Top 6 Guest service agent Jobs in Kitty Hawk Nc

Reservations/Customer Service Agent - Employer of choice of select employees
Outer Banks Blue Realty Services —Kitty Hawk, NC
- From $18 an hour
- Full-time
- Bilingual
- Hotel
- In-person
- Free parking
- Health insurance
Quick Apply
19h
Front Desk Associate Part-Time--Ocean Pines
Capital Vacations —Duck, NC
- Part-time
- In-person
- Entry level
- Paid holidays
- Disability insurance
Quick Apply
Guest Service Agent
Village Realty Holdings, LLC —Corolla, NC
- $19 an hour
- Full-time
- Office
- Windows
- Typing
Quick Apply
Guest Service Agent
Hilton Garden Inn Outer Banks —Kitty Hawk, NC
- $15 an hour
- Full-time
- Basic math
- English
- Ability to climb stairs
- Paid holidays
- Health insurance
Quick Apply
Hospitality Specialist-- Barrier Island Station
Capital Vacations —Duck, NC
- Weekends as needed
- Communication skills
- Entry level
Quick Apply
Front Desk Reservation Agent Must be local to Corolla NC
Brindley Beach Vacations & Sales —Corolla, NC
- $16 - $18 an hour
- Full-time
- Background check
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply

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Reservations/Customer Service Agent - Employer of choice of select employees

Outer Banks Blue Realty Services
Kitty Hawk, NC

Quick Apply

Job Details

Full-time
From $18 an hour
19 hours ago

Benefits

Free parking
Health insurance
Paid time off
401(k) matching
Referral program
Food provided
Retirement plan

Qualifications

Bilingual
Records maintenance
Teamwork
Multilingual
Phone communication
Night audit
Attention to detail

Full Job Description

Job Summary
Join our dynamic team as a Reservations and Customer Service Agent, where you will be the welcoming voice and face of our award winning hospitality organization. This job isn't for everyone and we screen our applicants aggressively. This role is perfect for energetic, detail-oriented individuals passionate about delivering exceptional guest experiences. You will manage reservations, assist guests with inquiries, and ensure smooth front desk operations, all while embodying our commitment to hospitality excellence. As a key member of our team, you’ll help create memorable stays for our guests and uphold our reputation as an employer of choice for dedicated hospitality professionals.

Duties At Outer Banks Blue, delivering an exceptional vacation experience takes a team—and this role sits at the center of it all.

You’ll manage a high volume of incoming communication, troubleshoot issues in real time, and coordinate across departments to ensure every stay runs smoothly.

This is a fast-paced, problem-solving role for someone who thrives on helping people and keeping things moving.

What You’ll Do

Be the First Point of Contact

Manage all incoming calls, emails, and messages from guests, homeowners, and vendors
Navigate a wide range of needs—from booking inquiries to in-stay concerns to operational questions

Support Guests at Every Stage

Assist guests planning their vacation and guide them through the booking process
Help arriving guests with pre-arrival questions and details
Support in-house guests by addressing concerns and resolving issues in real time

Troubleshoot & Problem Solve

Diagnose guest-reported issues over the phone (appliances, access, amenities, etc.)
Resolve concerns when possible during the first interaction
Create detailed work orders when issues require escalation
Ensure clear and accurate communication is passed to the appropriate department

Coordinate Across Teams

Act as the communication hub between guests and internal departments (maintenance, housekeeping, property services, etc.)
Provide timely updates and ensure follow-through on guest needs

Drive a Positive Experience

Maintain professionalism and empathy in high-pressure situations
Look for opportunities to enhance the guest experience, even when resolving issues

What This Role Requires

Ability to multitask and manage a high volume of calls and requests
Strong problem-solving skills and the ability to think quickly on your feet
Clear and confident communication across different audiences (guests, owners, vendors, team members)
Emotional intelligence and patience when handling guest concerns
Strong attention to detail when documenting issues and creating work orders
Comfort working in a fast-paced, team-oriented environment

What Sets This Role Apart

Central role in daily operations—you are the hub that keeps everything moving
Every day is different, with a mix of guest interaction, problem-solving, and coordination
Opportunity to build skills in operations, customer experience, and communication
Pathways to grow into roles in operations, guest services leadership, or property management
Handle reservation requests via phone, email, and multi-line phone systems with professionalism and enthusiasm.
Provide outstanding guest services by answering inquiries, offering information about hotel amenities, and assisting with special requests.
Manage check-in and check-out processes efficiently while maintaining excellent guest relations.
Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly.
Maintain accurate records of reservations, cancellations, and guest preferences using hotel management software.
Support night audit procedures by reconciling daily transactions and ensuring financial accuracy.
Uphold phone etiquette standards and create a welcoming atmosphere for all visitors and callers.

Qualifications

Previous experience in hospitality management or hotel front desk operations is highly preferred.
Bilingual or multilingual abilities to serve a diverse guest demographic are a plus.
Strong customer service skills with a friendly, proactive attitude.
Knowledge of rental management systems and multi-line phone systems.
Excellent communication skills, including phone etiquette and guest relations expertise.

Pay: From $18.00 per hour

Benefits:

401(k) matching
Food provided
Free parking
Health insurance
Paid time off
Referral program
Retirement plan

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in kitty hawk nc

Reservations/Customer Service Agent - Employer of choice of select employees

Front Desk Associate Part-Time--Ocean Pines

Guest Service Agent

Guest Service Agent

Hospitality Specialist-- Barrier Island Station

Front Desk Reservation Agent Must be local to Corolla NC

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