Top 271 Direct support program supervisor Jobs in Knoxville, Tn

Jewelry Television - Customer Care Supervisor In Training
Jewelry Television —Knoxville, TN
- Full-time
- Computer literacy
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
7d
Production Supervisor I/II
Greenheck Group —Knoxville, TN
- $77,235 - $105,903 a year
- Full-time
- Mid-level
- Office
- Supervising experience
9d
Program Supervisor
D&S Community Services —Knoxville, TN
- Full-time
- 18 years or older
- Management
- Mid-level
- Paid holidays
- Paid time off
1d
Customer Experience Supervisor
First Horizon Bank —Knoxville, TN
- Monday to Friday
- Mid-level
- Bachelor's degree
- Mentoring
- Wellness program
- Health savings account
8d
Program Director
D&S Community Services —Knoxville, TN
- $50,000 a year
- Full-time
- Customer service
- Mid-level
- Ability to lift 50 pounds
9d
Customer Service and Benefits Specialist
Helen Ross McNabb Center —Knoxville, TN
- $17.11 an hour
- Full-time
- Bilingual
- Background check
- Current TB test
Field Supervisor - Home Care
Senior Solutions Home Care —Knoxville, TN
- $36,000 - $42,000 a year
- Full-time
- Background check
- Mid-level
- High school diploma or GED
- Paid training
- Fuel card
Quick Apply
Direct Support Professional (DSP)
Breakthrough Corporation —Knoxville, TN
- $15 - $21 an hour
- Part-time
- CPR Certification
- Clean driving record
- Maintenance
Quick Apply
Reimbursement Solutions Analyst
Cardinal Health —Oak Ridge, TN
- $27 an hour
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Paid parental leave
- Health savings account
Direct Charge Supervisor - SARP and Analysis Support
Y12 —Oak Ridge, TN
- Bachelor of Science
- Engineering
- Pass drug screening
- Disability insurance
- Health insurance
8d
Online Grocery Pick-Up Clerk
Kroger —Knoxville, TN
- Part-time
- Basic math
- Adults
- Cash register
- Paid holidays
- Health insurance
ILS (Intensive Long-Term Support) LPN
Helen Ross McNabb Center —Knoxville, TN
- $22.99 an hour
- Full-time
- Bilingual
- Background check
- CPR Certification
Crisis Stabilization Unit RN
Helen Ross McNabb Center —Knoxville, TN
- $31.51 an hour
- 12 hour shift
- Bilingual
- Background check
- Experience working with individuals with developmental disabilities
C.N.A. Nights available (New Rate Scale!) 5,000 Sign On Bonus!
The Transitional Care Center —Maryville, TN
- $17.25 - $20.00 an hour
- Weekends as needed
- CPR Certification
- Skilled nursing facility
- Patient monitoring
- Health savings account
- Health insurance
Quick Apply
7d
Registered Behavior Technician (RBT)
Key Autism Services —Knoxville, TN
- $20 - $23 an hour
- Part-time
- Mid-level
- High school diploma or GED
- Experience working with children
- Opportunities for advancement
Quick Apply
6d
Controller (10 years of experience)
Uster Technologies, Inc. (a Toyota subsidiary) —Knoxville, TN
- Full-time
- CPA
- 5 years
- ERP systems
- Health savings account
- Disability insurance
Quick Apply
C.N.A. Days available (New Rate Scale!) 5,000 Sign On Bonus!
The Transitional Care Center —Maryville, TN
- $17.25 - $20.00 an hour
- Weekends as needed
- CPR Certification
- Skilled nursing facility
- Nursing home
- Health savings account
- Health insurance
Quick Apply
7d
Plant Maintenance Supervisor
Y12 —Oak Ridge, TN
- Pass drug screening
- Mid-level
- 3 years
- Disability insurance
- Health insurance
17h
Speech Language Pathologist Clinical Fellow - Pigeon Forge, Tennessee
ProCare Therapy —Pigeon Forge, TN
- Full-time
- Classroom
- Children
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
LPN-Acute Care Blount Medical Telemetry
Prisma Health —Maryville, TN
- Day shift
- Acute care
- Nursing
- Hospital

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Jewelry Television - Customer Care Supervisor In Training

Jewelry Television -
Knoxville, TN

Quick Apply

Job Details

Full-time
7 days ago

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Employee discount

Qualifications

Live chat
Optimizing workflow processes
Texting/chatbox tools
Managing teams in a customer support role
Team leadership
Computer literacy
Coaching
Workplace dispute resolution
Mid-level
Frontline customer support management
Continuous improvement
Customer engagement
Computer skills
Business operations
Employee engagement
Workforce management
Conducting sales calls

Full Job Description

Jewelry Television - Customer Care Supervisor in Training

JOB SUMMARY:

This is a position of development for candidates to grow into future supervisors in the Customer Care Department. This is a full time position with a 6-month training program. Trainees will have in-depth training and experience in the areas of sales, customer experience, live chat, sales retention, workforce management, employee engagement, coaching and counseling, conflict resolution, performance management, and other responsibilities necessary to manage the day to day operations of the customer facing end of Jewelry Television ® (JTV). In each rotation trainees will experience the inner workings of critical components of the business. In addition to class room and hands-on training, special projects may be assigned.

RESPONSIBILITIES:

Process inbound Sales and Service Calls
Identify opportunities and suggest process improvements regarding world class service
Understanding of Live Chat platform capabilities
Resolve escalated sales/service calls
Manage representative calls and questions
Identify coaching opportunities via Quality Assurance process
Conduct informal coaching, and participate in formal coaching conversations
Work with CC leadership team to enhance employee engagement
Identify staffing gaps and opportunities
Support WFM (Workforce Management) by watching and reacting to live show demands
Support direct Supervisor in the day to day management of the team focusing on a great customer experience
Uphold all department standards and procedures
Professionalism is a must, trainees will conduct themselves professionally at all times

QUALIFICATIONS:

College degree and/or 2 plus years of Customer Service experience preferred
Excellent customer service skills
Stable work history or proven track record of academic accomplishment
Demonstrated competencies in sales, service, leadership ability
Computer literate
Ability to adapt and react in a fast-paced environment
Ability to communicate effectively written and verbal

JTV Perks:

Outstanding employee benefit program with medical, dental and vision coverage available
Weekly pay period
401(k)
Generous personal/vacation accrual policy
Exceptional employee discount on JTV product
24-hour private Fitness Center for all JTV employees and their immediate family
Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!

Overview:

Jewelry Television® (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 33-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24 hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company’s website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer’s Top 500 list for 2015.

Jewelry Television® (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Jewelry Television® (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television® (JTV) participates in the Tennessee Drug-Free Workplace Program.

Quick Apply

Refine Your Search

direct support program supervisor jobs in knoxville, tn

Jewelry Television - Customer Care Supervisor In Training

Production Supervisor I/II

Program Supervisor

Customer Experience Supervisor

Program Director

Customer Service and Benefits Specialist

Field Supervisor - Home Care

Direct Support Professional (DSP)

Reimbursement Solutions Analyst

Direct Charge Supervisor - SARP and Analysis Support

Online Grocery Pick-Up Clerk

ILS (Intensive Long-Term Support) LPN

Crisis Stabilization Unit RN

C.N.A. Nights available (New Rate Scale!) 5,000 Sign On Bonus!

Registered Behavior Technician (RBT)

Controller (10 years of experience)

C.N.A. Days available (New Rate Scale!) 5,000 Sign On Bonus!

Plant Maintenance Supervisor

Speech Language Pathologist Clinical Fellow - Pigeon Forge, Tennessee

LPN-Acute Care Blount Medical Telemetry

I want to receive the latest job alert for direct support program supervisor in knoxville, tn

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