Top 2 Helpdesk / remote support specialist Jobs in Kokomo, In

Helpdesk / Remote Support Specialist
Elsewhen Technology —Kokomo, IN
- Email
- Customer service
- Mid-level
- Driver's License

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Helpdesk / Remote Support Specialist

Elsewhen Technology
Kokomo, IN

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Job Details

Qualifications

Desktop computer repair
Endpoint Security
Network troubleshooting
Vulnerability research
Customer service
Laptop (troubleshooting support)
Hardware maintenance
Microsoft Exchange
Printer (troubleshooting support)
Driver's License
Email configuration (technical support)
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Desktop applications
Technical customer support for office equipment
Productivity software
Desktop administration
Peripheral hardware support

Full Job Description

Are you tech savvy, people savvy and purpose-driven? Apply today to be a part of a growing team of IT professionals. Elsewhen Technology is an IT industry leader, specializing in servicing small to medium sized businesses in the central Indiana region. We are growing rapidly and are in need of a Computer Support Technician to join our dynamic team in Kokomo! Ideal candidates will have the following skills/qualifications:

IT Experience:

Required: 1-3 years of relevant work experience or education.
Ability to troubleshoot and resolve technical problems for users remotely
Must be able to independently resolve a wide variety of technical issues using current job knowledge, research and external resources.
Hardware, software and networking experience. Hardware experience must include: Intel based desktops, laptops, and printers. Software experience must include: Microsoft Office, Windows and MAC. Networking experience must include understanding TCP/IP and DNS. Understanding of Active Directory and Exchange, Firewalls.
Experience identifying security related issues such as system hacks, computer viruses and worms, and spyware.

Daily Tasks:

Desktop Operating System maintenance, troubleshooting and diagnosis
Desktop connectivity troubleshooting
Application installation and support
Printer installation and support
Client VPN installation and support
Microsoft Office Suite support
AD user account management
Office 365/Exchange user account management
Desktop anti-malware administration and resolution

Professional Skill Requirements:

Highly motivated and willingness to learn
Possess strong customer service skills
Ability to work independently and be a team player
Highly motivated individual with a desire to contribute to the success and direction of the team.
Maintain strong attention to detail in high-pressure situations
Excellent communication skills (written and oral).
Function as a subject matter expert in all required technical areas.

Desired Certifications:

CompTia A+ (within 30 days of employment) Have or working towards Net+ or equivalent, Security+, Microsoft Certified Professional (MCP), or Microsoft Certified Systems Engineer for Windows (MCSE).

Occasional travel is required for this position, and requires a valid driver’s license.

For immediate consideration, please send resume to [email protected].

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