Top 81 Guest service agent Jobs in Kingwood, Tx

PM Shift Front Desk Supervisor
Hyatt House The Woodlands/Shenandoah —Shenandoah, TX
- Merchandising
- Mid-level
- Hotel
Quick Apply
Guest Service Agent
DEVASHREE LAKSHMI INCORPORATED —Kingwood, TX
- $10 an hour
- Weekends as needed
- Hotel
- Cleaning
- Communication skills
- Employee discount
- Opportunities for advancement
Quick Apply
Front Desk Agent
Hotel- Fairfield Inn & Suites by Marriott —Humble, TX
- $10.50 - $12.00 an hour
- Part-time
- Bilingual
- Google Workspace
- Microsoft Outlook
- Employee discount
- Flexible schedule
Quick Apply
Front Desk Staff
Next Generation Orthopedic and Spine Institute —The Woodlands, TX
- $16 - $20 an hour
- Full-time
- Computer literacy
- Hotel
- Computer skills
- Opportunities for advancement
Quick Apply
Leasing Associate
RPM Living —Kingwood, TX
- Weekends as needed
- Background check
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance
Guest Service Agent (Part Time) - Homewood Suites Conroe
Hilton —Conroe, TX
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
7d
Front Desk Guest Service Agent
DoubleTree Hotel by The Galleria —Houston, TX
- Weekends as needed
- Ability to walk for extended periods
- Computer literacy
- Basic math
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent - Full Time
Courtyard Houston Intercontinental Airport —Houston, TX
- Full-time
- Hotel
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent
DoubleTree IAH —Houston, TX
- $15 an hour
- Part-time
- Customer service
- Hotel
- Organizational skills
Quick Apply
1d
Front Desk Agent
Marriott International, Inc —Houston, TX
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Front Desk Agent
Hilton Garden Inn / Home2 Suites by Hilton Houston —Houston, TX
- Ability to walk for extended periods
- Hotel
- Driver's License
Quick Apply
Guest Service Agent
US AMR-Jones Lang LaSalle Americas, Inc. —Houston, TX
- Online Application
- Office
- High school diploma or GED
- US work authorization
- Paid parental leave
- Paid holidays
Quick Apply
14d
Front Desk Agent
Hyatt House The Woodlands/Shenandoah —Shenandoah, TX
- Weekends as needed
- Basic math
- Hotel
- High school diploma or GED
Quick Apply
Front Office Agent
Thompson Houston —Houston, TX
- Weekends as needed
- Hotel
- Front desk
- Entry level
8d
Front Desk Agent
Residence Inn Houston Willowbrook —Houston, TX
- Computer literacy
- Residential
- Hotel
2d
Front Desk Agent
AC Hotel by Marriott Houston Downtown —Houston, TX
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
10d
Guest Services Representative (Front Desk Agent) - Extended Stay America
J&P Hospitality Management, LLC —Spring, TX
- $14 - $16 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
Quick Apply
Front Desk Agent
The Post Oak Hotel —Houston, TX
- $16 an hour
- Weekends as needed
- Basic math
- English
- Hotel
- 401(k)
- Paid time off
Front Office Manager
HOUSTON MARRIOTT NORTH —Houston, TX
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
AM Front Desk Agent
Hilton Garden Inn / Home2 Suites by Hilton Houston —Houston, TX
- Weekends as needed
- Bilingual
- Hotel
- High school diploma or GED
- Paid holidays
- Dental insurance
Quick Apply
13d

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guest service agent jobs near kingwood, tx

PM Shift Front Desk Supervisor

Hyatt House The Woodlands/Shenandoah
Shenandoah, TX

Quick Apply

Job Details

Qualifications

Client rapport building
Client inquiry handling
High school diploma or GED
Driver's License
Data interpretation
Hotel and accommodations guest complaints handling

Full Job Description

Description:

Job Summary

The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy

Education & Experience

At least 2 to 3 years of progressive experience in a hotel or a related field is required. High School diploma or equivalent required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Must have a valid driver's license for the applicable state.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to work well in stressful, high pressure situations, including ability to handle guest objections and disputes to satisfactory results.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must maintain composure and objectivity under pressure.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co- workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.

Requirements:

Job Duties & Functions

Approach all encounters with guests and associates in a friendly, service oriented manner.
Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Set the standard for guest relations at the Front Desk.
Obtain all necessary information when taking room reservations.
Monitor all V.I.P. and special guest requests.
Review Front Office log and Trace File daily.
Fully comprehend and execute all relevant phases of the front desk computer system.
Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
Be aware of all rates, packages, and promotions currently underway.
Be familiar with all in-house groups.
Be aware of all closed out and restricted dates.
Follow and enforce all Avion Hospitality hotel credit policies.
Be able to perform all duties of Front Desk Agent.
Be able to complete and ensure that a proper bucket check, room rate verification report, and housekeeping report have been accurately done and filed.
Maintain proper operation of the P.B.X. console and ensure that all Avion Hospitality standards are met.
Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel (set example for other associates, be the team leader).
Assist the G.S.M. in ensuring that associates are following and maintaining Avion Hospitality standards (i.e., answering phones, call-backs to guests, guest request log).
Have knowledge of and assist in all emergency procedures as required.
Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner.
Be able to perform, complete and ensure that all tasks and duties on the shift checklist are completed in a timely and efficient manner.
Ensure that associates are, at all times, attentive, friendly, helpful and courteous to all guests, managers and all other associates.
Ensure the maximization of room revenue through Rooms Merchandising.
Answer all guest inquiries in a timely and professional nature.
Be involved in departmental meeting, planning and execution.
Help maintain productivity levels at or above budgeted standards.
Perform any other duty as required by management.
Assist in training of new hires and current associates on a regular basis.
Attend meetings as required by management.

Quick Apply

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