Top 13 desk agent Jobs in kingman az

Front Desk
Advance Management & Investment LLC —Kingman, AZ
- $14.70 an hour
- Hotel
- Accounting
- Organizational skills
Quick Apply
Your Future Starts Now. 100% Commission. Full Support. Real Freedom
United Real Estate Specialists —Arizona
- $40,000 - $200,000 a year
- Part-time
- Real Estate License
- Entry level
- Health insurance
- Professional development assistance
Quick Apply
Real Estate Agent – 100% Commission | $500 Flat Fee | Real Support at AXEN Realty
AXEN Realty- ASAP Realty Group —Arizona
- $45,000 - $250,000 a year
- Choose your own hours
- Remote
- Sales
- Real Estate License
- Fair chance
- Employee assistance program
- Employee discount
Quick Apply

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$50,000 - $400,000 a year
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Front Desk Agent
Home2 Suites by Hilton Columbus Downtown —Columbus, OH
Manage guest requests for laundry, dry cleaning, messages, wake-up calls, mail, and faxes. Answer telephone calls courteously, providing accurate information…
$16 an hour
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Front Desk Agent
MainStay Suites Columbus North - Worthington —Columbus, OH
Operate hotel switchboard, take calls and provide information and transfer calls. Greet guests and patrons to find out their room needs as well as the reason…
$14 - $16 an hour
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Front Desk

Advance Management & Investment LLC -
Kingman, AZ

Quick Apply

Job Details

$14.70 an hour

Qualifications

Customer records maintenance
Records maintenance
Hotel and accommodations payment processing
Cash amount verification
Phone communication
Incident report management
Greeting customers
Client inquiry handling
Answering guest questions
Incident Escalation
Credit card payment processing
Hotel room assignment management
Accounting
Organizational skills
Property management systems (PMS)
Computer skills
Receptionist experience within hospitality industry
Hospitality online booking platforms
Hotel and accommodations guest complaints handling
Suggestive selling
Escalation handling
Communication skills
Balancing end-of-day transactions
Entry level

Full Job Description

Front Desk Associate

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

The main responsibility of a hotel front desk clerk is to check guests in and out. They verify guests’ registration information and take any further information required, such as identification and period of stay and take cash or process credit cards. Once they have gone through all these procedures, they hand the room key to the guests and guide them to their rooms. When a guest is about to check out, a front desk clerk will ensure that all dues are clear and the key is handed over.

Working at the front desk of a hotel can be quite rewarding. You get to meet people from different walks of life and stay busy at all times. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. If you would like to work as a front desk clerk at a hotel, you will be interested in the following job duties that are part of the job:

Responsibilities

Greet guests and patrons as they arrive and handle check ins appropriately and professionally
Check if there are prior bookings
Manage registration process
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests by collecting necessary information (like contact details, legal identification, and exact dates of their stay) and double check for accuracy
Work with hotel specific programming for bookings, reservations, check ins, and check outs
Provide information about our hotel, available rooms, rates, amenities, dining facilities, sports facilities, and give travel directions
Respond to clients’ complaints in a timely and professional manner, supply suggestions, and refer guests to appropriate department if matters escalate, report all incidents if occurs
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Manage accurate accounting of all rooms
Maintain updated records of all aspects of guests, bookings, reservations, complaints, and incidents
Provide guests with room keys and call for bellhops
Explain workings of key cards, and ensure guests are satisfied with rooms allotted to them
Intake reservations over telephone, through emails, and in person
Contact maintenance and/or housekeeping if problem does arise with guests room, or premise
Balance cash at the end of your shift and generate accounting reports for the benefit of the next person to come on shift

Skills

Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude and professionalism
Excellent communication and organizational skills
Work well with others and greet incoming patrons professionally
Strong communication skills, and professionally communicate with all other personnel
Must be able to work well and professionally with or without supervision
Must be able to pay attention to detail

Quick Apply

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desk agent jobs in kingman az

Front Desk

Your Future Starts Now. 100% Commission. Full Support. Real Freedom

Real Estate Agent – 100% Commission | $500 Flat Fee | Real Support at AXEN Realty

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