Top 1 Information technology intern Jobs in Kokomo, In

Service Dispatcher / IT Support Internship
Elsewhen Technology —Kokomo, IN
- Email
- 1 year
- Internship
- Communication skills

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Service Dispatcher / IT Support Internship

Elsewhen Technology
Kokomo, IN

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Job Details

Internship

Qualifications

Service scheduling
Client rapport building

Full Job Description

Are you tech savvy, people savvy and purpose-driven? Apply today to be a part of a growing team of IT professionals. Elsewhen Technology is an IT industry leader, specializing in servicing small to medium sized businesses in the central Indiana region. We are growing rapidly and are in need of a Service Dispatcher or Intern to join our dynamic team! Ideal candidates will have the following skills/qualifications:

Experience:

Required: Minimum 1 year of relevant education or work experience.
Ability to prioritize and schedule multiple service / support requests and projects.
Must be able to independently understand client impact of a wide variety of technical issues using current job knowledge, research and external resources.
Customer service and telephone skills are preferred.

Daily Tasks:

Answer service calls
Create and triage support requests (tickets)
Review of service boards and escalating as appropriate
Assist with customer documentation
Assist with basic administrative tasks
Answer basic customer questions and resolve simple issues i.e. password reset
Basic desktop support and network device maintenance tasks
Help with basic hardware and software related questions

Professional Skill Requirements:

Highly motivated and willingness to learn
Possess strong customer service skills
Ability to work independently and be a team player
Highly motivated individual with a desire to contribute to the success and direction of the team.
Maintain strong attention to detail in high-pressure situations
Excellent communication skills (written and oral).
Empathetic listening to client needs and concerns

Desired Certifications:

Have or working towards CW Automate Admin (training provided) and CompTia A+.

For immediate consideration, please send resume to [email protected].

Apply Now

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Service Dispatcher / IT Support Internship

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