Top 399 Guest services Jobs in Koloa, Hi

Guest Services Manager
Marriott International, Inc —Koloa, HI
- $75,000 - $96,000 a year
- Full-time
- No experience needed
- Mid-level
- High school diploma or GED
- On-the-job training
Sous Chef
Lava Lava Beach Club -Kaua'i —Kapaa, HI
- From $67,368.50 a year
- Weekends as needed
- Microsoft Word
- Background check
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Pizza Hut Assistant General Manager - Lihue
Pizza Hut Hawaii —Lihue, HI
- From $19 an hour
- Full-time
- Background check
- Sales
- Mid-level
- AD&D insurance
- Disability insurance
Quick Apply
Director of Sales and Marketing
Hilton Garden Inn Kauai Wailua Bay —Kapaa, HI
- $120,000 - $130,000 a year
- Mid-level
- Windows
- 3 years
- Paid holidays
- Health insurance
Quick Apply
Chief Engineer
Hilton Garden Inn Kauai Wailua Bay —Kapaa, HI
- $90,000 - $100,000 a year
- Sanitation
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
Part-Time Dishwashers Wanted for Eating House 1849 by Roy Yamaguchi
RY-Hawaii Restaurants —Koloa, HI
- $18 - $20 an hour
- Part-time
- No experience needed
- High school diploma or GED
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
4d
Housekeeping Manager
The Kauai Inn —Lihue, HI
- $23 - $27 an hour
- Part-time
- Microsoft Outlook
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
3d
Senior Assistant Director of Finance and Accounting
Marriott International, Inc —Koloa, HI
- $107,000 - $138,000 a year
- Full-time
- Mid-level
- Finance
- Bachelor's degree
9d
Guest Service Representative
The Kauai Inn —Lihue, HI
- $21 - $25 an hour
- Part-time
- Bilingual
- Hotel
- In-person
- Health insurance
- Dental insurance
Quick Apply
Vehicle Care Specialist (Detailer)
Go Rentals —Lihue, HI
- $21 an hour
- Part-time
- Background check
- Hospitality
- Inventory management
- Disability insurance
- Health insurance
Quick Apply
Groundskeeper II
Marriott's Kauai Lagoons, Kalanipu'u —Lihue, HI
- $32.34 an hour
- Weekends as needed
- Background check
- Mid-level
- Driver's License
- Free parking
- Health savings account
Quick Apply
Lobby/Resort Ambassador
Westin Princeville Ocean Resort Villas —Princeville, HI
- $31.40 an hour
- Part-time
- Background check
- Driver's License
- In-person
- 401(k)
- Employee assistance program
Quick Apply
Safety & Security Officer
Marriott's Waiohai Beach Club —Koloa, HI
- $33.84 an hour
- 8 hour shift
- Background check
- Bar
- Casual dining restaurant
- Free parking
- Health savings account
Quick Apply
8d
Pool Server
Westin Princeville Ocean Resort Villas —Princeville, HI
- From $16 an hour
- Part-time
- Background check
- Serving
- In-person
- Paid training
- 401(k)
Quick Apply
Maintenance Technician
Westin Princeville Ocean Resort Villas —Princeville, HI
- $34.61 an hour
- Part-time
- Background check
- Driver's License
- In-person
- 401(k)
- Employee assistance program
Quick Apply
Busperson - Hale Hōkūala Kauaʻi, Curio Collection by Hilton
Hilton —Lihue, HI
- $21.05 an hour
- Full-time
- Sanitation
- Restaurant
- Entry level
- Paid parental leave
- Employee stock purchase plan
8d
Pantry Cook - Hale Hōkūala Kauaʻi, Curio Collection by Hilton
Hilton —Lihue, HI
- $28.00 - $30.91 an hour
- Full-time
- Hospitality
- Entry level
- Resort
- Paid parental leave
- Employee stock purchase plan
8d
Housekeeping Aide
Marriott's Kauai Lagoons Kalanipu'u —Lihue, HI
- $31.40 an hour
- Weekends as needed
- Background check
- Mid-level
- Driver's License
- Free parking
- Paid training
Quick Apply
Front Office Clerk - Part Time
Grand Hyatt Kauai —Koloa, HI
- $28.48 - $33.51 an hour
- Part-time
- Hotel
- Front desk
- Ability to stand for extended periods
- Health insurance
- Dental insurance
Greeter
Merriman's Hawaii —Koloa, HI
- $17 - $32 an hour
- Part-time
- Guest services
- Entry level
- Disability insurance
- Health insurance

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guest services jobs near koloa, hi

Guest Services Manager

Marriott International, Inc -
Koloa, HI

Apply Now

Job Details

Full-time
$75,000 - $96,000 a year

Benefits

On-the-job training

Qualifications

Negotiation

Full Job Description

Additional Information
Job Number26081724
Job CategoryRooms & Guest Services Operations
Location2440 Hoonani Rd, Koloa, Hawaii, United States, 96756
ScheduleFull Time
Located Remotely?N
Position Type Management
Pay Range: $75,000-$96,000 annually
Bonus Eligible: Y

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and builds mutual trust, respect, and cooperation among team members.

Serves as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Celebrates successes and publicly recognizes the contributions of team members.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Serves as a leader in displaying outstanding hospitality skills.

Sets a positive example for guest relations.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Observes service behaviors of employees and provides feedback to individuals.

Strives to improve service performance.

Provides immediate assistance to guests as requested.

Ensures employees understand customer service expectations and parameters.

Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process.

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

Manages payroll administration.

Conducting Human Resource Activities

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

Participates in employee progressive discipline procedures.

Uses all available on the job training tools for employees.

Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Supervises on-going training initiatives and conducts training when appropriate.

Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Analyzes information and evaluating results to choose the best solution and solve problems.

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

Maintains high visibility in public areas during peak times.

Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Apply Now

Refine Your Search

guest services jobs in koloa, hi

Guest Services Manager

Sous Chef

Pizza Hut Assistant General Manager - Lihue

Director of Sales and Marketing

Chief Engineer

Part-Time Dishwashers Wanted for Eating House 1849 by Roy Yamaguchi

Housekeeping Manager

Senior Assistant Director of Finance and Accounting

Guest Service Representative

Vehicle Care Specialist (Detailer)

Groundskeeper II

Lobby/Resort Ambassador

Safety & Security Officer

Pool Server

Maintenance Technician

Busperson - Hale Hōkūala Kauaʻi, Curio Collection by Hilton

Pantry Cook - Hale Hōkūala Kauaʻi, Curio Collection by Hilton

Housekeeping Aide

Front Office Clerk - Part Time

Greeter

I want to receive the latest job alert for guest services in koloa, hi

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