities in the front office to ensure high guest service standards are met, as well as accuracy in all phases of the operation.

Core Responsibilities:

· Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.

· Ensure proper staffing levels of front office associates upon arrival.

· Have complete understanding of Front Office staff’s job descriptions and duties and be able to perform duties at any given time.

· Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.

· Competency in Front Desk PMS (Opera).

· Competency in Synergy MMS system: monitor for timely response to issues.

· During the night visit with all on duty personnel to conduct well-being check.

· Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.

· Assist the Rooms Division Manager by handling special requests, group blocking and unusual circumstances.

· Coordinate special programs, functions and incentives to improve guest service.

· Engage in at least 1 property walk, completing any designated forms or reporting issues, using Synergy.

· Monitor associates to ensure they are handling cash, receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.

· Work in a cooperative and friendly manner with fellow associates.

· Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.

· Perform any reasonable request as assigned or directed by management.

· Prior to leaving your shift check to ensure all is well within the hotel.

Knowledge, Skills, and Competencies:

· High work ethic, self-initiative , independent judgment

· Proven customer service and problem solving experience

· Regular attendance according to established guidelines

· May be required to work varying schedules to reflect the business needs of the property

· Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions

· Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times Physical Requirements:

· Sit, stand and walk for varying lengths of time, often long periods of time

· Bend, stoop, squat and stretch to fulfill cleaning requirements

· Lift approximately fifty (50) pounds of equipment or supplies on and off a cart, using safe lifting techniques

· Push and pull carts weighing up to fifty (50) pounds

· Possess valid driver’s license and safely drive guest vehicles. Have proof of safe driving record as indicated by a copy of Motor Vehicle record.

· Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork

· Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability

· Know and be able to administer first aid

· Direct evacuations in an emergency

Job Type: Full-time

Pay: $47,000.00 - $58,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Ability to Commute:

Key West, FL 33040 (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest experience manager jobs in key west, fl

Night Manager

Guest Experience Manager

Director of Marketing - Key West Collection

Guest Services Manager

Guest Services Manager

Overnight Manager

Director of Housekeeping

Night Auditor

General Manager

HOUSEKEEPING LEAD

Dockhand

Vacation Sales Linkage Supervisor

Barista Part-Time

House Attendant - AM Shift

Director of Human Resources - Pier House Resort & Spa, Key West, Fl

House Attendant PM Shift

Assistant Manager

House Attendant AM Shift

PublicArea Attendant

Manager - Housekeeping

I want to receive the latest job alert for guest experience manager in key west, fl

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