Top 1 Night auditor/front desk agent Jobs in Kinston, Nc

Front Desk Manager/Guest Service Manager
Holiday Inn Express & Suites —Kinston, NC
- $13 - $15 an hour
- Full-time
- Background check
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d

Other jobs to consider

Find your next job by exploring related positions.

Front Desk Manager/Guest Service Manager
Holiday Inn Express & Suites —Kinston, NC
As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, guest services, business center,…
$13 - $15 an hour
Quick Apply
11d
Night Auditor
Hilton Garden Inn Greenville —Greenville, NC
Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner. Enter room cleans in Hotel Effectiveness.
$13 - $17 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Front Desk Agent - Night Auditor (Part time)
Crowne Plaza Columbus North - Worthington —Columbus, OH
Audit, balance, post and report on the front desk to include but not limited to; room charges, zero balance folios, corrections, adjustments, taxes, disputed…
$15 - $18 an hour
Quick Apply
Front Desk Agent / Night Auditor (Flexible Shifts)
IHG Hotel —Columbus, OH
Greet guests warmly upon arrival, providing a friendly and professional check-in experience while managing reservations and guest inquiries.
$13 - $16 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for night auditor/front desk agent in kinston, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

night auditor/front desk agent jobs near kinston, nc

Gym Front Desk jobs in Houston, TX

Hotel Front Desk jobs in St. Louis, MO

Help Desk jobs in Cape Coral, FL

Front Desk Manager jobs in California

Front Desk Manager jobs in Las Vegas, NV

Help Desk jobs in Eugene, OR

Front Desk Manager jobs in Norfolk, VA

Front Desk Manager jobs in Oak Harbor, WA

Front Desk Manager/Guest Service Manager

Holiday Inn Express & Suites -
Kinston, NC

Quick Apply

Job Details

Full-time
$13 - $15 an hour
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Employee discount

Qualifications

Customer communication

Full Job Description

Job Summary
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, guest services, business center, telephone services, concierge services, and guest reservations). You’ll also create the warm atmosphere that makes our guests feel at home in any location

Responsibilities

People:

Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.
Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.
Ensure your team are properly trained on systems, security, service and quality standards

Guest Experience:

Ensure your front office team delivers a great service, professional attention and personal recognition.
Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction.
Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies

Financial:

Help prepare annual departmental operating budget and financial plans. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.
Oversee night audit function and preparation of daily financial reports.
Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Responsible Business:

Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
Perform other duties as assigned. May also serve as manager on duty

Accountability

This job is the top Front Office job and reports to the General Manager of the hotel. Typically supervises all front desk agents, Night Auditors, guest services, reservations, PBX, Accounts Receivable, etc. May oversee a team of 4-5 individuals.

Qualifications

Proven experience as a Front Office Supervisor, Front Manager or in a similar administrative role is preferred.
Strong customer service skills with the ability to handle inquiries professionally.
Proficient in computer applications, including Microsoft Office Suite.
Excellent organizational skills with attention to detail.
Ability to manage multiple tasks simultaneously while maintaining a high level of accuracy.
Strong verbal and written communication skills.
Experience with calendar management and scheduling is a plus.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests.
True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay·
True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs.
True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

401(k)
Dental insurance
Employee discount
Health insurance
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

night auditor/front desk agent jobs in kinston, nc

Front Desk Manager/Guest Service Manager

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for night auditor/front desk agent in kinston, nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected