Top 23 E commerce specialist Jobs in Kissimmee, Fl

Customer Success Specialist
DHL eCommerce —Orlando, FL
- $69,525 - $92,700 a year
- Remote
- 5 years
- Ability to lift 50 pounds
- Analysis skills
- Paid parental leave
- Health savings account
2d
Digital Marketing Manager
LigniteMedia —Kissimmee, FL
- Sales
- Mid-level
Inventory Specialist
Unusual Machines —Orlando, FL
- $55,000 - $62,000 a year
- Mid-level
- Forklift
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
9d
Customer Success Specialist
Unusual Machines —Orlando, FL
- $65,000 - $70,000 a year
- Mid-level
- Continuous improvement
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
Talent Acquisition Support | Onboarding Specialist
OnTrac —Orlando, FL
- $21 - $31 an hour
- Microsoft Excel
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
12d
Retail Sales Associate
Skechers USA Retail, LLC —Kissimmee, FL
- $15.00 - $15.91 an hour
- Part-time
- 18 years or older
- Merchandising
- No high school diploma
- On-the-job training
- Flexible schedule
Quick Apply
Specialist, Billing
Mclane Company, Inc. —Kissimmee, FL
- From $16.50 an hour
- Full-time
- Background check
- Basic math
- Pass drug screening
- Profit sharing
- Health savings account
Warehouse Specialist
McLane Company, Inc —Haines City, FL
- $20 an hour
- Full-time
- Background check
- 18 years or older
- Pass drug screening
- Profit sharing
- Health savings account
Quick Apply
Manager Product Management - Content Strategy & Intelligence
Disney Experiences —Celebration, FL
- $163,400 - $199,200 a year
- Office
- 3 years
- Master's degree
Strategic Sourcing Manager
Unusual Machines —Orlando, FL
- $120,000 - $140,000 a year
- Nights as needed
- 5 years
- Office
- Project management
- Paid holidays
- Health insurance
Quick Apply
9d
Field Service Engineer - Melbourne, FL
Siemens Healthineers —Orlando, FL
- $50,210 - $69,036 a year
- Full-time
- Microsoft Excel
- Current TB test
- Military
- Disability insurance
- Health insurance
Senior Web Developer
Hillpointe —Winter Park, FL
- 5 years
- AWS
- Continuous improvement
Quick Apply

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Customer Success Specialist

DHL eCommerce -
Orlando, FL

Apply Now

Job Details

$69,525 - $92,700 a year
2 days ago

Benefits

Paid parental leave
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Life insurance

Qualifications

Data visualization software proficiency
Salesforce Cloud
Business intelligence tools
Operational risk mitigation
Sales management systems proficiency
CRM system proficiency
Productivity software
Process improvement planning
Business operations
Project stakeholder communication
Cross-functional communication
Stakeholder management

Full Job Description

Job Brief

The Customer Success Specialist serves as the voice of the customer and an expert on the end-to-end package journey, ensuring customer shipments move seamlessly through the DHL eCommerce network and are successfully transferred to final-mile delivery.

At DHL, our people are our greatest asset! Everyone’s contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

THIS IS A REMOTE POSITION BASED IN THE ORLANDO, FL AREA. HOURS 2PM-11PM

JOB SUMMARY:
The Customer Success Specialist serves as the voice of the customer and an expert on the end-to-end package journey, ensuring customer shipments move seamlessly through the DHL eCommerce network and are successfully transferred to final-mile delivery partners. Combining customer advocacy, operational expertise, data analysis, and problem-solving, this position owns package hold resolution, un-processable and damaged package management, customer supply fulfillment, and new customer launch monitoring.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Independently evaluate operational, customer, and service risks and determine appropriate corrective actions, escalation strategies, and customer recovery solutions with significant impact on customer experience, service performance, and business outcomes.
Serve as a trusted advisor to Operations and Customer Success leadership by analyzing operational trends, recommending process improvements, and influencing business decisions affecting customer performance and network efficiency.
Serve as the subject matter expert for the end-to-end package journey, from package receipt through final-mile carrier acceptance.
Monitor package movement throughout the network, identify risks and bottlenecks, and drive solutions that prevent customer-impacting service failures.
Own the resolution of shipment holds, package exceptions, un-processable shipments, damaged packages, and other customer-impacting operational issues.
Conduct root cause analysis and partner cross-functionally to implement corrective actions and reduce recurring issues.
Lead post-launch performance reviews for new customers, evaluate operational readiness and onboarding effectiveness, and recommend changes to onboarding processes, operating procedures, and customer implementation plans.
Own supply management strategy for assigned customer portfolios, including demand trend analysis, inventory recommendations, and process improvements to optimize fulfillment performance and reduce operational risk.
Support the resolution of un-processable Dangerous Goods (DG) shipments and other specialized operational exceptions.
Leverage reporting, analytics, and operational observations to identify trends, improve package flow, and enhance customer experience.
Ensure compliance with established policies, procedures, quality standards, and operational requirements through audits and process reviews.
Lead cross-functional process improvement initiatives, evaluate operational effectiveness, develop recommendations, and influence implementation of changes that improve customer experience, operational efficiency, and business results.
Interpret and apply company policies, customer agreements, and operational procedures to unique business situations and recommend exceptions or alternative solutions when appropriate.
Identify emerging customer and operational issues that may materially affect service, cost, compliance, or customer retention and develop corrective action plans.

KEY SUCCESS METRICS:

Reduction in package hold volume and aging.
Improved resolution speed for un-processable and damaged packages.
Successful onboarding performance for new customers.
Increased customer satisfaction and proactive issue prevention.
Identification and implementation of process improvements that enhance package movement and delivery performance.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree required or equivalent experience.
5 years of experience in logistics, customer success, transportation, supply chain, operations, or business process management involving independent decision-making and analysis.
Experience working cross-functionally to resolve operational issues and improve customer outcomes; parcel, e-commerce, transportation, or distribution center experience preferred.

REQUIREMENTS/SKILLS:

Strong knowledge of package processing workflows and the end-to-end package journey.
Proficiency with Microsoft Office, Salesforce, Vantage, Webtrack, Ops Portal, Power BI, and related business systems.
Strong analytical, problem-solving, and critical-thinking skills with the ability to identify root causes and implement solutions.
Excellent organizational, communication, and stakeholder management skills.
Ability to identify operational risks, trends, and process improvement opportunities.
Customer-focused, collaborative, adaptable, and solution-oriented mindset.
Strong customer advocacy mindset, collaboration skills, and the ability to influence stakeholders across multiple functions and organizational levels.
Positive, adaptable, and solution-oriented approach to challenges and change.

PHYSICAL DEMANDS:

Physical demands are consistent with a professional office setting and distribution center environment.
Regular sitting at a workstation for 25-50% of the work shift.
Frequent standing and walking throughout operational facilities.
Ability to walk, bend, push, reach, and lift up to 50 pounds (additional weight may require assistance).
Ability to sit or stand for extended periods.
Ability to review detailed shipment records, reports, and operational documentation.
Noise levels in distribution centers may vary but do not typically require hearing protection.
Temperature conditions in operational facilities may range from cool to warm depending on season and location.

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

Competitive Pay
Bonus Programs
Retirement Savings - 401k with company match
Medical, Dental, Vision, Well-being programs
FSA/HSA availability
Tuition Reimbursement
Paid Time Off including vacation and sick time
Company Paid Holidays and Floating Holidays
Paid Parental Leave
Employee Discount Program
Employee Assistance & Work Life Program
Short Term and Long-Term Disability
Life Insurance

Annual Salary:$69,525-$92,700

This compensation range is provided as a reasonable estimate of the salary range for this role. Factors that may be used to determine your actual salary may include but are not limited to your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Equal Opportunity Employer - Veterans/Disability

Apply Now

Refine Your Search

e commerce specialist jobs in kissimmee, fl

Customer Success Specialist

Digital Marketing Manager

Inventory Specialist

Customer Success Specialist

Talent Acquisition Support | Onboarding Specialist

Retail Sales Associate

Specialist, Billing

Warehouse Specialist

Manager Product Management - Content Strategy & Intelligence

Strategic Sourcing Manager

Field Service Engineer - Melbourne, FL

Senior Web Developer

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