Top 11 Helpdesk support Jobs in La Crosse, Wi

Tier 1 Technical Support Representative (REMOTE WISCONSIN)
Aureon —La Crosse, WI
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
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End User Computing Engineer | Regional Desktop Team
Gundersen Health System —Onalaska, WI
- From $27.27 an hour
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Driver's License
- Wellness program
- Health savings account
3d
Level 1 Help Desk/Hardware Technician
Dahl Automotive —La Crosse, WI
- Clean driving record
- Mid-level
- Driver's License
- Disability insurance
- Health insurance
Quick Apply
4d
INFORMATION TECHNOLOGY MANAGER
La Crosse County —La Crosse, WI
- $99,400 - $132,200 a year
- Full-time
- Computer science
- Computer Science
- System design
- Paid holidays
- Health insurance
Quick Apply
Network Engineer
Adoni Networks —La Crosse, WI
- $30,000 - $50,000 a year
- Computer science
- Azure
- Computer Science
- Opportunities for advancement
- Flexible schedule
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IT SECURITY ANALYST
La Crosse County —La Crosse, WI
- $76,700 - $102,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid holidays
- Health insurance
Quick Apply

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End User Computing Engineer | Regional Desktop Team
Gundersen Health System —Onalaska, WI
Conduct device analysis, configuration, implementation, upgrades, troubleshooting, and installation of end user devices and software systems.
From $27.27 an hour
3d

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Service Desk Technician
Community Choice Financial Family of Brands —Dublin, OH
Experience performing basic network troubleshooting in an enterprise. Plans include dental, vision, short-term and long-term disability plans, supplemental life…
11d
IT Support Engineer I
M/I Homes —Columbus, OH
Bachelor’s Degree in Computer Science or other related field and 1-3 years of experience in a help desk environment.
Quick Apply

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Tier 1 Technical Support Representative (REMOTE WISCONSIN)

Aureon -
La Crosse, WI

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Job Details

Benefits

Health insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Mobile device support
Customer relationship building
Basic math
Employee relationship building
High school diploma or GED
Desktop applications
Customer support
Stakeholder relationship building
Mobile devices

Full Job Description

Job Responsibilities:

Inbound Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved - is logged in the appropriate ticketing system.
E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
Assist and educate customers with inquiries related to both software and hardware, account management, installation, and best practices
Focus on quality and customer satisfaction
Clear and thorough documentation of customer interactions required
Support inquiries include questions related to – Hardware, Software, Wireless communications, OTAP (Over-the-Air-Programming), Account management (billing), Upgrades, Online orders and Industry events
Willing to fiercely advocate on behalf of and represent the Voice of the Customer
Research and prepare detailed escalations to second level support
Review, manage and follow up on open issues as needed
Project work that includes long and short-term initiatives

What can Aureon offer you?

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Shift differential pay applied to evening and weekend shifts
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

High school or equivalent

Required Skills:

Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Excellent written and oral communication skills, including strong listening skills
Intermediate to advanced computer skills with emphasis on Internet knowledge
1-2 years experience troubleshooting hardware and/or software, either remotely or onsite
Experience working in a customer Support Center
Experience working with Mobile Communications
Experience working with Transportation
Accounting or accounts receivable experience is a huge plus
Must exhibit dependability, adaptability and flexibility
Ability to diagnose and troubleshoot issues
Basic math skills
Creative thinking and reasoning ability

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

Primarily indoor work primarily in office environment
Frequent utilization of manual dexterity and visualizing of computer screen
No unusual physical requirements

Remote, Technical Support Representative, Contact Center, TSR, Technical Customer Support Representative, Inbound, Help Desk

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

helpdesk support jobs in la crosse, wi

Tier 1 Technical Support Representative (REMOTE WISCONSIN)

End User Computing Engineer | Regional Desktop Team

Level 1 Help Desk/Hardware Technician

INFORMATION TECHNOLOGY MANAGER

Network Engineer

IT SECURITY ANALYST

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