Top 7 Technical support analyst Jobs in Knoxville, Tn

Tier I Service Desk Analyst
Boston Government Services, LLC —Oak Ridge, TN
- $50,000 - $70,000 a year
- Overnight shift
- Hybrid work
- Microsoft Outlook
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
Help Desk Analyst: Office of Innovative Technologies - UTK
University of Tennessee Health Science Center —Knoxville, TN
- $48,000 - $51,500 a year
- Full-time
- Remote
- Google Workspace
- Research
- Mid-level
3d
IT Analyst II - Manufacturing Technology Support
Laborup —Mascot, TN
- $80,000 - $90,000 a year
- Full-time
- Computer Science
- Mid-level
- Microsoft Office
- Health insurance
- Dental insurance
Quick Apply
8h
Help Desk Analyst: Office of Innovative Technologies - UTK
University of Tennessee - Knoxville —Knoxville, TN
- $48,000 - $51,500 a year
- Full-time
- Remote
- Google Workspace
- Research
- Mid-level
3d
Help Desk Analyst
Altar'd State —Knoxville, TN
- Full-time
- Mid-level
- Office
- POS
Security Front Door-Service Desk Analyst
Boston Government Services, LLC —Oak Ridge, TN
- $136,849 - $160,999 a year
- Overnight shift
- Hybrid work
- Pass drug screening
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance

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Based on your search for technical support analyst jobs.

IT Analyst II - Manufacturing Technology Support
Laborup —Mascot, TN
Bachelor's degree in a related technical field with approximately 2–4 years of relevant experience. Associate degree in Information Technology, Computer Science…
$80,000 - $90,000 a year
Quick Apply
8h
Help Desk Analyst: Office of Innovative Technologies - UTK
University of Tennessee Health Science Center —Knoxville, TN
The role assists faculty, staff, and students by troubleshooting technical issues, answering questions, supporting software and account-related services, and…
$48,000 - $51,500 a year
3d

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Analyst, Associate Technology Support (Columbus)
Victoria's Secret —Reynoldsburg, OH
Partner with other business groups in VS&Co. to resolve multi-layer problems. Level 2 support – defined as: anything needing in person & remote support.
$59,300 - $77,805 a year
Product Support Analyst
Vantage Point Logistics (VPL) —Westerville, OH
Solid technical skills and aptitude with a background in technical sales engineering, implementation, or technical support. Free in office Snacks and Drinks.
Quick Apply

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technical support analyst jobs near knoxville, tn

Tier I Service Desk Analyst

Boston Government Services, LLC -
Oak Ridge, TN

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Job Details

Full-time
$50,000 - $70,000 a year

Benefits

Disability insurance
Health insurance
Dental insurance
401(k)
Vision insurance
Life insurance

Qualifications

Incident management software
Windows
Productivity software support
Ticketing system technical support

Full Job Description

Boston Government Services, LLC. (BGS) has created this Evergreen Talent Pool post for gathering qualified candidates for a position relating to Tier I Service Desk Analyst to support our clients in various locations across the US.

BGS is an engineering, technology, and security firm helping to advance missions of national importance for government programs, national laboratories, national security facilities, nuclear operations, and complex projects. We support clients at every stage, from strategic planning and program management to the execution of engineering and technical activities. We work to attract and retain the best talent because the best talent delivers the best results for our clients. Our capabilities are based on our experience in complex, secure, and highly regulated environments. We leverage our experience and capabilities to provide mission-driven solutions tuned to our client's mission needs and strategic direction.

Work that Matters. People that Matter More. At BGS, we believe meaningful work starts with great people. We foster a culture built on respect, collaboration, and accountability—where employees are empowered to contribute ideas, grow professionally, and make an impact. We care about our employees’ well-being through competitive benefits, clear expectations, and an environment that values both excellence and connection.

If you align with BGS’ company values and culture, we would love for you to explore opportunities to join our growing team by checking out the job description below!

Responsibilities:

The Tier I Service Desk Analyst serves as the first point of contact for organizational users requiring technical assistance. This role is focused on incident intake, service request fulfillment, ticket routing, customer communication, and first-call resolution of common IT issues. The analyst will support the MSP transition by delivering a consistent customer experience while ensuring requests are properly documented, categorized, and escalated when necessary.

Serve as the primary point of contact for IT support requests.
Receive and triage incidents through phone, portal, email, and walk-up channels.
Resolve common workstation, Office 365, Teams, Outlook, VPN, and peripheral issues.
Create, track, and update tickets within the approved ITSM platform.
Perform password resets and basic account support activities.
Provide first-level troubleshooting for Microsoft 365 applications.
Escalate unresolved issues to Tier II or Tier III support teams.
Maintain SLA compliance and accurate ticket documentation.
Develop knowledge articles for recurring support issues.
Support onboarding and offboarding processes.
Participate in transition readiness, knowledge transfer, and stabilization activities.

Requirements:

Associate degree or equivalent experience.
1-3 years of IT support experience.
Experience with Windows 10/11.
Experience with Microsoft Office and Microsoft 365.
Familiarity with ticket management systems.
Strong customer service and communication skills.
Client projects for this position require U.S. Citizenship.
Successful drug screening.
Must be eligible to obtain and maintain a security or clearance badge.

Preferred Qualifications:

CompTIA A+.
ITIL Foundation.
Microsoft 365 Fundamentals.

Location/Work Arrangement:

Schedule is full-time, Monday – Friday 40-hour week and may require on call or overnight shifts depending on contract needs.
This position may be fully onsite or hybrid/remote depending on the needs of the specific contract.

Benefits:

BGS offers a competitive total compensation package to eligible employees. Benefits include Health, Dental, Vision, Life Insurance, Paid Vacation, 401K, Long and Short-Term Disability.

Starting compensation for this role typical salary ranges between $50,000 and $70,000 annually is commensurate with experience relative to the position and may vary based on candidate geographical location.

EEO:

BGS is an Equal Opportunity/Affirmative Action employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Exclusive Agreement Disclaimer:

BGS has standing contracts with federal agencies throughout the United States. We require an affirmative exclusive agreement to represent all candidates to our clients. By submitting this application, you are consenting to allow BGS to represent you as a candidate for the role in which you are applying.

Schedule is full-time, Monday – Friday 40-hour week and may require on call or overnight shifts depending on contract needs.

Apply Now

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technical support analyst jobs in knoxville, tn

Tier I Service Desk Analyst

Help Desk Analyst: Office of Innovative Technologies - UTK

IT Analyst II - Manufacturing Technology Support

Help Desk Analyst: Office of Innovative Technologies - UTK

Help Desk Analyst

Security Front Door-Service Desk Analyst

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