Top 4 Manager/guest service Jobs in Kinston, Nc

Front Desk Manager/Guest Service Manager
Holiday Inn Express & Suites —Kinston, NC
- $13 - $15 an hour
- Full-time
- Background check
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Guest Service Representative - Night Auditor
HOMEWOOD SUITES - GOLDSBORO —Goldsboro, NC
- Weekends as needed
- Computer literacy
- English
- Mid-level
Quick Apply
1d
Dishwasher
Golden Corral —Greenville, NC
- $11 - $18 an hour
- Part-time
- No education required
- Pass drug screening
- Children
- Flexible schedule
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Dishwasher
Platinum Corral, LLC dba Golden Corral —Greenville, NC
- Online Application
- Guest services
- Restaurant
- Entry level
Quick Apply

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Guest Service Representative - Night Auditor
HOMEWOOD SUITES - GOLDSBORO —Goldsboro, NC
Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible. High school diploma or equivalent.
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1d
Night Auditor - Hilton Greenville
Prime Investments & Development, LLC —Greenville, NC
? Counting and balancing cash and credit card receipts. ? Preparing guest folios for Express Check-out. ? Making adjustments or corrections to accounts as…

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Dishwasher
Annette's Corral, LLC dba Golden Corral —Grove City, OH
Cleans the inside of the restaurant to provide a pleasant, safe environment for guests and Co-workers. Provides clean, sparkling silverware and dishes to the…
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Restaurant Host - $13.00 per Hour - Hocking Hills Lodge & Conference Center
Hocking Hills State Park Lodge —Logan, OH
Make small talk with guests and engage in conversation during greet and seat process; thanking guests as they leave. Pay Rate depending on experience.
$13 an hour
Quick Apply

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Front Desk Manager/Guest Service Manager

Holiday Inn Express & Suites -
Kinston, NC

Quick Apply

Job Details

Full-time
$13 - $15 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Employee discount

Qualifications

Customer communication

Full Job Description

Job Summary
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, guest services, business center, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location

Responsibilities

People:

Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.
Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
Ensure your team are properly trained on systems, security, service and quality standards

Guest Experience:

Ensure your front office team delivers a great service, professional attention and personal recognition.
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

Financial:

Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
Oversee night audit function and preparation of daily financial reports.
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Responsible Business:

Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Perform other duties as assigned. May also serve as manager on duty

Accountability

This job is the top Front Office job and reports to the General Manager of the hotel. Typically supervises all front desk agents, Night Auditors, guest services, reservations, PBX, Accounts Receivable, etc. May oversee a team of 4-5 individuals.

Qualifications

Proven experience as a Front Office Supervisor, Front Manager or in a similar administrative role is preferred.
Strong customer service skills with the ability to handle inquiries professionally.
Proficient in computer applications, including Microsoft Office Suite.
Excellent organizational skills with attention to detail.
Ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.
Strong verbal and written communication skills.
Experience with calendar management and scheduling is a plus.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay·
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Vision insurance

Work Location: In person

Quick Apply

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manager/guest service jobs in kinston, nc

Front Desk Manager/Guest Service Manager

Guest Service Representative - Night Auditor

Dishwasher

Dishwasher

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