Top 4 Helpdesk technician Jobs in Klamath Falls, Or

Klamath Falls OR- Help Desk Technician
Stimulus Technologies —Klamath Falls, OR
- $20 - $25 an hour
- Full-time
- Computer literacy
- Office
- Windows
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IT Support Tech
New Earth Life Sciences, Inc. —Klamath Falls, OR
- $15.50 - $17.50 an hour
- Part-time
- Background check
- Mid-level
- Analysis skills
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7d
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Klamath Falls, OR
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Klamath Falls OR- Help Desk Technician
Stimulus Technologies —Klamath Falls, OR
Triage incoming service requests from phone calls, email, and direct support requests. Previous entry-level, or higher, technical support experience.
$20 - $25 an hour
Quick Apply
IT Support Tech
New Earth Life Sciences, Inc. —Klamath Falls, OR
Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. Provide first-line technical support to end-users…
$15.50 - $17.50 an hour
Quick Apply
7d

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Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
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helpdesk technician jobs near klamath falls, or

Klamath Falls OR- Help Desk Technician

Stimulus Technologies -
Klamath Falls, OR

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Job Details

Full-time
$20 - $25 an hour

Qualifications

Managing customer accounts
Email customer support
Technical support via phone
Wireless networking
Account maintenance
Phone communication
Computer literacy
Equipment installation
Fiber optic network
Windows
Incident Escalation
Managing clients in a customer support role
Dispatching
Task prioritization
Hardware configuration
Customer engagement
CompTIA Network+
Desktop applications
QuickBooks
Networking equipment (troubleshooting support)
Productivity software
Phone triage
Ping Identity
Technical support via email
Communication skills
Technical Proficiency
Account opening
CompTIA A+
Entry level
Office phone management

Full Job Description

Help Desk Technician

Stimulus Technologies is a turn-key technology company offering a range of services including Managed IT services and wireless Internet services through Stimulus Broadband. You will be working for Stimulus Broadband in Klamath Falls, OR as a Customer Service help desk technician. A Stimulus Broadband help desk technician will work with directions to ensure the high quality of customer service. The goal is to maximize customer commitment and the prosperity of business by producing results in a timely manner.

Success Profile-

Find accomplishment by helping clients
Ensures that all assigned customer requests are completed by priority
Triage incoming service requests from phone calls, email, and direct support requests
Identify and solve Level 1 issues and escalate other requests to appropriate technicians
Understand and follow workflows and procedures
Achieve high level of productive work time
Achieve 100% customer satisfaction for work completed
Acquire and maintain necessary technical skills to achieve success in job functions
Motivation to learn new systems and experience career growth
Sense of urgency to make clients happy

Skills-

Phone etiquette & calm demeanor
PC proficiency in Windows-based applications and strong internet usage skills.
Adaptability to day-to-day work schedule priority changes.
Ability to understand basic networking, including switches and routers
Listen to symptoms of problems customers face and identify core issues
Communicate effectively with clients in non-technical terms
Accountable and punctual work attendance
Work independently on projects
Have fun in a casual work environment

What would you be doing?

Address customer calls, emails, and portal requests.
Recording customer payments.
Setting up customer accounts and determining if they can receive our services.
Terminating customer accounts when the customer calls, emails in to cancel.
Resolve customer questions and concerns efficiently by actively listening, clear and concise communication, and assuring customer understanding.
Accurately process and record communication transactions using a Service Ticket system.
Utilize subscriber management system to identify, resolve, or dispatch technicians to resolve customer service issues.
Walk customers through series of troubleshooting steps to resolve issues remotely.
Maintain current knowledge of all product offerings, and technical support procedures to provide accurate and timely information and solutions to customers.
Prep and configure equipment.
Run ping report and diagnose customer service issues
Knowledge in broadband internet, fiber and cable
Knowing and understanding WiFi connections
Quickbooks and Sonar software knowledge
Complete special projects and audits, as needed.
Assist with other office duties as necessary.

What would help you stand out from the rest?

Previous entry-level, or higher, technical support experience.
Microsoft Office experience.
Previous call center experience.
Quickbooks and Sonar Software

Although not required, any certifications, such as CompTIA A+, Network+, Microsoft Desktop, or Cloud Certifications, and/or applicable experience is a plus.

Quick Apply

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helpdesk technician jobs in klamath falls, or

Klamath Falls OR- Help Desk Technician

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