Top 493 Service manager Jobs in Ky

Service Desk Manager for a Managed Services Provider (MSP)
Mirazon —Louisville, KY
- $95,000 - $125,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Recruiting
- Paid holidays
- Disability insurance
Quick Apply
Field Services Supervisor
Commonwealth of Kentucky —Frankfort, KY
- $4,356.96 - $6,535.44 a month
- Full-time
- Management
- Mid-level
- Office
4d
Youth Service Program Supervisor
Commonwealth of Kentucky —Hopkinsville, KY
- $61,343.52 - $92,015.04 a year
- Full-time
- Mid-level
- Residential
- Bachelor's degree
3d
Service Center Manager I
Estes Express Lines —Paducah, KY
- $88,300 - $129,000 a year
- Full-time
- Pass drug screening
- Mid-level
- Microsoft Office
- Opportunities for advancement
Supervisor Service
Boyd CAT —Lexington, KY
- $102,152.82 a year
- Full-time
- Mid-level
- High school diploma or GED
Program Manager, Full Service Community Schools State Scale Up, Clay County High School
Partners for Rural Impact —Manchester, KY
- Full-time
- Hybrid work
- Background check
- High school
- 5 years
- Paid parental leave
- Disability insurance
Quick Apply
11d
Field Service Manager
Thrive —Louisville, KY
- Hybrid work
- Inventory management
- Customer service
- Mid-level
- Disability insurance
- Health insurance
Service Manager
Cintas —Louisville, KY
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
6d
Program Manager, Full Service Community Schools Lee Menifee Powell Wolfe, Wolfe County High School
Partners for Rural Impact —Campton, KY
- Full-time
- Hybrid work
- Background check
- High school
- 5 years
- Paid parental leave
- Disability insurance
Quick Apply
14d
Regional Biomedical Service Manager
ReNew Biomedical Services —Louisville, KY
- $60,000 - $85,000 a year
- Full-time
- Background check
- Up to 50% travel
- 5 years
- Health savings account
- Paid holidays
Quick Apply
7d
Pool Service Manager
Mid American Gunite Pools, Inc. —Erlanger, KY
- From $65,000 a year
- Full-time
- Background check
- Mid-level
- Driver's License
- Paid training
- Disability insurance
Quick Apply
Plumbing Service Manager
BME —Burlington, KY
- $100,000 - $120,000 a year
- Supervising experience
- Travel
- Senior level
- Health insurance
- Dental insurance
Quick Apply
11d
Residential Service Electrical
APEX Plumbing Solutions, Inc. —Danville, KY
- Overtime
- Background check
- Customer service
- Pass drug screening
- Fuel card
- Paid holidays
Quick Apply
Administrative Services Manager (Bilingual Mandarin) - 28188
Comrise —Glendale, KY
- $90,000 - $120,000 a year
- Full-time
- Background check
- 5 years
- English
- Relocation assistance
- Health insurance
Quick Apply
5d
Environmental Services Department Manager
Healthcare Services Group, Inc. —Irvine, KY
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
16h
Service Supervisor
CPM, Inc. —Louisville, KY
- $25 - $32 an hour
- Overtime
- Mid-level
- Residential
- Supervising experience
- Paid parental leave
- Paid holidays
Quick Apply
Stormwater Systems Repair Manager
AQUALIS —Lexington, KY
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Travel reimbursement
- Health insurance
Quick Apply
4d
Lead Service Technician - Automatic Pool Covers
Latham Pool Products, Inc —Louisville, KY
- $27 - $29 an hour
- Full-time
- Clean driving record
- Mid-level
- High school diploma or GED
- Health savings account
- AD&D insurance
Environmental Services Department Manager
Healthcare Services Group, Inc. —Richmond, KY
- Full-time
- Customer service
- Mid-level
- High school diploma or GED
- Employee stock purchase plan
- Paid holidays
11d
Resident Experience Manager - The Townhomes at Newtown Crossing
American Campus Communities —Lexington, KY
- Full-time
- Mid-level
- Office
- Residential
- Paid parental leave
- Health savings account
Quick Apply

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service manager jobs near ky

Service Desk Manager for a Managed Services Provider (MSP)

Mirazon -
Louisville, KY

Quick Apply

Job Details

Full-time
$95,000 - $125,000 a year

Benefits

Internet reimbursement
Paid holidays
Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Cell phone reimbursement
Vision insurance
401(k) matching
Life insurance
Referral program

Qualifications

Managing technical support teams
Managing teams in a customer support role
Team leadership
IT monitoring tools
Customer support ticket management
Leading team collaboration initiatives
Operational excellence initiatives
Process improvement planning
General management
Ticketing system technical support

Full Job Description

Mirazon is a scaling, people-centered IT company that believes exceptional client service starts with exceptional teams. We’re looking for a Service Desk Manager who thrives on developing people, improving processes, and creating a service experience that clients and employees can depend on.

This is a leadership role for an experienced service desk professional who enjoys balancing operational excellence with team development. You value accountability, coaching, and continuous improvement, and you find satisfaction in helping technical teams perform at a high level while delivering outstanding support to clients.

Mission of the Position

The Service Desk Manager is responsible for leading and optimizing Mirazon’s Service Desk operations, including both our Service Coordination (Dispatch) team and our Tier 1 and Tier 2 Helpdesk teams.

This role serves as a critical leader within our Managed Services organization, ensuring work is effectively triaged, assigned, prioritized, and resolved while fostering a culture of accountability, growth, and exceptional client service.

The ideal candidate is equally comfortable coaching team members, managing day-to-day operations, improving processes, and contributing to broader organizational initiatives. This role is designed for a leader who wants to grow alongside a scaling organization and help build the next generation of service excellence.

Key Criteria/Requirements

3–5+ years of Helpdesk or Service Desk management experience
Experience leading technical support teams in a fast-paced environment
MSP experience strongly preferred
Experience managing and developing direct reports
Familiarity with PSA/ticketing platforms such as ConnectWise, Autotask, or similar tools
General understanding of remote management and monitoring platforms
Strong organizational, communication, and leadership skills
Demonstrated ability to improve processes and drive operational consistency
Ability to balance tactical execution with strategic thinking

Key Accountabilities

Service Desk Leadership

Lead and manage the Service Coordination/Dispatch team responsible for work intake, prioritization, and resource assignment
Lead and manage Tier 1 and Tier 2 Helpdesk technicians supporting end users and client environments
Ensure tickets are handled efficiently, escalated appropriately, and resolved within established service standards
Provide leadership support during major incidents, including triage of network and server outages
Monitor team performance and service delivery metrics to drive continuous improvement

Team Development & Coaching

Conduct regular one-on-one meetings and performance coaching with direct reports
Develop and execute training plans for Service Coordinators and Helpdesk Technicians
Create growth opportunities and career development paths for team members
Foster a culture of accountability, learning, collaboration, and client service excellence
Assist with recruiting, interviewing, onboarding, and retention of team members

Process & Operational Improvement

Develop, document, and improve service desk processes, procedures, and workflows
Identify operational inefficiencies and implement practical solutions
Ensure consistent execution of service delivery standards and best practices
Partner with leadership to improve capacity planning, workload management, and resource utilization
Drive adoption of tools, automation, and process improvements that improve both client and employee experiences

Organizational Leadership

Participate in leadership discussions and contribute to organizational initiatives
Collaborate with other departments to ensure alignment across service delivery, projects, sales, and client success teams
Support the achievement of company goals through effective operational leadership
Serve as a role model for Mirazon’s Core Values and leadership expectations

Insurance Benefits

Eligibility begins the first day of full-time employment (date of hire).

Life Insurance

Short-term Disability

Long-term Disability

Cafeteria Plan – Premium, Medical, & Child Care Reimbursement

Health Insurance

Dental Plan
Vision Plan

Other Benefits

401K Matching

Referral Bonuses

Tuition Reimbursement

Performance Incentives

Time Off
– benefits accrue on a pro-rated basis each pay period over a 12-month period with the following maximums:

- Vacation Time – 10 days per calendar year

- Sick Leave – 5 days per calendar year

Paid Company Holidays (7)
Paid Floating Holidays (2)
Volunteer 1
Cell Phone & Internet Reimbursement

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Refine Your Search

service manager jobs in ky

Service Desk Manager for a Managed Services Provider (MSP)

Field Services Supervisor

Youth Service Program Supervisor

Service Center Manager I

Supervisor Service

Program Manager, Full Service Community Schools State Scale Up, Clay County High School

Field Service Manager

Service Manager

Program Manager, Full Service Community Schools Lee Menifee Powell Wolfe, Wolfe County High School

Regional Biomedical Service Manager

Pool Service Manager

Plumbing Service Manager

Residential Service Electrical

Administrative Services Manager (Bilingual Mandarin) - 28188

Environmental Services Department Manager

Service Supervisor

Stormwater Systems Repair Manager

Lead Service Technician - Automatic Pool Covers

Environmental Services Department Manager

Resident Experience Manager - The Townhomes at Newtown Crossing

I want to receive the latest job alert for service manager in ky

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