Location: Remote
We are seeking a Steel Process Expert to drive technical excellence and process optimization for steelmaking customers across North America. In this customer-facing role, you will leverage your expertise in steelmaking and refractory applications to solve operational challenges, improve product performance, and support sustainable growth. Working closely with Sales, R&D, and Recycling teams, you will help deliver innovative solutions that create value for both customers and the business.
This remote position requires 50-75% travel to customer sites.
- Partner with steelmaking customers to optimize processes and improve operational performance.
- Analyze slag chemistry and operating conditions to develop technical recommendations and process improvements.
- Investigate refractory wear issues, troubleshoot application challenges, and recommend corrective actions.
- Select and recommend refractory materials and product designs tailored to customer requirements and operating practices.
- Conduct technical training sessions for customers, sales teams, and internal stakeholders.
- Collaborate with Sales during customer visits to evaluate product performance and identify growth opportunities.
- Support sustainability and circular economy initiatives in partnership with Recycling teams.
- Work closely with Research & Development, Sales, and other technical teams to develop innovative solutions for customer challenges.
- Provide field support for refractory application equipment, including mixers, gunning machines, and related systems.
- Maintain a strong commitment to safety, ensuring compliance with OSHA regulations and established workplace standards.
- Bachelor's degree in Metallurgical Engineering, Materials Science, or a related technical discipline required; Master's degree or PhD preferred.
- Minimum of 10 years of experience in steelmaking, refractories, or a closely related industry. (Industry experience may be considered in place of a degree.)
- Deep knowledge of refractory products, applications, and steelmaking processes, including carbon steel, stainless steel, and specialty alloys.
- Experience with integrated steelmaking operations and process equipment, such as BOF, RH Degassers, and related systems, is preferred.
- Strong analytical and problem-solving skills with the ability to translate complex technical issues into practical solutions.
- Excellent verbal and written communication skills, with the ability to effectively engage customers and internal teams.
- Advanced Microsoft 365 proficiency; SAP experience is a plus.
- Mechanical aptitude and willingness to provide hands-on support in heavy industrial environments.
- Highly organized, self-motivated, and capable of working independently while collaborating effectively with cross-functional teams.
- Ability and willingness to travel extensively to customer locations throughout North America (50-75%).
- Competitive Compensation Package
- Comprehensive Benefits Package – Including medical, dental, vision, life insurance, and disability coverage.
- 401(k) Retirement Plan – With company matching to help you plan for your future.
- Paid Time Off
- Mileage reimbursement and paid travel, meals and accommodations
- Training & Development – Access to learning resources and career development programs.
- Inclusive Work Environment – A culture that values diversity, safety, and collaboration.
RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes in a wide range of industries. Serving customers around the world, RHI Magnesita has more than 20,000 employees in 65 main production sites (including raw material sites), 12 recycling facilities and more than 70 sales offices.
RHI Magnesita’s team in North America helps build refractory products that solve the most extreme manufacturing challenges. From advanced lithium-ion batteries for laptops and EVs and specialized glass on smartphones and tablets, to the steel and cement that build the world around us, our high-performance bricks and linings make it possible to melt, bend, shape, and refine these materials at extreme temperatures.
With a vertically integrated value chain, RHI Magnesita has helped forge the materials that build industries and economies for almost 200 years. Refractory products are essential to the production processes for cement, steel, aluminum, and many other industrial producers in the region.
Come get fired up with our North American team!
North America | RHI Magnesita
