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- Full-time
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Client Care Specialist - Full Time

FYZICAL Therapy and Balance Centers -
Raleigh, NC

Quick Apply

Job Details

Full-time
$15 - $24 an hour

Benefits

Paid holidays
Health insurance
Paid time off
401(k) matching

Qualifications

Customer follow-ups
Health insurance authorizations
Patient question and concern management
Customer relationship building
Client onboarding
Maintaining an organized workspace
Phone communication
Medical insurance coverage verification
Intake
Operations coordination
Greeting customers
Team scheduling
Assisting medical staff
High school diploma or GED
Customer engagement
Schedule creation
Computer skills
Deposits
Clean workspace maintenance
Patient registration
Documentation Handling
Communication skills
Balancing end-of-day transactions
Marketing
Bank deposit preparation
Entry level
Office phone management
Under 1 year

Full Job Description

Job Description

About FYZICAL Raleigh – North Hills

FYZICAL is one of the fastest-growing physical therapy and balance centers in the country — and at our North Hills clinic, we pride ourselves on offering the most welcoming, supportive, and personalized patient experience in the region. Our team delivers one-on-one care, advanced balance and vestibular therapy, and a culture built on compassion, energy, and excellence. We are locally owned and focused on a great environment that benefits our patients, employees, and our whole community!

We are expanding and looking for a Front Desk Medical Receptionist who is personality plus — someone who lights up a room, loves helping people, and takes pride in creating an exceptional experience for every patient who walks through our door.

Our Customer Care Specialist is the heartbeat of our clinic. This entry-level administrative role blends customer service, scheduling, patient onboarding, insurance handling, and daily clinic coordination. You set the tone for each patient’s journey with us — from the first welcome to the final graduation bell. You’ll work closely with our Clinical Director, therapists, and operating manager to keep the clinic running smoothly, ensuring every interaction is friendly, efficient, and unforgettable

Benefits

We believe in caring for our team the same way we care for our patients. Full-time employees receive:

Health insurance
401(k) with employer match
Paid time off
Paid holidays
A fun, team-oriented culture where your work truly matters

What Makes FYZICAL Different?

At FYZICAL, you’re not just “running a front desk.”
You are:

A welcoming face patients look forward to seeing
A memory-maker for people in pain or fear
A partner to a talented clinical team
An essential part of a fast-growing, family-owned, mission-driven business

We are passionate about helping people get better — and we’re looking for someone just as passionate about people, service, and creating joy in the moments that matter.

Responsibilities

Deliver Best-in-Class Patient Experience

Greet every patient and visitor with genuine warmth, eye contact, and a smile
Create a positive, calming, and friendly environment from check-in to check-out
Answer phone calls and manage patient questions, intake, and scheduling
Build relationships — learn names, celebrate progress, and create memorable moments

Front Office Operations & Scheduling

Schedule evaluations and follow-up appointments with accuracy and efficiency
Convert referrals into timely evaluation appointments
Manage daily schedules for therapists to maximize access and minimize gaps
Maintain an organized, professional, and clean front office

Insurance & Payments

Verify insurance coverage and authorization requirements using established processes
Clearly communicate benefits and financial expectations to patients
Collect patient payments at time of service
Prepare daily deposit summaries

Clinic Support & Administrative Excellence

Monitor patient arrival rates and proactively follow up on cancellations or missed appointments
Support documentation workflows and routing
Assist with physician outreach or patient communication when needed
Track clinic supplies and notify the operations team as needed
Support special events, marketing activities, or community engagement efforts

Work Environment & Schedule

Full-time, Monday–Friday (40 hours/week) or Part-time also available
Primarily seated office work with frequent interaction with patients, families, therapists, and vendors
Normal front-office physical activity (walking, light lifting <20 lbs., computer use, phone work)
Occasional support for community events or patient workshops

Skills & Qualifications

High School diploma or equivalent
Outstanding communication skills — warm, clear, and confident
Ability to multitask in a fast-paced clinic environment
Highly organized with attention to detail
Comfortable navigating multiple software systems
Naturally friendly and patient-focused
Reliable, punctual, and committed to excellence
Prior medical office experience is a plus, but not required — we are happy to train the right personality-fit candidate

Quick Apply

Refine Your Search

memory care director jobs in knightdale nc

Client Care Specialist - Full Time

Memory Care Coordinator

Resident Care Coordinator

Special Care Coordinator

Regional Director of Operations

Executive Director (Full-Time) - Carolina Reserve of Durham

Activities Assistant (Memory Care)

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Job Description

Benefits

What Makes FYZICAL Different?

Responsibilities

Deliver Best-in-Class Patient Experience

Front Office Operations & Scheduling

Insurance & Payments

Clinic Support & Administrative Excellence

Work Environment & Schedule

Skills & Qualifications

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