About Us
Small Pet Select is a family-owned company passionate about providing high-quality products for small pets across the country. From manufacturing and warehouse operations to direct-to-consumer sales, we take pride in delivering exceptional service and premium products to pet parents nationwide.
We’re growing our team at our Kittitas, Washington warehouse and looking for someone who enjoys helping people, working in a hands-on environment, and has a genuine love for small animals.
Job Overview
Do you enjoy helping customers, solving problems, and working as part of a hands-on team? We’re looking for a Customer Service Representative to join our team in Kittitas, Washington.
This position will primarily support customer service and some warehouse operations. You’ll assist customers through email, chat, and phone; work directly with the warehouse team to resolve inventory, order, and shipping issues. You may also assist with miscellaneous administrative tasks and internal projects as business needs arise.
The ideal candidate is comfortable switching between computer-based customer service work and active, hands-on warehouse tasks. Experience owning or caring for small pets such as rabbits, guinea pigs, chinchillas, chickens, or birds is strongly preferred but not required. A positive attitude, strong communication skills, flexibility, and reliability are most important.
Schedule
- Schedule: Monday through Friday
- Shift: 8:30 a.m.–5:00 p.m.
Customer Service
- Provide friendly and empathetic customer support through email, chat, and phone.
- Use Gorgias to manage and accurately document customer interactions.
- Assist customers with placing and tracking orders and handling order changes, cancellations, refunds, delivery concerns, or other order-related questions.
- Research and resolve customer issues using Shopify, ShipStation, and other internal systems.
- Offer accurate product advice based on your knowledge of small-pet care, including rabbits, guinea pigs, chinchillas, and other small animals.
- Communicate recurring customer concerns and feedback to the appropriate team members.
Warehouse Support
- Work directly with the warehouse team to verify inventory and resolve order or shipping discrepancies in real time.
- Inspect products and completed orders for accuracy, quality, and damage.
- Follow established warehouse procedures and workplace safety requirements.
Administrative and Team Support
- Use Monday.com and Team Chat to relay customer feedback, stay organized, and collaborate on internal projects.
- Assist with miscellaneous administrative tasks, spreadsheets, documentation, and data entry as business needs arise.
- Help maintain accurate internal records and other business documentation.
- Remain flexible and willing to support different areas of the business when additional assistance is needed.
Requirements
- Ability to work in person at our warehouse in Kittitas, Washington.
- Minimum of one year of customer service experience, ideally in an e-commerce or warehouse environment.
- Proficiency with Microsoft Office, including Excel, Word, Outlook, and Teams.
- Previous experience with Gorgias, Shopify, ShipStation, or Monday.com is preferred but not required.
- Personal or professional experience caring for rabbits, guinea pigs, chinchillas, chickens, birds, or other small animals is a significant plus.
- Strong written and verbal communication skills with a friendly and professional demeanor.
- Strong organizational skills and the ability to manage multiple priorities accurately.
- Comfortable transitioning between customer service responsibilities, warehouse work, and occasional administrative assignments.
- Consistent attendance, punctuality, flexibility, and the ability to work independently and as part of a team.
- Ability to perform computer-based work and routine warehouse duties, including standing, walking, bending, reaching, and moving packages, with or without reasonable accommodation.
Pay: $18.00 - $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- What is motivating your search for a new opportunity, and what are you looking for in your next role?
- Please briefly describe your customer service experience, and any personal or professional experience you have with small pets, and how that experience would help you succeed in this position.
Ability to Commute:
- Kittitas, WA 98934 (Preferred)
Work Location: In person
