Emergency Communications Officer (911 Dispatcher)
City of Twin Falls —Twin Falls, ID
- $21.97 - $30.18 an hour
- Full-time
- Background check
- Pass drug screening
- High school diploma or GED
- Paid holidays
- Disability insurance
Commodity Truck Dispatcher
Scott Jackson Trucking —Jerome, ID
- $17 - $20 an hour
- Full-time
- Bilingual
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
Dispatcher
Giltner Transportation —Jerome, ID
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
Assistant Service Manager/Service Advisor
Wills Toyota —Twin Falls, ID
- $57,000 - $73,000 a year
- Full-time
- Bilingual
- Background check
- 18 years or older
- Health insurance
- Dental insurance
Quick Apply
Experienced Residential HVAC Service Technician
RIGHT NOW HEATING and AIR CONDITIONING —Twin Falls, ID
- $65,000 - $120,000 a year
- Full-time
- Customer service
- Mid-level
- Residential
- Fuel card
- Health insurance
Quick Apply
Service Scheduling Dispatcher
Terry's Heating & A/C, Inc. —Twin Falls, ID
- $15 - $20 an hour
- Overtime
- Mid-level
- Office
- Organizational skills
- Paid training
- Paid holidays
Quick Apply
Dispatcher
Quikrete – Ready Mix —Twin Falls, ID
- Online Application
- Spanish
- Computer literacy
- English
- Disability insurance
- Health insurance
Quick Apply
6d
Dispatch - Dispatcher - Jerome
Western Dairy Transport LLC —Jerome, ID
- Weekends as needed
- Google Workspace
- Clean driving record
- Computer literacy
Quick Apply
Customer Service / Dispatcher - Full Time & Part Time Positions
Roto-Rooter Plumbing & Drain Service —Twin Falls, ID
- $14 - $18 an hour
- Part-time
- Computer literacy
- Office
- Residential
Quick Apply
17h
Blood Collection Staff – Customer Service
American Red Cross —Twin Falls, ID
- $18.36 an hour
- Weekends as needed
- Clean driving record
- Computer literacy
- High school diploma or GED
- Paid training
- Paid holidays
Business Banking Customer Service Representative - Magic Valley
DL Evans Bank —Twin Falls, ID
- 18 years or older
- Mid-level
- High school diploma or GED
- Disability insurance
- Health insurance
Customer Service Center Specialist - Bilingual Preferred
First Federal Savings Bank of Twin Falls —Twin Falls, ID
- Bilingual
- High school diploma or GED
- 1 year
- Paid holidays
- Disability insurance
Customer Service Representative - Blending
Idaho Milk Products —Jerome, ID
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Paid holidays
- Disability insurance
14d
Customer Service Team Member
Magic Valley Mall —Twin Falls, ID
- $11 - $12 an hour
- Part-time
- Sales
- Pass drug screening
- High school diploma or GED
- 401(k)
Quick Apply
Customer Service Associate 1511
Grease Monkey —Twin Falls, ID
- $15 - $16 an hour
- Full-time
- Computer literacy
- Writing skills
- Basic math
Customer Service / Inside Sales
1100 Applied Industrial Technologies, Inc. —Twin Falls, ID
- Full-time
- Clean driving record
- English
- Office
- Tuition reimbursement
- 401(k) matching
7d
Pharmacy Customer Service Associate
Walgreens —Twin Falls, ID
- $16 - $18 an hour
- Weekends as needed
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Warranty Technician
Hayden Homes LLC —Twin Falls, ID
- $62,000 - $69,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Construction site
- Disability insurance
- Health insurance
Quick Apply
Customer Service/Sales Representative
Vape Ave —Twin Falls, ID
- $12.50 - $15.00 an hour
- Part-time
- Sales
- Cleaning
- In-person
- Flexible schedule
Quick Apply
Customer Service Associate
Walgreens —Twin Falls, ID
- $15.00 - $17.50 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance

I want to receive the latest job alert for service dispatcher in kimberly, id

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service dispatcher jobs near kimberly, id

Customer Service Representative jobs in Twin Falls, ID

Emergency Dispatcher jobs in Twin Falls, ID

Dispatcher jobs in Twin Falls, ID

Service Advisor jobs in Twin Falls, ID

Customer Service Representative jobs in Corpus Christi, TX

Customer Service Representative jobs in Torrance, CA

Customer Service Representative jobs in Raleigh, NC

Patient Registration Representative jobs in Los Angeles, CA

Customer Service Representative jobs in Joliet, IL

Remote Customer Service jobs in Glendale, CA

Emergency Dispatcher jobs in Ohio

911 Dispatcher jobs in Illinois

Dispatcher jobs in Salinas, CA

Dispatcher jobs in Santa Rosa, CA

Emergency Dispatcher jobs in Saint Johns, FL

Freight Dispatcher jobs in Tampa, FL

Airline Customer Service jobs in John F. Kennedy International Airport, NY

Customer Service Technician jobs in Piqua, OH

Customer Service Technician jobs in Crosby, TX

Customer Service Technician jobs in Huntsville, AL

Emergency Communications Officer (911 Dispatcher)

City of Twin Falls -
Twin Falls, ID

Apply Now

Job Details

Full-time
$21.97 - $30.18 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Vision insurance
Retirement plan

Qualifications

Quality data entry

Full Job Description

Emergency Communications Officer (911 Dispatcher)

As the next Emergency Communications Officer for the City of Twin Falls, you will serve as a critical first point of contact for the community during emergency and non-emergency situations. You’ll answer 911 and non-emergency calls, quickly and accurately assess situations, and dispatch police, fire, emergency medical, and public works services to ensure timely and effective response.

In this high-impact role, you’ll work in a fast-paced, high-pressure environment where calm decision-making, clear communication, and attention to detail are essential. You’ll support public safety operations around the clock while providing professional, compassionate service to callers during stressful and often life-threatening situations.

Pre-Employment Assessment

After submitting an application, applicants are required to schedule and complete the CritiCall computer-based assessment and may be invited to participate in an interview.

The CritiCall assessment must be scheduled within one week of the application date. Failure to schedule the assessment within this timeframe will result in the application no longer being considered.

All required pre-employment testing must be completed by the application closing date. Applicants who do not complete the required testing by the closing date will no longer be considered for the position.

To schedule your assessment, please contact Human Resources at (208) 735-7251.

The CritiCall assessment is a pass/fail evaluation that takes approximately 20–30 minutes to complete and measures the following skills:

Decision making
Data entry
Call summarization
Cross-referencing

Applicants who successfully complete the CritiCall assessment and are selected to move forward in the process may be invited to participate in an interview. Interviews are tentatively scheduled for the week of September 22, 2026. Interview dates are subject to change based on applicant volume and departmental needs.

Description

As an Emergency Communications Officer, you will:

Answer emergency and non-emergency calls using multi-line telephone and 911 systems
Determine call priority, gather critical information, and accurately enter data into a computer-aided dispatch (CAD) system
Dispatch and coordinate police, fire, emergency medical, public works, and related services
Provide emergency medical dispatch and crisis intervention services, including pre-arrival instructions when appropriate
Ask clear, concise questions to assess caller needs and anticipate unfolding situations
Monitor and operate radio consoles, computer systems, alarms, and other communications equipment
Retrieve, enter, and update information in local, state, and national databases
Maintain accurate and confidential records related to calls, incidents, and communications
Communicate and coordinate with internal departments and external agencies to support effective emergency response
Keep supervisors informed of work progress, operational challenges, and improvement opportunities
Respond to citizen questions and concerns in a courteous, professional, and timely manner
Testify in court when subpoenaed
Perform related duties as required

Pay & Benefits

$21.97 - $26.34 per hour ($45,700 - $54,791.67 annually) starting pay, depending on experience
- $23.49 - $28.19 per hour ($48,855 - $58,631 annually) upon successful completion of training
- $25.14 - $30.18 per hour ($52,298 - $62,779) after the introductory period and required certifications are obtained
Full-time, non-exempt position
Robust retirement plan with strong employer contributions
Paid medical and vacation leave, plus paid holidays
Comprehensive medical, dental, and vision coverage
City-paid life and disability insurance
Wellness programs, additional savings, and retirement benefits
Free or discounted access to City recreation amenities, including the pool, golf course, and library

Sign-On Bonus

The City of Twin Falls offers a $5,000 hiring bonus for Emergency Communications Officers. The bonus is paid in three installments:

$1,250 paid at the end of the employee’s first pay period
$1,250 paid upon successful completion of training and designation as an independent call taker
$2,500 paid after one year of continuous employment

Employees must remain in good standing with the City through each payout period to receive the full hiring bonus.

What We’re Looking For

High school diploma or GED
Any equivalent combination of education and experience that provides the required knowledge and abilities
Ability to obtain POST Basic Certification within 18 months of hire
Ability to obtain Emergency Medical Dispatch certification within six months of hire
Ability to obtain ILETS and NCIC certification
Ability to pass a pre-employment background check and drug screen

Automatic Disqualifiers

The following are automatic disqualifiers established by Idaho Peace Officer Standards and Training (POST):

Marijuana use within the past year
Controlled substance use within the past five years
Felony convictions as an adult
DUI within the past two years or more than one DUI within the past five years
More than five traffic violations within the past three years

Schedule

Emergency Communications Officers work a rotating schedule with 12-hour shifts, alternating between day and night shifts every two months.

Work Environment

This position operates in a communications center setting and involves prolonged sitting, computer and radio use, and continuous interaction with the public by phone and radio. The work environment may be stressful and emotionally demanding due to the nature of emergency response and critical incident communications.

Who We Are

The City of Twin Falls is governed under the council-manager form of city government, combining the political leadership of seven elected City Council members with the managerial experience of a city manager.

As an organization, the City of Twin Falls takes great pride in providing quality service at a reasonable cost. The city is unique among public employers because of its political stability, strong financial condition, dedication to constant improvement in facilities and services, and progressive ways of problem-solving.

Mission

Our mission, as stewards of the public trust, is to meet the current and future needs of the community, promote citizen involvement, preserve our heritage, conserve and protect our social and physical resources and enhance the quality of life in Twin Falls.

Vision

In our pursuit of excellence, we work together to make valued contributions by providing outstanding customer service to enhance the quality of life for our neighbors and community.

One City

We believe in working together as a high-performing team. Our structure encourages everyone to be engaged, connected, and take on leadership roles in their departments. We strive to be the best place to work by sharing a

common culture and values. Our success is driven by our Leadership Philosophy, which encourages new ideas and motivates us to improve. Everyone is encouraged to come up with and commit to new ideas that help us all be better leaders and make positive changes in our organization.

Questions

If you have any questions regarding this position or the application process, please contact Human Resources at [email protected] or (208) 735-7251.

This posting may close at any time, without prior notice, once the City determines it has received a sufficient number of qualified applications.

Refine Your Search

service dispatcher jobs in kimberly, id

Emergency Communications Officer (911 Dispatcher)

Commodity Truck Dispatcher

Dispatcher

Assistant Service Manager/Service Advisor

Experienced Residential HVAC Service Technician

Service Scheduling Dispatcher

Dispatcher

Dispatch - Dispatcher - Jerome

Customer Service / Dispatcher - Full Time & Part Time Positions

Blood Collection Staff – Customer Service

Business Banking Customer Service Representative - Magic Valley

Customer Service Center Specialist - Bilingual Preferred

Customer Service Representative - Blending

Customer Service Team Member

Customer Service Associate 1511

Customer Service / Inside Sales

Pharmacy Customer Service Associate

Customer Service Warranty Technician

Customer Service/Sales Representative

Customer Service Associate

I want to receive the latest job alert for service dispatcher in kimberly, id

Related Searches

Explore jobs in more locations

Emergency Communications Officer (911 Dispatcher)

Job Details

Job Seeker Tools

Employer Tools

Browse

Stay Connected