Tennessee Bureau of Workers’ Compensation
Workers’ Compensation Mediating Specialist – Knoxville, Tennessee
The Bureau of Workers’ Compensation is looking for a bachelor graduate with five years of full-time professional level experience in workers’ compensation, alternative dispute resolution, vocational and/or disability assessment, insurance claim management, law or labor and industrial relations to evaluate and resolve disputed issues in workers’ compensation claims through telephonic and in-person mediation.
You will have an opportunity to grow and develop your skills, gain work experience and serve others.
What’s in it for you:
- Access to State benefits
- Growth and Development Opportunities
- Collaborative Environment
Requirements are Simple:
Education and Experience: Graduation from an accredited college or university with a bachelor’s degree; and experience equivalent to five years of full-time work in one or a combination of the following: administering insurance or workers’ compensation claims; or conducting mediations; or providing professional health care or vocational rehabilitation services to clients.
Substitution of Education for Experience: Additional qualifying experience as described above may substitute for the required education to a minimum of four years.
Substitution of Experience for Education: Graduate course work credit received from an accredited college or university with emphasis in business administration and management, criminal justice, labor/industrial relations, health care administration, insurance and risk management, law, occupational therapy, physical therapy, medicine, paralegal studies, political science, and/or public administration may substitute for the required experience on a month-for-month basis to a maximum of two years (e.g., 36 quarter hours in one or a combination of the above listed fields may substitute for one year of the required experience with the exception of law, in which 28 quarter hours may substitute for one year of the required experience).
OR
Graduation from an approved school of law with a Doctor of Jurisprudence degree and experience equivalent to two years of full-time work in one or a combination of the following: administering insurance or workers’ compensation claims; advising or representing clients through legal arbitration; or providing professional health care or vocational rehabilitation services for clients.
OR
Graduation from an accredited college or university with a masters’ degree with emphasis in business administration and management, criminal justice, labor/industrial relations, health care administration, insurance and risk management, occupational therapy, physical therapy, paralegal studies, political science, and/or public administration; and experience equivalent to two years of full-time work in one or a combination of the following: administering insurance or workers’ compensation claims; advising or representing clients through legal arbitration; or providing professional health care or vocational rehabilitation services for clients.
Responsibilities:
- Facilitates negotiations in Workers’ Compensation disputes and effectively manages high conflict situations.
- Identifies and implements the best approach to mediate a resolution for each claim.
- Analyzes claims to develop or identify creative strategies to lead parties to dispute resolution.
- Applies relevant law to the facts of each case.
- Assesses the credibility of the parties to the dispute.
- Manages assigned work activities to adhere to bureau and statutory deadlines.
- Coaches or mentors co-workers on best practices in mediation techniques.
- Communicates with other programs within the Workers’ Compensation Bureau to exchange information and make referrals.
- Verifies the accuracy of information on submitted forms.
- Maintains the integrity and confidentiality of information in accordance with government requirements.
- Researches bureau database for claims history.
- Questions parties for clarification of a workers’ compensation claim or explanation of an involved party’s position on an issue.
- Reviews pertinent case facts from documentation for each case. Compares information gathered during the investigation to requirements of the law to support resolution.
- Participates in Bureau’s outreach program as requested. Acts as liaison to the general public and private sector.
- Satisfies statutory education and training requirements.
- Stays up-to-date on emerging areas of the law and current trends in Alternative Dispute Resolution (ADR).
- Complies and enters detailed notes into database for each claim.
- Prepares mediated settlement agreements and impasse reports
- Organizes and manages file contents for electronic data storage.
- Prepares and submits statistical reports on claim activity –
Essential knowledge, skills, and abilities:
Competencies:
Conflict Management
Negotiating
Problem Solving
Understanding Others
Composure
Listening
Dealing with Ambiguity
Perspective
Patience
Time Management
Written Communication
Knowledge:
Law and Government
Customer and Personal Service
Psychology
Clerical
Basic Medicine and Dentistry
Skills:
Complex Problem Solving
Reading Comprehension
Speaking
Writing
Negotiating
Persuasion
Active Learning
Active Listening
Critical Thinking
Learning Strategies
Service Orientation
Monitoring
Social
Perceptiveness
Instructing
Mathematics
Coordination
Time Management
Abilities:
Written Expression
Written Comprehension
Oral Expression
Oral Comprehension
Speech Clarity
Speech Recognition
Deductive Reasoning
Inductive Reasoning
Auditory Attention
Near Vision
Time Sharing
Problem Sensitivity
Fluency of Ideas
Number Facility
Mathematical Reasoning
Memorization
THE STATE OF TENNESSEE IS AN EQUAL OPPORTUNITY EMPLOYER
Job Type: Full-time
Pay: $50,000.00 - $54,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Retirement plan
- Tuition reimbursement
- Vision insurance
Education:
Language:
- Spanish or other language in a addition to English? (Preferred)
Work Location: Hybrid remote in Knoxville, TN 37902
