Top 21 it support Jobs in kingston ny

Technical Support Representative - II
Archtop Fiber, LLC. —Kingston, NY
- $23 - $24 an hour
- Full-time
- Sales
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
IT Assistant
Hudson Valley Farm Hub —Hurley, NY
- $27 - $32 an hour
- Overtime
- Spanish
- Clean driving record
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT Support Analyst
The Arc Mid-Hudson —Kingston, NY
- $66,100 - $77,000 a year
- Weekends as needed
- 5 years
- Mid-level
- Office
- 403(b) matching
- Health insurance
Quick Apply
IT Technical Services Lead
RBW —Kingston, NY
- $72,227 - $89,321 a year
- Full-time
- Google Workspace
- Mid-level
- In-person
- Profit sharing
- Commuter assistance
Quick Apply
Client Services Technician
Marist University —Poughkeepsie, NY
- $65,000 - $70,000 a year
- Full-time
- In person
- Computer science
- Computer Science
- Research
- Paid holidays
- Disability insurance
Information Systems Service Coordinator
In Flight, Inc —Red Hook, NY
- $19 - $21 an hour
- Monday to Friday
- Background check
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Manager, IT Support & Cybersecurity
RQI Partners —Wappingers Falls, NY
- $140,000 - $150,000 a year
- On call
- Hybrid work
- 7 years
- Azure
- Computer Science
- Profit sharing
- Health savings account
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —Poughkeepsie, NY
- $16.00 - $20.57 an hour
- Part-time
- Entry level
- Under 1 year
- Employee discount

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it support jobs near kingston ny

Technical Support Representative - II

Archtop Fiber, LLC. -
Kingston, NY

Quick Apply

Job Details

Full-time
$23 - $24 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching

Qualifications

Live chat
Telecommunications network troubleshooting
Teamwork
Sales
Fiber optic network
Network infrastructure
High school diploma or GED
Zendesk
Customer relationship management (CRM) systems (technically supported)
Networking equipment (troubleshooting support)

Full Job Description

At Archtop Fiber, our mission is to be the true fiber of your community! We believe in the power of local connectivity and dedication to bridging the digital divide in rural and suburban cities across the Hudson Valley and beyond. We have seen how larger cities often receive priority for broadband infrastructure upgrades, leaving smaller communities underserved. That’s why we prioritize serving “Main Street” communities by investing up to $350 million in private funding to build over 2,500 miles of fiber-optic infrastructure.

Job Summary

Archtop Fiber is seeking an enthusiastic and customer-focused Technical Support Representative II to join our Kingston-based team. Are you someone who has a passion for technology and are the go-to person in your household for solving tech issues? Do you enjoy being a trusted resource, someone who can answer questions and guide others through solutions with empathy and patience? Then read on!

Job Responsibilities

Support customers’ technical needs during onboarding and post-installation.
Provide expert technical support for residential and business customers.
Support field technicians remotely to ensure smooth and successful customer installations.
Participate in user testing for system updates and promote self-service tools to customers.
Maintain regular, punctual attendance and perform other duties as assigned.
Participate in an on-call rotation schedule.
Deliver exceptional customer service across all channels including phone, chat, email, and/or social media.
Own and manage escalations through to resolution ensuring customer satisfaction
Responsible for creating training materials and job aids to promote knowledge sharing amongst the team.
Contribute to the development and ongoing maintenance of a customer-facing knowledge base.

Job Requirements

Must be available to work full-time on-site at our Kingston, NY location
2–4 years of experience in customer service, technical support and/or sales.
High school diploma or equivalent required, technical or associate degree preferred.
Strong multitasking, problem-solving, and written and verbal communication skills.
Team-oriented mindset with a high sense of urgency and accountability.
Comfort with feedback, independent decision-making, and learning new systems.
Familiarity with customer service platforms such as HubSpot, Zendesk, and Intercom. Experience with OSS/BSS systems such as Gaiia, MBS, Wavelo, or NISC. Working knowledge of softphone platforms including RingCentral, Aircall, and Dialpad.
Demonstrated experience troubleshooting fiber networks, ONTs, and routers. Experience with Adtran and eero is preferred.
Willingness to travel and work on-site, with occasional remote opportunities.
Must be able to sit for extended periods and work with various digital tools.

Pay: $23.00 - $24.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in kingston ny

Technical Support Representative - II

IT Assistant

IT Support Analyst

IT Technical Services Lead

Client Services Technician

Information Systems Service Coordinator

Manager, IT Support & Cybersecurity

Geek Squad Agent (Retail Store)

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