Top 114 Financial services Jobs in Knoxville, Tn

Account Resolution Specialist | Financial Services | Entry Level
Vanderbilt Mortgage —Maryville, TN
- $20.39 - $21.75 an hour
- Full-time
- Background check
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
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3d
Portfolio Manager
Skillcloud HCM —Knoxville, TN
- $89,000 - $135,000 a year
- Full-time
- Computer literacy
- Mid-level
- Office
- Employee stock ownership plan
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Wealth Management Trainee (TN)
Bankers Life —Knoxville, TN
- $50,000 - $80,000 a year
- Full-time
- Entry level
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Financial Advisor (Sales & Commission Focused)
Northwestern Mutual - Knoxville —Knoxville, TN
- $70,000 - $80,290 a year
- Full-time
- Hybrid work
- Military
- Mid-level
- Team management
- Health insurance
- Dental insurance
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Accelerated Path to Management
New York Life Insurance Company/NYLIFE Securities, LLC. —Knoxville, TN
- $75,000 - $150,000 a year
- Full-time
- Hybrid work
- Management
- Sales
- Recruiting
- Paid training
- Health savings account
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Client Relationship Manager
Growth Suite Consulting - Search Group —Knoxville, TN
- $60,000 - $65,000 a year
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- Dental insurance
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Mortgage Loan Officer Assistant
Bigfoot Mortgage —Knoxville, TN
- $41,000 - $47,000 a year
- Communication skills
- Entry level
- Time management
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Loan Processor & Loan Officer Assistant
Gold Star Mortgage Financial Group, Corporation —Knoxville, TN
- Part-time
- Hybrid work
- Office
- High school diploma or GED
- Organizational skills
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Sales Training Program – Reverse Mortgage Loan Officer
Mutual of Omaha Mortgage —Knoxville, TN
- From $100,000 a year
- Full-time
- Entry level
- Paid holidays
- Health insurance
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Mortgage Processor / Loan Officer Assistant
Maverick Mortgage Group —Knoxville, TN
- $48,000 - $72,000 a year
- Full-time
- Office
- Organizational skills
- In-person
- Flexible schedule
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Financial Consultant
WealthBridge Financial Group —Alcoa, TN
- $100,000 - $150,000 a year
- Full-time
- Hybrid work
- Mid-level
- Finance
- Analysis skills
- Disability insurance
- Health insurance
Quick Apply
Business Banking Relationship Manager 2
U.S. Bank National Association —Knoxville, TN
- $81,600 - $105,600 a year
- Full-time
- Mid-level
- Office
- Business development
- Paid holidays
- Disability insurance
6d
Financial Advisor
Regions —Knoxville, TN
- $43,888 - $150,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Relationship Banker
First Century Bank —Knoxville, TN
- $20.00 - $20.50 an hour
- Full-time
- Writing skills
- Office
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
3d
Investment Consultant- Knoxville, TN
Fidelity Investments —Knoxville, TN
- Full-time
- Mid-level
- Office
- Experience equivalent to degree accepted
Business Banking Relationship Manager III
Old National Bank —Knoxville, TN
- $77,900 - $199,000 a year
- Full-time
- 5 years
- High school diploma or GED
- Business development
- Health insurance
- Dental insurance
Relationship Manager
Modern Wealth Management —Knoxville, TN
- $70,000 - $90,000 a year
- Full-time
- Mid-level
- Office
- Finance
Quick Apply
Investment Consultant, Estate Planning Specialist
Morgan Stanley —Knoxville, TN
- Mid-level
- Office
- Travel
Financial Services Officer - Oak Ridge
ORNL Federal Credit Union —Oak Ridge, TN
- Mid-level
- Office
- High school diploma or GED
Quick Apply
13d
Financial Advisor
First Command Financial Services, Inc. —Knoxville, TN
- Choose your own hours
- Military
- Mid-level
- Bachelor's degree
- Paid training

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Account Resolution Specialist | Financial Services | Entry Level

Vanderbilt Mortgage -
Maryville, TN

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Job Details

Full-time
$20.39 - $21.75 an hour
3 days ago

Benefits

Health insurance
On-site gym
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
401(k) matching
Volunteer time off
Prescription drug insurance

Qualifications

Computer operation
High school diploma or GED
Typing
Video conferences (communication methods)

Full Job Description

At Vanderbilt Mortgage, we believe homeownership makes lives better. For over 50 years, we’ve been committed to making homeownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry. Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

POSITION TITLE: Account Resolution Specialist - (Non – LO – Servicing)

JOB STATUS: Full Time/Hourly

DEPARTMENT: Loan Servicing

REPORTS TO: Team Lead

WORK SCHEDULE:

Hybrid – 4 days in-office, 1 day remote after training
M-F 8:30-5:30pm four days a week, 11am-8pm one day a week

PAY:

The expected base pay range for this position is from $20.39 to $21.75 plus additional bonus opportunity resulting in an expected total annual compensation of $42,000 to $60,000. Top performers have the potential to earn between $50,000 and $60,000 annually.
The annual compensation range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs.
Secured training bonus which will be paid in 4 installments of $550 a month for the first 4 months of hire.

JOB SUMMARY:

The Account Resolution Specialist resolves customer delinquency through negotiation and problem-solving, while strictly adhering to and demonstrating knowledge of company, state, and federal guidelines. This role reports to the Team Lead and achieves success by educating customers on the importance of paying in a timely manner, providing excellent customer service, and recognizing and determining suitability of assistance options for our customers when applicable, using various tools and negotiation techniques.

JOB FUNCTIONS:

Account Management

Performs account reviews and audits of severely delinquent accounts for proper action and resolution with the monthly goal of resolving the specified number of past due accounts.
- Performs an average of 100 outbound calls daily to collect on past due mortgage payments, resolve delinquency, identify loss mitigation opportunities, and address customer concerns.
- Services a portfolio of 1,700-2,000 accounts, by assisting borrowers with mortgage-related questions and inquiries.
- Assists customers with inquiries relating to escrow, insurance claims, VMF online portal offerings, loan documents, etc. in a patient and customer focused manner.
- Performs outbound email communication with customers.
Handles timelines and actions specific to Consumer Lending loans.
Achieves log-in time requirements and assists other departments (customer service, legal) as needed with phone coverage.

Analyzes Debt and income information to set-up and review payment plans.
Documents mortgage collections system with all activities and communications.

Administrative Tasks

Orders and reviews home occupancy inspections.
Ensures timely sending and processing of Loss Mitigation Paperwork and Document Requests (utilizes mail, email, and DocuSign).
Inputs and documents customer complaints, escalating to leadership when required.
Reviews accounts for legal and repossession input by creating summaries and sending them to supervisor for approval, requests value opinions as required for legal actions.
Attends various meetings and trainings, such as team and department meetings, coaching and call quality meetings, monthly training, and other meetings as required.

Other duties as assigned

This job description is not an exhaustive list of all the functions that a team member and other duties may be assigned.

QUALIFICATIONS:

Education: High School diploma or equivalent required.
Experience: 0-1 year experience.
Previous experience in a Collections, Call Center or Loan Servicing environment a plus.
Basic computer skills with ability to type at least 25 wpm.
Working knowledge of the View/AS400 system.
Great attention to detail and organizational skills.
Ability to communicate effectively and efficiently via phone, email, and person to person.
Capability of gathering facts accurately, analyzing causes, evaluate alternate solutions, and arrive at sound conclusions on action to be taken.
Ability to manage multiple initiatives and/or conflicting responsibilities.
Goal oriented, self-motivated personality with the capacity to meet and exceed assigned goals.
Ability to effectively collaborate and work in a team environment.
Willingness to learn, strong work ethic and work across many teams and business units.
Great attention to detail, organizational skills, and time management.

PHYSICAL DEMANDS:

Must be able to remain in a stationary position 75% of the time.
Will be constantly operating a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and computer printer.
Will be communicating via phone, Teams, and Zoom.
Must be able to exchange accurate information at all times.
Must be able to identify and assess account status and determine appropriate process.
Will constantly work in a state-of-the-art indoor temperature controlled, sealed window office environment.

BENEFITS:

Medical and Dental Plan with Prescription Coverage and Vision.
Competitive benefits including 401(K) includes 100% company match of the first 4%.
Paid time off days (PTO), maternity/paternity leave, and holidays.
Community involvement including Volunteer Paid Time Off (VTO).
Tuition Assistance for your first degree
Enjoy coming “home” to our brand new, state-of-the-art Home Office equipped with onsite fitness facility with full gym, workout classes, volleyball and basketball courts, ping-pong, disc golf course, and onsite restaurant.
Wellness programs that focus on emotional, social, spiritual, intellectual, environmental, physical, and financial well-being.
Collaborative and energetic work environment.
Professional development and promotional opportunities.
Competitive bonus programs.

Vanderbilt Mortgage and Finance, Inc. is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Business Unit -

Vanderbilt Mortgage

Work Location: In person

Quick Apply

Refine Your Search

financial services jobs in knoxville, tn

Account Resolution Specialist | Financial Services | Entry Level

Portfolio Manager

Wealth Management Trainee (TN)

Financial Advisor (Sales & Commission Focused)

Accelerated Path to Management

Client Relationship Manager

Mortgage Loan Officer Assistant

Loan Processor & Loan Officer Assistant

Sales Training Program – Reverse Mortgage Loan Officer

Mortgage Processor / Loan Officer Assistant

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Business Banking Relationship Manager 2

Financial Advisor

Relationship Banker

Investment Consultant- Knoxville, TN

Business Banking Relationship Manager III

Relationship Manager

Investment Consultant, Estate Planning Specialist

Financial Services Officer - Oak Ridge

Financial Advisor

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