Top 12 Call center supervisor Jobs in Kyle Tx

Contact Center Manager
Teacher Retirement System of Texas —Austin, TX
- $89,286 - $111,608 a year
- Extended hours
- Spanish
- Doctoral degree
- Writing skills
6d
Outbound Sales Supervisor
Renewal by Andersen | Esler Companies —Austin, TX
- $80,000 - $130,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- US work authorization
- Paid holidays
- Dental insurance
10d
Retail Customer Care (RCC) Supervisor
Apple —Austin, TX
- Weekends as needed
- Mid-level
- Continuous improvement
- Leadership
Customer Experience Manager
Stan's Heating, Air, Plumbing & Electrical —Austin, TX
- $70,000 - $80,000 a year
- Weekends as needed
- Sales
- 5 years
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
4d
Call Center Manager Off Brodie Lane-Sunset Valley
ELITE VISON GROUP LLC —Austin, TX
- $18 - $21 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
- Paid time off
- Opportunities for advancement
Quick Apply
Team Manager Practitioner - Austin Call Center
Purple Communications Inc —Austin, TX
- Full-time
- Word processing
- Basic math
- English
Quick Apply
Supervisor, Advisor Onboarding
Kestra Financial —Austin, TX
- Full-time
- Microsoft Excel
- Salesforce
- Mid-level
- Dental insurance
- 401(k)
Quick Apply
Contact Center Operations and Transformation Manager
Deloitte —Austin, TX
- $144,000 - $241,000 a year
- Full-time
- Computer Science
- Up to 50% travel
- AWS
4d
Customer Experience & Service Transformation Advisory Manager
Accenture —Austin, TX
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Assistant Sales Manager - Kyle
StretchLab Hill Country —Kyle, TX
- $15 an hour
- Weekends as needed
- Mid-level
- Conflict management
- 1 year
Quick Apply
Project Manager Omni Channel Contact Center
Tata Consultancy Services —Austin, TX
- $82,000 - $1,150,000 a year
- Engineering
- Senior level
- Leadership
Assistant Sales Manager
StretchLab Hill Country —New Braunfels, TX
- $15 an hour
- Weekends as needed
- Mid-level
- Conflict management
- 1 year
Quick Apply

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Contact Center Manager
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Contact Center Manager

Teacher Retirement System of Texas -
Austin, TX

Apply Now

Job Details

Full-time
$89,286 - $111,608 a year
6 days ago

Qualifications

Computer operation
Staff supervision
Managing teams in a customer support role
Team leadership
Employee relationship building
Research
Video conferencing software
Desktop applications
Productivity software

Full Job Description

Contact Center Manager

Requisition ID: req1411
Employment Type: Unclassified Regular Full-Time (URF)
Division: Contact Center
Compensation: 89,286.00 - 111,608.00, Annual Salary
Job Closing: 7/14/2026 5:00pm CT
Location: TRS Headquarters Building 1
4655 Mueller Boulevard
Austin, TX, 78723
United States

WHO WE ARE:

In the Pension Services Division, we cultivate connection with our more than 2 million valued members by striving for excellence through counseling and administering benefits for retirees, active members, and employers. It is our goal to ensure our members have personalized service for pension benefits every day.

Joining our fast-paced team you’ll have the opportunity to create meaningful experiences by learning the ins and outs of our business alongside a committed and collaborative community. Through coaching and mentorship, you’ll gain the skills you need to achieve your career goals at TRS while earning member trust and making a positive impact in their lives.

Join the Teacher Retirement System of Texas (TRS) and become part of a team dedicated to supporting Texas public education employees. We are seeking a passionate and skilled contact center leader committed to leading a team of retirement counselors who provide exceptional service to our members.

Recognized as a Top Place to Work for multiple years, TRS offers a welcoming environment that fosters employee growth and development. If you are an energetic individual looking for career advancement, a comprehensive benefits package, and the opportunity to secure your retirement with a TRS pension, we invite you to join us and make a difference!

The Contact Center Manager role leads a team of 15 to 20 counselors to achieve our objectives consistently by coordinating work activities, providing oversight and direction, and monitoring the team’s performance. This role may also serve as a backup to the Contact Center Director, as necessary. This position will proactively work with the Pension Services leadership team, department staff, agency employees, TRS members and TRS executive leadership while having strong leadership skills, the ability to create a fun work environment while achieving our objectives, strong communication skills, and be able to work in a fast-paced environment that can change quickly based on business need.

WHAT YOU WILL DO:

Department Management

May serve as a backup to the Contact Center Director.
Assigns, supervises, and evaluates the work of Telephone Counselors.
Provides input on hiring, monitoring, evaluating, motivating, and rewarding staff.
Monitors team performance, providing regular feedback, coaching, and training.
Maintains accurate documentation and records of employee discussions.
Reviews and ensures accuracy of employee timesheets.
Writes and delivers annual performance reviews.
Advises on goal setting, professional development, and growth potential.
Compiles data and prepares detailed reports on contact center operations.
Monitors queues and statistics to meet performance expectations.
Recommends and executes operational improvements.
Resolves telephone inquiries, complaints, and elevated calls.
Assists in researching and implementing new technologies and industry practices.
Helps establish and maintain methods to measure and monitor department performance.

Program Administration

Coordinates with the Contact Center Director to assess and manage staff performance.
Develops and executes career paths, performance appraisals, coaching, and training for staff development.
Performs root cause analysis to identify issues and determine solutions.
Provides coaching and development based on quality assurance assessments.
Participates in the formation and delivery of department presentations.

Training and Technical Assistance

Assesses staff training needs and provides training, coaching, and technical assistance.
Collaborates with the Benefit Operation Support training team.
Serves as a subject matter expert, providing technical support and guidance.
Assists with walk-ins and office visits as needed.
Explains benefit options and presents general information on related benefit programs.
Researches and resolves escalated complaints and issues.
Leads or participates in special projects and committees.
Creates and leads educational presentations for Member Services staff.

Performs related work as assigned.

WHAT YOU WILL BRING:

Required Education

Bachelor’s degree from an accredited college or university.
High school diploma or equivalent, and additional full-time experience in a call center, contact center, banking, accounting, claims processing, benefit processing, or other customer service related experience involving interpreting, applying, and communicating complex laws, regulations, and policies may substitute for the required education on an equivalent year-for-year basis.

Required Experience

Seven (7) years of full-time directly related, progressively responsible experience in a call center, contact center, customer service representative position, other customer service-related experience involving interpreting, applying, and communicating complex laws, regulations, and policies or related experience.
Three (3) years of experience coordinating, leading, or supervising the work of others.
Experience may be concurrent.
Navigating and using computer systems and applications, such as Microsoft Office and virtual meeting software.
A master's degree or doctoral degree in a closely related field may be substituted on an equivalent year-for-year basis.

Preferred Qualifications

One (1) year of experience supervising a complex call center.
Experience implementing a quality assurance monitoring program.
Knowledge of TRS benefit programs, rules, policies, procedures, and systems.
Experience providing in-person customer service in financial services, pension benefits, or health insurance.
Experience with claims processing or benefits processing.
Bilingual in English and Spanish.

Knowledge of:

Contact center practices, systems, and equipment.
Customer service principles, practices, technology, and issues.
Quality assurance monitoring programs.
Pension benefits and TRS laws, rules, policies, and procedures.
General health insurance terminology and definitions.

Skills in:

Managing, organizing, and motivating staff.
Navigating systems and applications in a Microsoft Windows environment.
Interpreting and applying complex laws, regulations, policies, and procedures.
Planning and prioritizing work assignments to manage a high-volume workload in a fast-paced environment.
Analyzing problems and devising effective solutions.
Effective written and verbal communication.
Providing exceptional customer service.
Handling escalated issues and de-escalating calls.

Ability to:

Travel (up to 10%), primarily within the state.
Establish and maintain harmonious internal and external working relationships.
Work cohesively as part of the leadership team.
Work overtime, weekends, or extended hours as needed to manage the team workload.

Military Occupational Specialty (MOS) Codes:
Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty ( https://www.trs.texas.gov/files/trs-military-crosswalk.xlsx ) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Talent Acquisition at [email protected] with questions or for additional information.

To view all job vacancies, visit www.trs.texas.gov/careers or www.trs.csod.com/careersite.

For more information, visit www.trs.texas.gov.

Apply Now

Refine Your Search

call center supervisor jobs in kyle tx

Contact Center Manager

Outbound Sales Supervisor

Retail Customer Care (RCC) Supervisor

Customer Experience Manager

Call Center Manager Off Brodie Lane-Sunset Valley

Team Manager Practitioner - Austin Call Center

Supervisor, Advisor Onboarding

Contact Center Operations and Transformation Manager

Customer Experience & Service Transformation Advisory Manager

Assistant Sales Manager - Kyle

Project Manager Omni Channel Contact Center

Assistant Sales Manager

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