Top 168 Customer advocate Jobs in Knoxville, Tn

Account Manager
Lyra Technology Group —Knoxville, TN
- $90,000 a year
- Azure
- Mid-level
- 3 years
Quick Apply
Territory Field Lead
TROC —Knoxville, TN
- $50,000 - $57,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Driver's License
- Opportunities for advancement
Quick Apply
9d
Registered Nurse, RN- $5,000 sign on bonus
Caris HealthCare —Knoxville, TN
- $70,000 - $73,000 a year
- Rotating shift
- RN License
- Mid-level
- Hospice
- Paid training
- Mileage reimbursement
Quick Apply
Registered Nurse, RN- $3,000 Sign-On Bonus
Caris HealthCare —Lenoir City, TN
- $70,000 - $73,000 a year
- Rotating shift
- RN License
- Mid-level
- Hospice
- Paid training
- Mileage reimbursement
Quick Apply
Intimate Apparel Retail Brand Rep-$35/hr
ThirdChannel —Knoxville, TN
- $27 - $35 an hour
- Contract
- Merchandising
- Travel
- Smartphone
Quick Apply
Bilingual Inside Sales Representative
Lansing Building Products LLC —Knoxville, TN
- $25 an hour
- Full-time
- Spanish
- Computer literacy
- Warehouse
- Wellness program
- Paid parental leave
Quick Apply
4d
Registered Nurse, RN - $5,000 Sign-On Bonus
Caris HealthCare —Clinton, TN
- $70,000 - $73,000 a year
- Rotating shift
- RN License
- Mid-level
- Hospice
- Paid training
- Mileage reimbursement
Quick Apply
Licensed Practical Nurse - Homecare
Maxim Healthcare Services Direct —Clinton, TN
- $27 - $32 an hour
- 12 hour shift
- BLS Certification
- Pediatrics
- LPN
- Paid training
- Commuter assistance
Quick Apply
Foster Care Coordinator - TN
CHILDHELP —Knoxville, TN
- $50,000 - $51,500 a year
- Full-time
- Customer service
- Mid-level
- Office
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Cafe Associate
Sam's Club —Knoxville, TN
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Hospitality Coordinator SWTHZ
Gantler —Knoxville, TN
- $18 an hour
- Full-time
- Background check
- Customer service
- Sanitation
- Health insurance
- Dental insurance
Quick Apply
Brand Ambassador
Sandpiper Productions —Knoxville, TN
- $62,400 - $72,800 a year
- Weekends as needed
- Bar
- 21 years or older
- Reliable transportation
- Flexible schedule
Quick Apply
Part - Time Café Ambassador - West Town Mall
Capital One —Knoxville, TN
- Part-time
- Google Workspace
- High school diploma or GED
- Fair chance
- Paid parental leave
- Disability insurance
Pawsitive Pet People Needed!
YOUNG-WILLIAMS ANIMAL CENTER OF EAST TENNESSEE —Knoxville, TN
- $12 - $14 an hour
- Entry level
Transportation Security Officer
US Transportation Security Administration —Knoxville, TN
- $46,105 - $56,844 a year
- Overtime
- Background check
- 18 years or older
- Ability to walk for extended periods
- Travel reimbursement
- Paid holidays
Baker and Packager Associate
Sam's Club —Knoxville, TN
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Patient Coordinator
Giving Home Health Care —Oak Ridge, TN
- $25 - $32 an hour
- Full-time
- Background check
- Microsoft Outlook
- Customer service
- Mileage reimbursement
- Paid holidays
Quick Apply
Healthcare Recruiter
Maxim Healthcare Services Direct —Knoxville, TN
- $21.64 an hour
- Full-time
- Marketing
- Customer service
- Office
- Profit sharing
- Paid training
Quick Apply
4d
Produce Associate
Sam's Club —Knoxville, TN
- $17 - $25 an hour
- 18 years or older
- High school
- Sales
- Paid jury duty
- Disability insurance
Recovery Support Coordinator
Groups Recover Together, Inc. —Knoxville, TN
- $41,000 - $43,000 a year
- Full-time
- Background check
- Google Workspace
- Mid-level
- Health insurance
5d

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customer advocate jobs near knoxville, tn

Account Manager

Lyra Technology Group
Knoxville, TN

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Job Details

$90,000 a year

Qualifications

Customer communication

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Lyra Technology Group is seeking an Account Manager for one of our operating companies, Gravity Networks. The Account Manager is the post-sale owner of client relationships, retention, and account growth: the person clients turn to when they want a trusted partner in their technology decisions, not just a point of contact. This role blends relationship management with a working knowledge of the client's business and IT environment, running a disciplined cadence of business reviews and roadmap conversations that keep clients engaged, informed, and getting full value from the partnership. The Account Manager owns net revenue retention for an assigned book of business and works cross-functionally with service delivery, technical support, and sales to make sure client needs are met and expansion opportunities are identified early.

About Gravity Networks…

With locations in Knoxville, Tennessee and Salt Lake City, Utah, Gravity Networks is dedicated to helping our customers focus on their business by achieving a streamlined technology environment. We have over 50 years combined experience in information technology and all things connected. We leverage our combined experience to provide the best managed IT solutions with best of breed products and offerings. Gravity Networks is an IT Managed Services company built on one main focus. This revolutionary concept is Customer Service. This practice has been long forgotten in the IT world. Our focus is on what is best for you, the customer.

You will own…

Client Relationships and Advisory Presence

Serve as the primary point of contact for assigned clients, building trusted relationships with client stakeholders ranging from IT managers to C-suite executives.
Become a strategic partner by learning each client's business model, goals, IT stack, and pain points, so recommendations are grounded in their reality.
Maintain a clear view of client health across your book: flag at-risk accounts early, develop recovery plans, and escalate where needed.
Champion a high-touch, consultative client experience from onboarding through renewal.

Retention and Growth

Own net revenue retention for an assigned book of business, including renewals, expansion, and churn prevention.
Lead upsell and cross-sell conversations that are advisory in nature, positioning solutions that align with client needs and create genuine additional value.
Identify and nurture account expansion opportunities proactively, maintaining a pipeline that gives the delivery team a consistent backlog to pull from.

Business Reviews and Roadmap Planning

Lead regular Quarterly Business Reviews (QBRs) and strategy sessions, including usage reports and forward-looking roadmap planning with clients.
Build technology roadmaps that align client business goals with a prioritized plan, translating technical recommendations into business terms such as risk and ROI.
Maintain working knowledge of core technology areas, including endpoint protection, identity and access management, backup and disaster recovery, Microsoft 365 and Azure, network infrastructure, and relevant compliance frameworks, to stay credible in technical discussions.

Cross-Functional Coordination

Work cross-functionally with service delivery, technical support, and sales to resolve issues and advocate for client needs.
Collect, analyze, and use client data throughout the relationship, from onboarding through ongoing consultations, to ensure clients are fully engaged and getting the value they expect.
Provide regular feedback to leadership on trends, service gaps, and opportunities, and support efforts to make client success processes repeatable and scalable.

Our ideal Account Manager has the following qualifications:

3+ years of experience in account management, client success, or a comparable B2B client-facing role.
Familiarity with IT services, MSP environments, or technical support workflows is strongly preferred.
Demonstrated track record of owning and growing a book of business: retaining clients, expanding revenue, and managing renewals with accountability for outcomes.
Strong communication and relationship-building skills with stakeholders ranging from IT managers to C-suite executives.
Confidence leading upsell and cross-sell conversations that are consultative rather than transactional.
Working knowledge of technology road mapping and business reviews.
Proficiency with HubSpot or a comparable CRM; ConnectWise or PSA experience preferred.
Strong organizational discipline across a multi-client portfolio: you manage cadences, follow through consistently, and do not drop details.
A proactive disposition: you identify risk before it becomes churn and find opportunity before clients ask.

The targeted base compensation for this role is $90,000. This role operates out of Knoxville, TN in a hybrid model and includes regular in-person client meetings.

If you are a post-sale leader who builds trust face to face, knows how to turn client relationships into long-term partnerships, and wants to build something, not just manage it, we would like to talk.

Quick Apply

Refine Your Search

customer advocate jobs in knoxville, tn

Account Manager

Territory Field Lead

Registered Nurse, RN- $5,000 sign on bonus

Registered Nurse, RN- $3,000 Sign-On Bonus

Intimate Apparel Retail Brand Rep-$35/hr

Bilingual Inside Sales Representative

Registered Nurse, RN - $5,000 Sign-On Bonus

Licensed Practical Nurse - Homecare

Foster Care Coordinator - TN

Cafe Associate

Hospitality Coordinator SWTHZ

Brand Ambassador

Part - Time Café Ambassador - West Town Mall

Pawsitive Pet People Needed!

Transportation Security Officer

Baker and Packager Associate

Patient Coordinator

Healthcare Recruiter

Produce Associate

Recovery Support Coordinator

I want to receive the latest job alert for customer advocate in knoxville, tn

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