Oak View Group:
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Position Summary:
Ticket Sellers will understand and operate the Paciolan ticketing system and provide excellent customer service to all guests at the Ryan Center and Meade Stadium. They must know and understand each event, its seating charts, and the configurations of the Ryan Center.
This role pays an hourly rate of $16.00.
Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching.
This position will remain open until August 28, 2026.
About the Venue:
A state-of-the-art, multi-purpose facility, the Thomas M. Ryan Center, located on the University of Rhode Island campus in scenic South County, opened its doors in June 2002. Home to URI Men’s and Women’s Basketball programs, the Ryan Center also features the URI football teams' locker room, along with athletic department offices, training rooms, players' lounges, and a souvenir store. The venue seats 8,000 for basketball and over 6,300 for concerts, family shows, lectures, and other community events. The Ryan Center was designed and built to meet all ADA specifications to accommodate our guests with disabilities. Located in Kingston, the Center draws on an audience of over 1.4 million people within a 40-mile radius.
Responsibilities:
- Learn and use the Paciolan ticketing system to process ticket sales and customer transactions
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Become familiar with event details, including ticket pricing, discounts, seating configurations, restrictions, and admission policies
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Understand the seating layouts and venue setup of the Ryan Center
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Accurately process ticket sales and assist customers with purchases for athletic events, concerts, and other ticketed events
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Accurately handle cash, credit card, and other payment transactions while providing correct tickets, receipts, and change
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Provide excellent customer service by assisting patrons in a professional, courteous, and positive manner
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Assist guests by answering questions and directing them to entrances, ticket takers, or seating areas when needed
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Reconcile and balance cash drawers and ticket sales at the end of each shift
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Maintain accurate, organized, and legible records and reports
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Maintain confidentiality regarding customer information, sales records, and internal operations
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Perform other duties as assigned by the Director of Ticket Operations or Ticket Operations Manager
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Adhere to all Ryan Center and University policies and procedures
Qualifications:
- Ability to multitask and remain organized in a fast-paced environment
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Strong communication and interpersonal skills
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Customer service experience preferred
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Experience handling cash and processing transactions accurately
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Ability to work independently and collaboratively as part of a team
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Basic knowledge of Microsoft Office and computer systems
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Strong attention to detail and accuracy
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Ability to remain professional and composed during high-volume events
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Must be able to work a flexible schedule—nights and weekends are required. URI Winter/Spring/Summer breaks are a plus
Strengthened by our Differences. United to Make a Difference:
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer:
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
