Top 19 Customer service manager Jobs in Knoxville Tn

Manager, Call Center
One Inc —Knoxville, TN
- Word processing
- Mid-level
- Office
- Health insurance
- Dental insurance
Customer Success Manager
Autoshop Solutions, Inc. —Knoxville, TN
- $50,000 a year
- Remote
- Background check
- Computer literacy
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
307 Customer Service Manager
Ingles Markets —Knoxville, TN
- Full-time
- 18 years or older
- High school
- Mid-level
- Paid jury duty
- Paid holidays
4d
Customer Service Supervisor (Water) - Lenoir City, TN
Hubbell Incorporated —Lenoir City, TN
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Customer Experience Supervisor
First Horizon Bank —Knoxville, TN
- Monday to Friday
- Mid-level
- Bachelor's degree
- Mentoring
- Wellness program
- Health savings account
9 Customer Service Manager
Ingles Markets —Clinton, TN
- Full-time
- 18 years or older
- High school
- Mid-level
- Paid jury duty
- Paid holidays
14d
Customer Service & E-Commerce Supervisor - Full Time
Whole Foods Market —Knoxville, TN
- $15.50 - $29.20 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- Analysis skills
- Store discount
- Paid time off
Customer Relations Team Lead
Regal Cinemas, Inc —Knoxville, TN
- Marketing
- Mid-level
- Supervising experience
- Disability insurance
- Health insurance
8d
Customer Care Supervisor
Appalachian Underwriters, Inc. —Oak Ridge, TN
- Full-time
- Mid-level
- Office
- 3 years
- Commuter assistance
- Paid parental leave
Jewelry Television - Customer Care Supervisor In Training
Jewelry Television —Knoxville, TN
- Full-time
- Computer literacy
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Clinical Client Success Manager
MPOWERHealth —Knoxville, TN
- Microsoft Word
- Microsoft Excel
- Office
Quick Apply
Customer Care Manager
BrightStar Care —Knoxville, TN
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Quick Apply
Aviation Customer Manager
StandardAero —Maryville, TN
- Full-time
- 5 years
- Finance
- Bachelor's degree
- AD&D insurance
- Disability insurance
Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services
PharMerica —Knoxville, TN
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Disability insurance
- Health insurance
Customer Care Manager - State Farm Agent Team Member
Melissa Long - State Farm Agent —Sevierville, TN
- $15 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Paid time off
Quick Apply
Customer Experience Lead - Full Time
Burlington —Knoxville, TN
- $14 an hour
- Part-time
- Merchandising
- Mid-level
- Retail management
- Paid holidays
- Health insurance
9d
Retail Customer Service Lead
PetSmart —Knoxville, TN
- $13.70 - $18.96 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
Client Accounting Services Manager
Rodefer Moss & Co PLLC —Knoxville, TN
- Full-time
- CPA
- 5 years
- Finance
5h
Lead Customer Service Associate
Zips Car Wash —Alcoa, TN
- $14 an hour
- Weekends as needed
- 18 years or older
- Mid-level
- Leadership
- Tuition reimbursement
Quick Apply

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Manager, Call Center

One Inc -
Knoxville, TN

Apply Now

Job Details

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
Opportunities for advancement

Qualifications

Vendor relationship building
Computer operation
Managing teams in a customer support role
Word processing
Employee relationship building
Windows
Frontline customer support management
Call center management

Full Job Description

Position Title: Manager, Call Center
Department: Support
Reports To: VP, Customer Support Operations
Location: 8351 E Walker Springs Lane, Suite 202, Knoxville, TN 37923
Time Zone: Eastern

Overview:

The Call Center Department Manager leads day-to-day operations while driving strategic improvements across customer experience, operational efficiency, and team performance. This role is accountable for service delivery outcomes, including KPI achievement and cross-functional collaboration, ensuring the organization delivers high-quality, cost-effective, and scalable support.

This leader is an experienced call center manager, responsible for supervising daily operations and employees, while also identifying and implementing operational improvements and owning key initiatives and projects. Success in this role requires strong organization, reliability, and a results-driven mindset.

The Call Center Manager must demonstrate strong problem-solving capabilities, with the ability to identify, document, and resolve issues in real time. Equally important is the ability to foster a positive, high-performing team culture and build effective partnerships across the business.

This role requires excellent call center acumen, communication skills, problem resolution expertise, and project management capabilities.

Key Responsibilities:

Support a team of customer service professionals in all day-to-day responsibilities, including outbound calls, emails and following up on cases.

Coach call center staff through performance challenges

Analyze call center data, root cause analysis, product performance and prepare reports for upper management.

Evaluate staff and process effectiveness and performance.

Ensure all processes are enabling all staff members to achieve desired service levels, unit cost objectives and take corrective action, as needed

Lead team, project and process meetings

Prepare work schedules, process flow documentation, meeting notes, and project plans

Develop and maintain relationships with internal and external stakeholders, including customers, vendors, and partners.

Minor facility operation and administrative tasks

Skills & Abilities:

Ability to multitask and remain calm under pressure, especially during peak hours or intense situations

Exceptional interpersonal, customer service, problem-solving, verbal, and written communication, and conflict resolution skills

Strong coaching and leadership skills, ability to motivate employees

Build and maintain a positive culture within the call center to attract and retain high-quality team members

Proficiency with technology software, including CRMs and phone systems

Strong Analytical and problem-solving skills with a focus on data driven decision making

Education & Experience:

Degree in Business, Communications, or commensurate experience

Minimum 2 years of call center management experience

Proven ability to lead and develop high-performing teams

Thorough knowledge of Windows, including Excel and Word, required

Insurance experience is preferred

Desired Traits:

People First Mindset, Problem Solver, Collaborator, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

Physical Demands:

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment:

Standard indoor office setting; exposure to computer screens.

Physical:

Requires repetitive motion. Substantial movements/motions of the wrists, hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed

Vision:

See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents

Hearing:

Ability to hear in the normal audio range with or without corrections

Company Profile:

At One Inc, we empower insurers to meet policyholder expectations with choice, control, convenience, and continuity. Our mission is simple: to make every payment a promise kept.

The One Inc Insurance Payments Network seamlessly integrates multi-channel digital communications with inbound payment processing and outbound disbursement, delivering a frictionless experience for both premiums and claim payments. With over $120 billion in annual payments volume, we are proud to serve more than 300 insurance carriers, helping them honor their commitments instantly and securely.

Headquartered in Folsom, CA, One Inc offers competitive salaries, comprehensive benefits — including medical, dental, and vision insurance — a 401(k) plan, and a strong commitment to work-life balance. We believe in growing from within, promoting opportunities for career advancement across our team of 1,200+ dedicated "Onesters."

Join us in building the infrastructure that fulfills the promise of insurance.

One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.

Education

Preferred

Bachelors or better

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

customer service manager jobs in knoxville tn

Manager, Call Center

Customer Success Manager

307 Customer Service Manager

Customer Service Supervisor (Water) - Lenoir City, TN

Customer Experience Supervisor

9 Customer Service Manager

Customer Service & E-Commerce Supervisor - Full Time

Customer Relations Team Lead

Customer Care Supervisor

Jewelry Television - Customer Care Supervisor In Training

Clinical Client Success Manager

Customer Care Manager

Aviation Customer Manager

Account Manager of Client Services / Skilled Nursing / Long-Term Care Pharmacy Services

Customer Care Manager - State Farm Agent Team Member

Customer Experience Lead - Full Time

Retail Customer Service Lead

Client Accounting Services Manager

Lead Customer Service Associate

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