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Risk & Contract Operations Administrator
Indiana Wesleyan University —Marion, IN
- Full-time
- Customer service
- Mid-level
- Office

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Risk & Contract Operations Administrator

Indiana Wesleyan University -
Marion, IN

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Job Details

Full-time

Qualifications

Contract documentation review
Stakeholder engagement
Contract review
Confidential information handling
Customer service
Contract interpretation
Legal risk management
Bachelor's degree
Productivity software

Full Job Description

Job no: 495134
Work type: Administrative (Full Time)
Location: Marion, IN
Categories: Administrative/Professional, Business/Accounting/Finance

Job Title: Risk & Contract Operations Administrator

Reporting Relationship: Risk Operations Administrator & Deputy Title IX Coordinator

Unit: Central Administration

Department: Business Affairs-Central Administration

Campus Location: Elder Hall, Marion, IN

Summary of Position: The Risk & Contract Operations Administrator supports the University’s commercial insurance, claims, risk transfer, contract administration, waiver/release, travel risk, and compliance calendar functions. This role emphasizes commercial insurance administration, including claims coordination, certificates of insurance, insurance renewals, and review of contract insurance requirements. The position works with University departments, legal counsel, insurance brokers, carriers, vendors, and leadership to help identify, document, and mitigate risk while ensuring insurance, risk, and contract processes are timely, consistent, and well-documented.

Duties and Responsibilities

Insurance, Claims, and Risk Operations
- Supports the administration of the University’s insurance programs, including workers’ compensation, property, commercial auto, general liability, professional liability, educator’s legal liability, cyber liability, employment practices liability, travel insurance, and umbrella/excess loss policies
- Assists with annual insurance renewal processes by gathering information, organizing documentation, and coordinating with internal departments, brokers, and carriers
- Manages and monitors University claims, incidents, claim filings, subrogation, and loss recovery in coordination with appropriate University personnel, brokers, carriers, and legal counsel
- Reviews claim and incident information to help determine appropriate next steps
- Processes incoming and outgoing certificates of insurance
- Reviews insurance requirements in contracts and coordinates appropriate insurance documentation
- Completes professional liability claim verification reports for health care providers on former/current School of Nursing students
- Maintains accurate records related to insurance, claims, COIs, incidents, and related risk documentation
Contract Operations
- Reviews, prepares, and coordinates contracts involving leases, licenses, purchases, sales, services, employment, research, and related matters in conjunction with legal counsel and appropriate University stakeholders
- Administers the University Contract Management and Contract Signature systems
- Coordinates contract intake, routing, review, signature, storage, and recordkeeping
- Verifies that contracts are routed to appropriate reviewers and authorized signatories
- Maintains accurate contract records, including executed agreements, supporting documents, renewal dates, key obligations, and agreement owners
- Reviews contract-related insurance requirements and escalates related risk issues, including indemnification concerns, renewal obligations, data/security issues, and operational responsibilities
Waivers, Releases, and Event Risk
- Oversees the campus waiver/release process in coordination with legal counsel and appropriate University stakeholders
- Creates and reviews release of liability and assumption of risk forms for events, activities, and trips
- Advises departments on event risk considerations, including when waivers, releases, COIs, or other supporting documentation may be needed
Travel Risk Support
- Gathers security information for travel petitions
- Serves as an emergency contact for trip crisis response, as assigned
- Supports risk control procedures for international travel, semester abroad, academic classes, short-term trips, and field trips
- Assists with trip registrations, traveler readiness, documentation review, and analysis of travel security conditions
Compliance Calendar and Administrative Support
- Tracks recurring risk, insurance, contract, travel, and compliance-related deadlines, renewals, reporting obligations, and administrative processes
- Supports recurring deadlines, renewals, reporting obligations, and administrative risk processes
Secondary Duties and Responsibilities
Contributes to risk and compliance education for University staff
Cross-trains in business compliance, crisis management, and business continuity
Assists with process improvements related to contract intake, routing, claims tracking, insurance documentation, and compliance calendar management
In conjunction with the Title IX Coordinator, assist with various Title IX efforts to remain compliant with federal and state legislation, regulation, and case law requiring the prompt and equitable resolution of all complaints pursuant to Title IX
Supports the development of internal procedures, checklists, templates, and guidance documents
Supports special projects related to risk operations, contracts, insurance, travel risk, and institutional risk documentation
Performs other duties as assigned in support of Business Affairs and University risk operations

Qualifications: According to Indiana Wesleyan University employment policy all employees must possess a strong Christian commitment and adhere to the standards outlined in the IWU Community Lifestyle Statement.

Education

Bachelor’s degree required in Business, Risk Management, or a related field
Master’s preferred.
Regulatory compliance, contract management, risk management, insurance, or claims-related certification preferred

Experience

Three or more (3+) years of experience in risk management, contract administration, insurance, claims, compliance operations, legal operations, higher education administration, or a related field
Two to five (2-5) years of experience with insurance programs, claims, certificates of insurance, risk transfer, or commercial liability lines
One or more (1+) years of experience reviewing, routing, or administering contracts and agreements preferred
Two to five (2-5) years in higher education, nonprofit, healthcare, or another regulated environment preferred
Experience using contract management systems, electronic signature platforms, compliance tracking tools, or similar administrative systems preferred

Required Skills

Ability to read, interpret, and communicate contract, insurance, regulatory, and operational documents
Strong organizational skills and attention to detail
Ability to manage multiple workflows, deadlines, and stakeholder requests
Critical thinking and sound judgment
Ability to identify and escalate risk issues appropriately
Strong written and verbal communication skills
Customer-oriented service approach
Ability to work collaboratively with University departments, legal counsel, insurance brokers, vendors, and external partners
Ability to maintain confidentiality and handle sensitive information with discretion
Proficiency with Microsoft Office, electronic document systems, contract management platforms, and related administrative tools

IWU Kingdom Diversity Statement

IWU, in covenant with God's reconciling work and in accordance with the Biblical principles of our historic Wesleyan tradition, commits to build a community that reflects Kingdom diversity. We will foster an intentional environment for living, teaching and learning, which exhibits honor, respect, and dignity. Acknowledging visible or invisible differences, our community authentically values each member's earthly and eternal worth. We refute ignorance and isolation and embrace deliberate and courageous engagement that exhibits Christ's commandment to love all humankind.

LIMITATIONS AND DISCLAIMER

As a religious educational institution operating under the auspices of The Wesleyan Church, Indiana Wesleyan University is permitted and reserves the right to prefer employees on the basis of religion (42 U.S.C., Sections 2000e-1 and 2000e-2).

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. Employees will be required to follow other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.

Advertised: 08 Jul 2026 US Eastern Daylight Time
Applications close: 13 Sep 2026 US Eastern Daylight Time

Apply Now

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