Top 33 Customer support specialist Jobs in Knoxville, Tn

Utility Customer Resolution Specialist
Knoxville Utilities Board —Knoxville, TN
- $47,300 - $85,700 a year
- Overtime
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Health insurance
8d
Customer Support Specialist
VEHLO —Knoxville, TN
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
7d
Customer Relations Specialist TEMP
Regal Cinemas, Inc —Knoxville, TN
- Temporary
- Writing skills
- Communication skills
- Entry level
- 401(k) matching
Customer Service and Benefits Specialist
Helen Ross McNabb Center —Knoxville, TN
- $17.11 an hour
- Full-time
- Bilingual
- Background check
- Current TB test
Internal Service Support Specialist
Nobelus —Knoxville, TN
- Mid-level
- Office
- Forklift
- Opportunities for advancement
Quick Apply
Guest Engagement Specialist (full-time)
Altar'd State —Knoxville, TN
- $20 an hour
- Weekends as needed
- Google Workspace
- Research
- Office
- Health savings account
- Paid holidays
Client Experience Specialist
NerdsToGo of Knoxville, TN —Knoxville, TN
- $15 - $25 an hour
- Part-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Retention Specialist - State Farm Agent Team Member
Sage Kohler State Farm Agent —Knoxville, TN
- $40,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Customer Experience Specialist
Tesla —Knoxville, TN
- Weekends as needed
- Dealership
- Driver's License
- 1 year
- Commuter assistance
- Health savings account
Customer Retention Specialist - State Farm Agent Team Member
Sage Kohler - State Farm Agent —Knoxville, TN
- $40,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Bilingual Customer Service Specialist (Spanish)
Sherwin-Williams —Knoxville, TN
- $16.93 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- High school diploma or GED
2d
Fraud Protection Hotline Specialist
First Horizon Bank —Maryville, TN
- Full-time
- Microsoft Outlook
- Computer literacy
- Data analysis skills
- Wellness program
- Health savings account
Quick Apply
1d
Client Intake Specialist (Part Time)
Ally Disability LLC —Knoxville, TN
- From $17 an hour
- Part-time
- Writing skills
- In-person
- Communication skills
Quick Apply
10d
Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Knoxville, TN
- $32,000 a year
- Full-time
- Computer literacy
- Pass drug screening
- Office
- Paid holidays
- Disability insurance
Pest Control Office Specialist
CLEARDEFENSE PEST CONTROL OF WEST KNOXVILLE LLC —Knoxville, TN
- From $43,000 a year
- Full-time
- Sales
- Office
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC —Knoxville, TN
- $36,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Office
- Paid holidays
- Disability insurance
7d
On-Site Medical Call-Center Specialist
DCI Donor Services —Knoxville, TN
- Full-time
- Nursing
- Conflict management
- Organizational skills
- Wellness program
- 403(b) matching
Quick Apply
Salon Customer Experience Specialist
JCPenney —Knoxville, TN
- $12.50 - $15.63 an hour
- Merchandising
- In-person
- Entry level
- Paid holidays
- Health insurance
Intake Specialist Bilingual (Spanish-English)
Garza Law Firm, PLLC —Knoxville, TN
- High school diploma or GED
- Typing
- Communication skills
Salon Customer Experience Specialist - Turkey Creek S/C
JCPenney —Farragut, TN
- $12.50 - $15.63 an hour
- Sanitation
- Entry level
- Paid holidays
- Health insurance

I want to receive the latest job alert for customer support specialist in knoxville, tn

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support specialist jobs near knoxville, tn

Call Center Representative jobs in Knoxville, TN

Customer Experience Specialist jobs in Knoxville, TN

Support Specialist jobs in Knoxville, TN

Customer Service Representative jobs in Knoxville, TN

Fraud Analyst jobs in Maryville, TN

Intake Specialist jobs in Knoxville, TN

Bilingual Customer Service Associate jobs in Knoxville, TN

Loan Specialist jobs in Knoxville, TN

Engagement Specialist jobs in Knoxville, TN

Pest Control Technician jobs in Knoxville, TN

Call Center Representative jobs in Sanford, FL

Call Center Representative jobs in Frederick, MD

Call Center Representative jobs in Virginia

Maine Medical Center Cna jobs in Portland, ME

Call Center Representative jobs in Grandview, MO

Patient Access Representative jobs in Birmingham, AL

Retention Specialist jobs in Tampa, FL

Retention Specialist jobs in Bedford, MA

Retention Specialist jobs in Walnut Creek, CA

Retention Specialist jobs in Roseville, MN

Utility Customer Resolution Specialist

Knoxville Utilities Board -
Knoxville, TN

Apply Now

Job Details

Full-time
$47,300 - $85,700 a year
8 days ago

Benefits

Paid holidays
Health insurance
Tuition reimbursement
Paid time off
401(k) matching
Benefits from day one

Qualifications

Phone communication
In-person customer service
High school diploma or GED
Driver's License
Technical Proficiency
Client interaction via phone calls

Full Job Description

Classification: Customer Resolution Specialist

Work Hours: 40+ hours / week: M - F

About KUB: KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville and parts of seven surrounding counties. We are looking for employees who want to be a part of a mission-driven organization with strong values that support a skilled, diverse, and inclusive workforce.

About the Role: The Customer Resolution team works directly with KUB customers and contractors to resolve utility-related issues and disputes and to ensure utility service needs are met. This role will support the team by investigating, documenting, and facilitating the resolution of customer claims related to a variety of issues including property damage, utility service issues, contractor concerns, and motor vehicle accidents. Face-to-face communication and on-site investigations are a routine aspect of the job. Regular duties include organizing efforts related to planned utility outages, investigating damage to customer property, managing access to customer property, and coordinating customer communication efforts related to utility projects. Additional responsibilities include educating customers and community groups on a variety of subjects including utility services, rates, billing, energy efficiency, and construction activities; providing after-hours incident response; maintaining accurate written documentation; and supporting community outreach meetings and events. The successful candidate will demonstrate the ability to exercise sound judgment, develop practical solutions to complex problems, and balance customer needs with KUB's organizational goals and objectives.

Qualifications

Physical Requirements:

Requires the ability to operate and get in and out of a vehicle many times per day. Requires the ability to move freely throughout the office to review maps, drawings, and bill information while meeting with internal and external customers. Requires the ability to move freely about customers’ properties over all types of terrain and walking considerable distances. Requires the ability to work under pressure while addressing numerous customer issues related to utility services. Requires the ability to lift and/or move up to 50 pounds.

Minimum Requirements:

High school diploma or equivalent
Three or more years of utility related experience or the equivalent combination of education and/or utility experience
Strong interpersonal and customer service skills with experience communicating difficult messages in person and by phone.
Strong organizational and time management skills
Computer skills, including knowledge of the Microsoft Office Suite
Valid driver’s license

Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.

Preferred Requirements:

3+ years of utility specific construction (electric, gas, water and wastewater) and/or field experience dealing directly with internal and external customers
Strong verbal and written communication skills
Technical certification/ degree in HVAC, industrial electricity, pipe fitting, plumbing technology or a related field
Strong negotiation and conflict resolution skills
Advanced proficiency with computer software such as GIS, PeopleSoft, Adobe Acrobat Pro, Microsoft Excel, Access, PowerPoint and others

Selection Process

About the Selection Process:

Phase 1 – Apply online at www.kub.org

Phase 2 – Experience, training, and education evaluation

Phase 3 – Interview with department representatives

Phase 4 – Written, performance, and behavioral exercises

Phase 5 – Background Investigation

Phase 6 – Physical assessment and/or drug screen*

KUB is part of the Tennessee Drug Free Workplace Program

If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.

Knoxville Utilities Board is an Equal Opportunity Employer

Apply Now

Refine Your Search

customer support specialist jobs in knoxville, tn

Utility Customer Resolution Specialist

Customer Support Specialist

Customer Relations Specialist TEMP

Customer Service and Benefits Specialist

Internal Service Support Specialist

Guest Engagement Specialist (full-time)

Client Experience Specialist

Customer Retention Specialist - State Farm Agent Team Member

Customer Experience Specialist

Customer Retention Specialist - State Farm Agent Team Member

Bilingual Customer Service Specialist (Spanish)

Fraud Protection Hotline Specialist

Client Intake Specialist (Part Time)

Consumer Loan Specialist - Sales Customer Service

Pest Control Office Specialist

Sr. Consumer Loan Specialist - Sales Customer Service

On-Site Medical Call-Center Specialist

Salon Customer Experience Specialist

Intake Specialist Bilingual (Spanish-English)

Salon Customer Experience Specialist - Turkey Creek S/C

I want to receive the latest job alert for customer support specialist in knoxville, tn

Related Searches

Explore jobs in more locations

Qualifications

Selection Process

Job Seeker Tools

Employer Tools

Browse

Stay Connected