Top 6 Remote help desk Jobs in Killeen, Tx

Representative, Help Desk I
Mclane Company, Inc. —Temple, TX
- $19 - $22 an hour
- Full-time
- Office
- High school diploma or GED
- 1 year
- Profit sharing
- Health savings account
3d
Automation & Technology Technician
Manufacturing Engineering System —Fort Hood, TX
- $24.22 an hour
- Full-time
- Customer service
- English
- Office
10d

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Automation & Technology Technician
Manufacturing Engineering System —Fort Hood, TX
Perform ongoing information risk assessments, audits, and analysis to ensure information systems are adequately protected, and IAVA compliant.
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Sr. Maintenance Technician - PLC
Niagara Bottling —Temple, TX
Associate's Degree in manufacturing, manufacturing technology, mechatronics, industrial manufacturing, manufacturing automation or other similar manufacturing-…
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CBC Companies —Columbus, OH
Exceptional customer service skills with ability to communicate technical concepts to non-technical users. Provide reliable remote support capabilities using…
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Representative, Help Desk I

Mclane Company, Inc. -
Temple, TX

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Job Details

Full-time
$19 - $22 an hour
3 days ago

Benefits

Profit sharing
Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
Employee discount
Opportunities for advancement
Life insurance
Pet insurance

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Summary

Responsible for monitoring and managing enterprise system platforms, peripheral equipment, and batch job schedules to ensure reliable system operations. Provides support to internal and external customers, including distribution center teammates across all business units. Identifies, investigates, and resolves system alerts and operational issues while serving as a key point of contact for Operations support calls.

This position is onsite in Temple, TX.

What You'll Do

Receives via phone and computer first-tier technical issues reported relating to hardware and software on personal computing devices or supporting infrastructure issues which affect internal technology users.
Applies pre-established methods to resolve basic problems or escalates issue to second-tier help desksupport staff or to appropriate MBIS area in order to ensure timely continuance of the reporting user's productivity.
Learns existing procedures for internal requests regarding personal computing devices via phone and computer-based remote methods to fulfill service requests from internal technology users.
Learns to assist internal technology users via phone and computer-based remote methods with implementation of standard personal computer practices to aid users in efficiently fulfilling specific needs.

What We're Looking For

High school diploma or GED required; associate's or bachelor's degree in Information Technology or related field preferred.
1 or more years of experience in IT operations, production support, help desk support, or a related technical environment preferred.
Strong troubleshooting, analytical, and problem-solving skills.
Ability to communicate effectively with technical and non-technical customers.
Ability to prioritize tasks and respond effectively in a fast-paced operational environment.
Basic understanding of system monitoring, job scheduling, and incident management processes preferred.

Why Join Us

Make a direct impact supporting mission-critical distribution operations
Hands-on technical role with exposure to diverse technologies
Stable organization with long-term career growth opportunities
Team-driven culture that values reliability, service, and accountability
Opportunity to build both technical and customer-facing skills

Benefits you can count on:

This position is an hourly role that pays between $19-$22
Benefits begin on Day 60: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
Paid time off begins after 90 days.
401(k) Profit Sharing Plan after 90 days.
Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

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remote help desk jobs in killeen, tx

Representative, Help Desk I

Automation & Technology Technician

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