Initial Posting Date:
07/28/2026
Application Deadline:
08/04/2026
Agency:
Department of Human Services
Salary Range:
$4,312 - $5,988
Position Type:
Employee
Position Title:
Eligibility Worker (Public Benefits Specialist)
Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits!
Imagine being a guiding light for those in need. You have an opportunity to embrace diversity, equity, inclusion, and respect as you build trust during difficult moments. Make a difference in people's lives while nurturing your career.
As an Eligibility Worker (Public Benefit Specialist), you will work in the Klamath Falls office assisting Oregonians in-person.
Summary of Duties
Oregon Eligibility Partnership (OEP) is a program within ODHS that determines eligibility for people living in Oregon who apply for medical, food, cash and childcare benefits through the ONE eligibility system. OEP plays critical part in the eligibility process that moves beyond integration and equality, focusing on equity of serv
As an Eligibility Worker, you will:
Perform eligibility determinations, redeterminations, and periodic reviews.
Conduct interviews with applicants applying for benefits.
Communicate eligibility decisions to applicants.
Provide person-centered services with a trauma-informed approach to identify needs.
Be responsible for accurate and timely eligibility determinations across the state.
Create a work environment where everyone feels welcomed, appreciated and valued.
Participate in professional development opportunities and ongoing education of cultural awareness.
Minimum Qualifications
One (1) year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR
Two (2) years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six (6) months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR
An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
We are looking for candidates with:
Experience conducting work that requires attention to detail, particularly with data entry and reviewing documents.
Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
Experience using time management, organization, and prioritization skills to meet deadlines.
Experience providing customer service that is person centered and trauma informed.
Demonstrated experience with technical skills that include basic computer and search engine knowledge, email communication and learning new web-based platforms.
Demonstrated experience developing meaningful relationships that foster trust, inclusivity, and respect.
Experience building and maintaining positive relationships with co-workers and clients through empathy and professionalism.
Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.
Working Conditions
This is an in-person position, duties will be conducted in an office setting.
Employee’s work schedule will be Monday - Friday from 8 am - 5 pm PT.
Occasional, compensated overtime may be required or voluntary, including evening and weekend work.
May work with individuals experiencing trauma or crisis. Some individuals may have challenges managing their emotions.
May encounter situations requiring quick decision-making to ensure the safety of oneself or others.
You will communicate with Oregon residents frequently over the phone and in-person.
May require sitting at a terminal or telephone for prolonged periods of the workday.
Background Checks and Requirements
If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
May require a valid driver’s license or other acceptable method of transportation.
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Employment Preference
Veterans’ and Oregon National Guard preference:
Contact Information
Please contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), and application or Job-specific questions.
Please include the job requisition number:
