Academic Technology Support Specialist
Academic Staff
Regular
User Support Specialist III
The Academic Technology Support Specialist works with UWL faculty, staff, students, and administration by assisting, consulting, identifying, acquiring, and implementing various technology-based learning tools. Other key elements of this position include assisting faculty, staff and students with maintenance and support for classroom and media technologies, distance/online education, digital signage, and instructional applications. The Academic Technology Support Specialist works alongside other ITS staff with planning, installation, integration, and security of these technologies, keeping consistent with best practices. This position requires excellent problem-solving and communication skills, as well as proven ability using current and emerging technologies. This position will need to offer support and in-service instructional workshops and other campus activities.
This position reports to the Director of IT Client Services, working within the established goals and priorities consistent with Information Technology Services.
The review of applications starts on Friday, June 19, 2026 . Applications received on or before June 19th are prioritized and review will continue until the position(s) is/are filled. Initial interviews will be conducted virtually, with shortlisted candidates invited to campus.
UW-La Crosse does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources at 608-785-8013.
Miscellaneous duties
- Research and remain current with teaching and learning technologies including video/web conferencing technologies.
- Create, document, and resolve Help Desk tickets.
- Provide cross training and professional development to other IT staff as needed.
- Engage in ongoing professional development related to position responsibilities.
- Other duties as assigned.
Classroom technology support
- Installation, integration, and securing of presentation/collaboration technology in campus learning spaces.
- Install, configure repair, maintenance, and support campus technology classrooms. Work with other IT staff in the installation, integration, security, support and functional assurance of classroom presentation/collaboration technology. Work to ensure a consistent standard is maintained throughout the university’s centrally managed technology classrooms.
- Work with other classroom support staff providing site support for the technology podiums; responding to support and repair requests, checking functionality and security of the technology as needed and ensuring equipment is in working order. Assess any reported or discovered operational problems, take corrective service measures or refer the issue to other appropriate ITS staff.
- Maintain equipment inventory and supply records. Assist with developing, distributing, maintaining clear podium and technology room documentation.
- Provide expert consultation for technology solutions; research, test and recommend emerging and/or upgraded technology solutions.
- Replace consumable supplies in technology classrooms as needed.
- Provide research, recommendations and solutions for upgrades, budget and/or procurement.
- Assist with university’s electronics recycling program.
- Train End Users in the operation and usage of classroom technology.
- Participate and/or assist in instructional technology activities and events developed by ITS for faculty and staff.
Work with network services, vendors, installers, and campus facilities in classroom renovation regarding classroom technology needs.
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Video/Web Conferencing Support
- Support self-service for recording and streaming of UWL classes.
- Consult with UWL faculty and staff to determine needs, clarify alternatives, and make recommendations with design of web conferencing and streaming services.
- Coordination and support of remote classes (UW System Institutions)
- Coordination and support of video/web conferencing with Center for Advancing Teaching and Learning (CATL).
- Provide technical support for video/web conferencing and lecture capture solutions.
- Administration of web-conferencing solutions (e.g. Zoom)
- Support and assist with design of lecture capture solutions.
- Generate and publish knowledgebase articles and other training materials to assist with self-service support.
Information Technology Services
$56,000 / year
- Associate’s degree in a Technology related field or equivalent field related experience.
- At least 2 years of experience in information technology/educational media.
- Experience supporting classroom presentation technology and AV control systems.
- Experience with classroom technologies (e.g. Q-SYS, Extron, Crestron)
- Experience with learning technology solutions.
- Experience with Microsoft Office\Office 365 Suite applications.
- Experience with Microsoft Share Point.
- Excellent organization and problem-solving/troubleshooting skills and effective public speaking, presentation, and listening skills.
- Experience creating end user support documentation.
- Excellent oral and written communication skills.
- Excellent customer service skills.
- Excellent project management skills and a keen attention to detail.
- Ability to work independently, manage competing priorities and meet deadlines.
- Ability to interact effectively and collaboratively with coworkers, vendors and constituents.
- Experience working with Windows and Macintosh computer systems.
- Proficiency in analyzing data and developing logical solutions.
- Bachelor’s degree in technology related field of study.
- 4 years’ experience in Information technology/educational media.
- Experience with classroom technologies.
- Experience with streaming video and digital video editing.
Required application documents
Cover letter (that addresses the required and preferred qualifications)
Resume
Andy Jandt [email protected]
Application deadlines
TO ENSURE CONSIDERATION: Priority consideration is given to those candidates who apply by the listed ‘First Review Date’. Applications received after that date may be considered at the discretion of the search committee. Application materials will be evaluated, and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete and/or late application materials may not receive consideration. If you have questions regarding this recruitment, or if you are not able to complete the application online due to a disability or system problem, please contact the Office of Human Resources.
Confidentiality of Applicant Materials
UWL is a state agency and subject to Wisconsin’s Open Records Law. UWL will not, however, reveal the identities of applicants who request confidentiality in writing except as may be required by Wisconsin’s Open Records law. In certain circumstances, the identities of “final candidates” and/or the identity of the appointed applicant must be revealed upon request.
CBC & Reference Check Policy
All candidates for employment are subject to a pre-employment screening which includes a criminal background check, work authorization, and verification of education. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
Annual Security and Fire Safety Report (Clery Act)
For the UWL Annual Security and Fire Safety Reports (i.e., Clery Report), which includes statistics about reported crimes and information about campus security policies, see http://www.uwlax.edu/student-life/student-resources/annual-security-report/ or contact the University Police Department at 608.785.9000.
INFORMATION ABOUT YOUR BENEFITS
Your benefits add an additional 40%+ to the overall financial package from the university.
Highlights include:
Paid holidays and paid sick days.
After 5 years of employment, you become vested in our retirement system which ensures income post-career.
Benefit eligibility is determined at the point of hire. This information is provided for illustrative purposes only. Benefits are also pro-rated based on the appointment percentage.
UW is an Equal Opportunity Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.
