Top 214 Member service representative Jobs in Knoxville Tn

Call Center Agent
Y-12 Credit Union —Knoxville, TN
- From $17 an hour
- Extended hours
- Writing skills
- Basic math
- High school diploma or GED
Quick Apply
9d
PATIENT SERVICE REP I
Covenant Health —Knoxville, TN
- Full-time
- High school diploma or GED
- Clinic
- Communication skills
PATIENT SERVICE REP II
Covenant Health —Knoxville, TN
- Part-time
- Urgent Care
- Mid-level
- High school diploma or GED
Teller (Member Services Representative I - Strawberry Plains Branch)
Knoxville TVA Employees Credit Union —Knoxville, TN
- $18 - $20 an hour
- Full-time
- Research
- Office
- High school diploma or GED
- Paid training
- Paid holidays
Quick Apply
Teller (Member Services Representative I - Part-Time - Powell)
Knoxville TVA Employees Credit Union —Knoxville, TN
- $18 - $20 an hour
- Part-time
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Scheduling Coordinator
Langford Orthodontics —Knoxville, TN
- $18 - $23 an hour
- Full-time
- Dental office
- Administrative experience
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Transit Support Specialist
KAT Bus —Knoxville, TN
- $19.21 an hour
- Full-time
- Microsoft Word
- Background check
- 18 years or older
- Health insurance
- Dental insurance
Quick Apply
1d
Call Center (Member Services Representative I - Member Services)
Knoxville TVA Employees Credit Union —Knoxville, TN
- $18 - $20 an hour
- Full-time
- High school diploma or GED
- Financial services
- In-person
- Paid training
- Paid holidays
Quick Apply
Representative, Guest Services
Pilot Company (SSC) —Knoxville, TN
- Full-time
- Spanish
- High school diploma or GED
- Military encouraged
- Health insurance
- Dental insurance
Account Representative - State Farm Agent Team Member
Steve Whitley - State Farm Agent —Knoxville, TN
- $60,000 - $80,000 a year
- Full-time
- Office
- Children
- Communication skills
- 401(k)
- Paid time off
Quick Apply
Chart Capture Representative
TeamHealth —Knoxville, TN
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Computer literacy
3d
Multi-Line Representative - State Farm Agent Team Member
Steve Whitley - State Farm Agent —Knoxville, TN
- $60,000 - $80,000 a year
- Full-time
- Office
- Children
- Organizational skills
- 401(k)
- Paid time off
Quick Apply
Member Service Representative
tnConnect Credit Union —Knoxville, TN
- $17 - $19 an hour
- Full-time
- Office
- In-person
- 1 year
- Health savings account
- Health insurance
Quick Apply
8d
Representative, Customer Success
Pilot Company (SSC) —Knoxville, TN
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
7d
Patient Services Coordinator
Tennessee Cancer Specialists —Powell, TN
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
Medical Office Receptionist
LifeStance Health —Knoxville, TN
- From $19.50 an hour
- Full-time
- HIPAA
- In-person
- 1 year
- Paid parental leave
- AD&D insurance
Quick Apply
Membership Services Representative [Blount], Wellness - Springbrook, PRN, Variable
Prisma Health —Maryville, TN
- PRN
- Hospital
- Inventory management
- Basic math
Verizon Customer Service Representative
Cellular Sales Verizon Authorized Retailer —Knoxville, TN
- $20 an hour
- Full-time
- Writing skills
- English
- Research
- Wellness program
- Dental insurance
Account Representative - State Farm Agent Team Member
Sage Kohler State Farm Agent —Knoxville, TN
- $50,000 - $70,000 a year
- Full-time
- Office
- Communication skills
- Marketing
- Health insurance
- Paid time off
Medical Assistant
Tennessee Cancer Specialists —Knoxville, TN
- Microsoft Excel
- Microsoft Outlook
- Clinic experience

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Call Center Agent

Y-12 Credit Union -
Knoxville, TN

Quick Apply

Job Details

From $17 an hour
9 days ago

Qualifications

Live chat
Email customer support
Phone communication
Writing skills
Basic math
Direct client contact
High school diploma or GED
Customer engagement
Video communication
Client interaction via phone calls

Full Job Description

Reports to: Assistant Manager, Member Engagement

Supervises: 0 (Direct) 0 (Indirect)

Starting Wage: $17.00 per hour

ESSENTIAL FUNCTIONS

Correctly process all types of member financial transactions via PTMs including deposits, withdrawals, loan payments, transfers, and check cashing. Accurately receive, inspect, and verify cash and negotiable instruments in accordance with established policies and procedures.
Accurately assist members and potential members via phone, email, and/or chat including questions about products and services, basic account functions, debit card usage, online banking, mobile banking, and bill pay.
Ensure transactional and informational accuracy.
Perform basic credit card/debit card maintenance including activation and status updates, within channel limitations.
Process member transactions received via mail.
Image documents to Synergy.
First call resolution by taking ownership of member issues and problems by either resolving them personally or facilitating a resolution through the appropriate employee or department.
Exceed or maintain an acceptable score on the Quality Assurance Scorecard. Achieve Key Performance Indicator goals.
Regular and predictable attendance.
Perform additional job-related duties as assigned.

EDUCATION/ EXPERIENCE

One year to two years of similar or related experience.
A high school education or GED.

OTHER SKILLS AND ABILITIES

Ability to accurately process account entries/transactions and construct basic professional and grammatically correct correspondence. Ability to speak effectively to members and employees of the organization. Ability to read and interpret basic forms and documents, operating and maintenance instructions, and procedure manuals.
Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals. Ability to compute rate, ratio, and percentages.
Ability to apply reasonable understanding to carry out instructions furnished in written, oral, or diagram form. Ability to perform duties using multiple system simultaneously.
Maintains a positive attitude with employees and members and remains flexible while focused on accepted practices, policy, productivity, and effectiveness.
Position requires sitting for extended periods; use hands and fingers, handle or feel; reach with hands and arms; talk or hear. Must be able to speak and hear distinctly, specific vision abilities required by this job include: close vision, color vision, and ability to adjust focus.
Ability to work in a fast-paced environment involving mild to moderate stress levels associated with the performance of the job duties as described.
Courtesy, tact, and diplomacy are essential elements of the job.
Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

PERFORMANCE MEASUREMENTS:

Within established levels of authority, process member's financial transactions, resolve problems, and answer questions regarding Y-12 FCU products and services.
Actively participate in branch/department and staff meetings in order to maintain awareness of organizational issues and promotional campaigns. Remain current on changes in policies, procedures, compliance and product development.
Maintain willingness and flexibility to work in shifts to accommodate the extended operating hours and business needs of the Teller center. Maintain a dependable record of attendance and timeliness.
To answer the call promptly and within established guidelines.
Attend continuing education classes to enhance job knowledge and performance in order to provide exceptional service to internal and external members. Take initiative for personal career development and seek opportunities to learn new skills.

SERVICE STANDARDS:

Own the Issue
- Build confidence that you will help through your words and actions.
- Minimize the team/member’s effort.
Personalize the Experience
- Show that you care about the person and the issue.
- Adapt to the team/member’s pace, style, and emotional tone.
Be Authentic
- Be genuine.
- Be present in the conversation to avoid sounding mechanical.
Understand, then Solve
- Aim for one-call resolution.
- Address the underlying issue vs. just the request.
- Be crystal clear on next steps.
Be Curious to Exceed Expectations
- Pick up on cues and clues indicating other needs.
- Engage in conversation to discuss broader needs.
- Help the member access additional resources, products, and services to gain more value.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear, and sit. This position requires standing, walking, bending, kneeling, stooping, crouching. The employee may occasionally lift and/or move items over 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

Typical office – no hazardous or unpleasant conditions.

We are an EEO Employer

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Experience

Required

1 - 2 years: One year to two years of similar or related experience.

Education

Required

GED or better
High School or better

Skills

Required

Problem-solving and first call resolution
Customer Service: phone, email, chat, video
Communication Skills (written & verbal)
Ability to balance and maintain accuracy

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

member service representative jobs in knoxville tn

Call Center Agent

PATIENT SERVICE REP I

PATIENT SERVICE REP II

Teller (Member Services Representative I - Strawberry Plains Branch)

Teller (Member Services Representative I - Part-Time - Powell)

Scheduling Coordinator

Transit Support Specialist

Call Center (Member Services Representative I - Member Services)

Representative, Guest Services

Account Representative - State Farm Agent Team Member

Chart Capture Representative

Multi-Line Representative - State Farm Agent Team Member

Member Service Representative

Representative, Customer Success

Patient Services Coordinator

Medical Office Receptionist

Membership Services Representative [Blount], Wellness - Springbrook, PRN, Variable

Verizon Customer Service Representative

Account Representative - State Farm Agent Team Member

Medical Assistant

I want to receive the latest job alert for member service representative in knoxville tn

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