Customer Service Representative
Sila Services —Kingston, NY
- $17 - $24 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
HOP Energy, LLC —New Paltz, NY
- $23 - $25 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Contact Center Customer Service Representative
Brothers That Just Do Gutters Corporate - Poughkeepsie, NY —Poughkeepsie, NY
- $17 an hour
- Full-time
- Hybrid work
- Organizational skills
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Hospital Operator - Full Time
Northwell Health —Poughkeepsie, NY
- $21 - $24 an hour
- 8 hour shift
- Microsoft Word
- Spanish
- Microsoft Outlook
Quick Apply
Customer Service Representative
Premier Medical Group of the Hudson Valley —Poughkeepsie, NY
- $17 - $20 an hour
- Full-time
- Spanish
- Medical office experience
- English
Quick Apply
2d
Telemarketer - State Farm Agent Team Member
Scott Marxer - State Farm Agent —Poughkeepsie, NY
- $16 - $17 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Opportunities for advancement
- Flexible schedule
Quick Apply
Remote Home Health Sales Agent
Slate Professional Resources, Inc. —United States
- $25 an hour
- Full-time
- Remote
- Mid-level
- Home Health
- Communication skills
- Health insurance
- Dental insurance
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

Customer Service Representative
Sila Services —Kingston, NY
You’ll also support outbound customer communication, including appointment confirmations, follow-up calls, membership renewals, unsold estimate follow-up, and…
$17 - $24 an hour
Quick Apply
Signage Consultant / Customer Service Representative
FASTSIGNS #321301 —Kingston, NY
Solve problems, answer questions, and create a great customer experience every time. Customer service, sales, or hospitality experience is a plus—but not…
$20 - $24 an hour
Quick Apply

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Service Representative - Bilingual Preferred
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
2d
Bilingual Customer Service Representative
Dawson —Columbus, OH
Answer high-volume inbound calls from individuals and families affected by disasters. Must pass lifetime criminal background and credit check (no current…
$23.39 an hour
2d

Show more jobs in cities nearby

I want to receive the latest job alert for call center representative in kingston, ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center representative jobs near kingston, ny

Customer Service Representative jobs in Poughkeepsie, NY

Customer Service Representative jobs in Kingston, NY

Telemarketer jobs in Palm Beach, FL

Telemarketer jobs in Elmhurst, NY

Insurance Telemarketer jobs in Dallas, TX

Telemarketer jobs in Springfield, IL

Telemarketer jobs in New Jersey

Telemarketer Remote jobs in Rhode Island

Telemarketer jobs in Detroit, MI

Telemarketer jobs in Phoenix, AZ

Customer Service Representative jobs in Braselton, GA

Sales Representative jobs in Charlotte, NC

Customer Service Representative jobs in Fort Myers, FL

Customer Service Representative jobs in Iowa

Customer Service jobs in Rochester Hills, MI

Customer Service Representative jobs in Mckinney, TX

Customer Service Weekend Remote jobs in Chicago, IL

All Remote Customer Service jobs in Memphis, TN

Customer Service jobs in Phoenix, AZ

Customer Service Representative jobs in Spokane, WA

Customer Service Representative

Sila Services -
Kingston, NY

Quick Apply

Job Details

Full-time
$17 - $24 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Objection handling (sales technique)
Computer operation
Promoting products
Phone communication
Service scheduling
De-escalation techniques
Conflict de-escalation
Client database systems
Computer skills
Customer information system software
Client interaction via phone calls
Customer data entry

Full Job Description

Customer Service Representative

JSP Home Services \u007C Kingston, NY

Be the Voice Customers Remember

When a customer calls JSP Home Services, the person who answers the phone sets the tone for their entire experience.

We’re looking for an experienced Customer Service Representative who can handle a high volume of calls, listen carefully, solve problems, and turn customer needs into accurately booked appointments. This role is ideal for someone who is calm under pressure, naturally helpful, and confident guiding conversations toward the right next step.

At JSP Home Services, great customer service means more than answering the phone. It means making customers feel heard, capturing the right information, coordinating service accurately, and creating a positive experience from the very first interaction.

Why Join JSP Home Services?

Competitive compensation
Medical, Dental, and Vision Insurance
Paid Time Off and Paid Holidays
401(k) with Company Match
Ongoing Training and Professional Development
Career Growth Opportunities
Year-Round, Stable Employment
Supportive, Team-Oriented Work Environment
On-Site Position in Kingston, NY

The Role

As a Customer Service Representative, you’ll serve as the first point of contact for customers calling about plumbing, heating, cooling, electrical, and other home service needs. You’ll answer inbound calls, identify the customer’s needs, accurately schedule appointments, and help ensure each call results in a clear and positive next step.

You’ll also support outbound customer communication, including appointment confirmations, follow-up calls, membership renewals, unsold estimate follow-up, and customer satisfaction calls.

Key Responsibilities

Answer a high volume of inbound customer calls with a friendly, professional phone presence.
Listen carefully, ask the right questions, and accurately identify each customer’s service needs.
Book, confirm, reschedule, and cancel appointments while capturing complete and accurate customer information.
Communicate appointment expectations, service availability, and next steps clearly.
De-escalate upset or stressed customers and work toward a positive resolution.
Overcome booking objections and help customers understand the value of scheduling service.
Promote maintenance plans, memberships, and available service options when appropriate.
Make outbound calls for appointment confirmations, customer follow-up, happy calls, membership renewals, and unsold estimates.
Maintain accurate customer records and call notes within the company’s scheduling and CRM systems.
Coordinate closely with dispatchers, technicians, and other team members to support an efficient customer experience.
Meet individual and team expectations for booking rates, call quality, accuracy, and customer satisfaction.
Maintain reliable attendance and punctuality for this on-site position.

Qualifications

At least 2 years of customer service experience in a phone-heavy environment, such as a call center, dispatch office, front office, or service-based business.
Strong verbal communication and active listening skills.
Comfortable managing high call volume while remaining friendly, focused, and professional.
Ability to book and manage appointments accurately while capturing complete customer information.
Strong problem-solving skills and the ability to remain composed with upset or frustrated customers.
Basic computer proficiency and the ability to learn scheduling and CRM software quickly.
Reliable attendance and the ability to work on-site in Kingston, NY.
Prior experience in home services, plumbing, HVAC, electrical, or another trade-related business is a plus.
Experience with ServiceTitan or a comparable field service management platform is preferred.
Experience with outbound calling, customer follow-up, membership renewals, or unsold estimate rehash is preferred.
Sales-minded and comfortable overcoming objections and promoting memberships or maintenance plans.
Bilingual English and Spanish is a plus.

What Success Looks Like

Success in this role means customers feel heard, appointments are booked accurately, and every conversation moves toward a helpful resolution. You’ll build trust over the phone, support the field team with complete information, and help JSP Home Services deliver a smooth and professional customer experience from the first call through the completed service.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

Refine Your Search

call center representative jobs in kingston, ny

Customer Service Representative

Customer Service Representative

Contact Center Customer Service Representative

Hospital Operator - Full Time

Customer Service Representative

Telemarketer - State Farm Agent Team Member

Remote Home Health Sales Agent

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for call center representative in kingston, ny

Explore jobs in more locations

Customer Service Representative

Be the Voice Customers Remember

Why Join JSP Home Services?

The Role

Key Responsibilities

Qualifications

What Success Looks Like

Job Seeker Tools

Employer Tools

Browse

Stay Connected