Job Summary
The Housing Renovation Administrator provides home rehabilitation services to eligible clients by determining program and property eligibility, managing rehabilitation projects, and ensuring compliance with local, state, and federal requirements. Responsibilities include client intake and eligibility determination, contractor and bid management, quality assurance, and payment processing. Communicates effectively with clients, contractors, funders, and internal staff, providing mediation when needed and ensuring accurate documentation and timely reimbursement.
Key Responsibilities
All Couleecap employees are required to support and uphold Couleecap’s mission to fight poverty and create opportunities for economic and social mobility so that all people succeed in thriving communities as well as have the ability to understand, appreciate, and interact with people from all cultures or belief systems.
Eligibility & Intake
· Assist clients with the rehabilitation program application process, including:
- Requesting and reviewing required documentation
- Household and income eligibility determination
- Property eligibility verification
- Completion of required historical and environmental reviews
· Perform income calculations and finalize client eligibility determinations.
Property Inspections & Project Development
· Inspect properties to determine eligibility in accordance with local, state, and federal program requirements.
· Develop detailed scopes of work for rehabilitation projects.
· Conduct competitive bidding and contractor selection in compliance with program guidelines.
Project Management & Quality Assurance
· Manage rehabilitation projects to ensure timely completion and adherence to approved budgets.
· Conduct Housing Quality Standards (HQS) and/or National Standards for the Physical Inspection of Real Estate (NSPIRE) inspections.
· Enforce contractor agreements and ensure quality workmanship and completed outcomes.
· Process contractor payments and ensure required documentation is complete and accurate.
Client, Contractor & Funder Coordination
· Maintain regular communication with clients, contractors, and funders to support successful project completion.
· Provide conflict resolution and mediation between homeowners and contractors when issues arise.
· Thoroughly document all client contacts, communication, and mediation efforts in the Client Management System.
Counseling, Referrals & Community Resources
· Develop and maintain community contacts and referral resources to support client needs.
· Refer clients to other agencies or services when appropriate.
Continuous Improvement & Collaboration
· Adapt to program or regulatory changes as needed.
· Recommend improvements to systems, processes, and forms to increase efficiency and client satisfaction.
· Collaborate with the finance team on rehabilitation loan repayment tracking and follow‑up on late payments.
Documentation & Compliance
· Complete all required reports, contracts, purchase orders, loan documents, and client mortgage documentation.
· Maintain accurate client files in compliance with U.S. Department of Housing and Urban Development and funder requirements.
· Submit required documentation to ensure timely reimbursement and payment to the agency.
Skills and Qualifications
To perform this job successfully, an individual must be able to perform each essential duty key responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience Minimum Qualifications
· Bachelor’s degree from an accredited college or university or one to two years of related experience or an equivalent combination of education and experience.
· Construction or real estate knowledge preferred.Bachelor’s degree or two to four years’ experience in housing programs, community development, case management, construction/rehabilitation, or a related field, or a combination of education and experience,
· Knowledge of or ability to learn HUD regulations, housing inspection standards, and program compliance requirements.
· Strong organizational, project management, and documentation skills with attention to detail.
· Effective communication, conflict resolution, and interpersonal skills, with the ability to work with diverse populations.
· Proficiency in Microsoft Office and client management or data tracking systems.
Preferred Qualifications
· Experience working with low-income populations or underserved communities.
· Familiarity with housing rehabilitation programs, contractor coordination, and bidding processes.
· Lived experience with poverty, housing instability, or navigating public assistance systems, and the ability to apply that perspective to support clients with empathy, trust-building, and a client-centered approach.
Certificates, Licenses & Registrations
· Must hold a valid driver’s license and maintain vehicle insurance.
· HSQ and/or NSPIRE Inspection Certificate must be obtained within six months of hire.
Pay: $27.07 - $28.16 per hour
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Work Location: Hybrid remote in La Crosse, WI 54601
