Top 245 Service desk associate Jobs in Kissimmee Fl

Front Desk Manager Overnight
Marriott International, Inc —Kissimmee, FL
- $61,000 - $78,000 a year
- Overnight shift
- No experience needed
- Mid-level
- Hotel
- Relocation assistance
7d
Front Desk Agent
Marriott International, Inc —Orlando, FL
- Full-time
- Hotel
- High school diploma or GED
- Front desk
Part time Overnight Desk Manager
Marriott International, Inc —Orlando, FL
- $26.92 - $33.65 an hour
- Part-time
- No experience needed
- Hotel
- High school diploma or GED
Front Desk Associate
Fitness CF Gym —Saint Cloud, FL
- $14 - $17 an hour
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Cashier
Home Depot —Kissimmee, FL
- 1 year
- Entry level
Associate Sales Manager (Orlando, FL) On-Site
Priddy Spaces —Orlando, FL
- $50,000 - $60,000 a year
- Full-time
- Spanish
- Computer literacy
- English
- Paid holidays
- Dental insurance
Quick Apply
Help Desk Assistant, Crayola Experience
Crayola LLC —Orlando, FL
- Part-time
- English
- Ability to lift 50 pounds
- Children
- Health insurance
- 401(k)
Welcome Desk Host
Lake Nona Wave Hotel —Orlando, FL
- Full-time
- Hotel
- Entry level
- Paid holidays
- Health insurance
Hospitality Coordinator
Marriott International, Inc —Orlando, FL
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Assistant Housekeeping Manager (NE)
Marriott International, Inc —Kissimmee, FL
- $25.77 - $29.33 an hour
- Full-time
- Inventory management
- No experience needed
- Hotel
6d
Housekeeper
Marriott International, Inc —Orlando, FL
- Full-time
- Hotel
- Entry level
- Under 1 year
14d
Front Desk Agent
Marriott's Harbour Lake —Orlando, FL
- $20.05 an hour
- Weekends as needed
- Ability to walk for extended periods
- Pass drug screening
- Hotel
- Free parking
- Health insurance
7h
Front Desk Associate
Vacatia —Kissimmee, FL
- $16 an hour
- Weekends as needed
- Communication skills
- Entry level
Quick Apply
Front Desk Associate
ORLANDO SEMORAN CLUB 24 LLC —Orlando, FL
- Part-time
- CPR Certification
- Computer literacy
- High school diploma or GED
Quick Apply
Spa Front Desk
Rosen Hotels & Resorts —Orlando, FL
- Part-time
- Hotel
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Front Office Manager
Marriott International, Inc —Lake Buena Vista, FL
- $89,000 - $113,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Mentoring
1d
Overnight Front Desk Associate
Planet Fitness —Orlando, FL
- Overnight shift
- 18 years or older
- Computer literacy
- Computer skills
- Paid holidays
- Health insurance
Front Desk Agent
Wyndham Grand Orlando Resort Bonnet Creek —Orlando, FL
- Full-time
- Military
- Office
- Math
- Disability insurance
- Health insurance
Quick Apply
3d
Orlando Airport - VIP Passenger Greeter & Transportation Coordinator
IW Group, LLC —Orlando, FL
- $30 an hour
- Part-time
- English
- Front desk
- In-person
Quick Apply
Assistant Front Office Manager
Delta Hotels Celebration Orlando —Kissimmee, FL
- $54,000 - $56,000 a year
- Inventory management
- Mid-level
- Hotel
Quick Apply

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service desk associate jobs near kissimmee fl

Front Desk Manager Overnight

Marriott International, Inc -
Kissimmee, FL

Apply Now

Job Details

Full-time
$61,000 - $78,000 a year
7 days ago

Benefits

Relocation assistance

Qualifications

Negotiation

Full Job Description

Additional InformationOvernight Shift, Bonus Eligible, Relocation Assistance Available
Job Number26096950
Job CategoryRooms & Guest Services Operations
Location6000 W Osceola Pkwy, Kissimmee, Florida, United States, 34746
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $61,000-$78,000 annually
Bonus Eligible: Y

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Ensures employees understand customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Supervises same day selling procedures to maximize room revenue and control property occupancy.

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Participates in employee progressive discipline procedures.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Performs all duties at the Front Desk as necessary.

Runs Front Desk shifts whenever necessary.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

service desk associate jobs in kissimmee fl

Front Desk Manager Overnight

Front Desk Agent

Part time Overnight Desk Manager

Front Desk Associate

Cashier

Associate Sales Manager (Orlando, FL) On-Site

Help Desk Assistant, Crayola Experience

Welcome Desk Host

Hospitality Coordinator

Assistant Housekeeping Manager (NE)

Housekeeper

Front Desk Agent

Front Desk Associate

Front Desk Associate

Spa Front Desk

Front Office Manager

Overnight Front Desk Associate

Front Desk Agent

Orlando Airport - VIP Passenger Greeter & Transportation Coordinator

Assistant Front Office Manager

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