Top 21944 Product support Jobs in La Habra Ca

Product Enablement & Support Specialist
Journal Technologies —Los Angeles, CA
- $95,000 - $110,000 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Quick Apply
15h
Teacher I/II - Ontario Early Learning Center
MEXICAN AMERICAN OPPORTUNITY FOUNDATION —Ontario, CA
- $24.59 - $28.59 an hour
- Full-time
- Classroom
- Driver's License
- Preschool
- Paid jury duty
- Paid holidays
PACE Clinical Consultant Pharmacist (Korean/English fluent) - Los Angeles, CA
Grane Rx —Los Angeles, CA
- Full-time
- Customer service
- Computer literacy
- Bachelor of Science
ACCOUNT EXEC, SMB D2D SALES
Frontier Communications —Pomona, CA
- $50,000 a year
- Driver's License
- Bachelor's degree
- Driving
- Paid parental leave
- Paid holidays
Quick Apply
Massage Therapist
Elements Massage —Costa Mesa, CA
- From $60 an hour
- Part-time
- Mid-level
- In-person
- Communication skills
- Paid training
- Health insurance
12d
Cyber Zscaler Network Security Engineer / Senior Consultant, Strategy, Growth, and Transformation
Deloitte —Los Angeles, CA
- $105,400 - $207,800 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
Cyber Zscaler Network Security Engineer / Senior Consultant, Strategy, Growth, and Transformation
Deloitte —Costa Mesa, CA
- $105,400 - $207,800 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
CMM Operator/Programmer
Creative Pathways —Torrance, CA
- $28 - $38 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Metrology Technician
All American Racers —Santa Ana, CA
- $31.25 - $43.27 an hour
- Weekends as needed
- Mid-level
- Office
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Pre-Sales Technician
TTM Technologies —Santa Ana, CA
- $49,673 - $78,516 a year
- Full-time
- 5 years
- Senior level
- Communication skills
- Health savings account
- Paid holidays
Registered Dietitian
Healthcare Services Group, Inc. —Montebello, CA
- $35 - $45 an hour
- Part-time
- Mid-level
- Driver's License
- Travel
- Employee stock purchase plan
- Paid holidays
12d
Senior CNC Lathe Machinist
LISI Aerospace —Garden Grove, CA
- $30.11 - $37.09 an hour
- Full-time
- Background check
- Ability to walk for extended periods
- 5 years
- Health savings account
- Health insurance
Quick Apply
ACCOUNT EXEC, SMB D2D SALES
Frontier Communications —Long Beach, CA
- $50,000 a year
- Driver's License
- Bachelor's degree
- Driving
- Paid parental leave
- Paid holidays
Quick Apply
Assistant Manager
SATELLITE MANAGEMENT CO —Fullerton, CA
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Windows
- Health savings account
- AD&D insurance
Junior Associate Attorney
Steele LLP —Irvine, CA
- From $85,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Sales Associate - Fine Jewelry
Robbins Brothers —Fullerton, CA
- $49,900 - $90,000 a year
- Full-time
- Merchandising
- Quality control
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Tool and Die Maker - II
Astech Engineered Products, Inc. —Santa Ana, CA
- $35 - $44 an hour
- Full-time
- English
- Forklift
- High school diploma or GED
Quick Apply
12d
Sewing Quality Inspector
Pacific Athletic Wear —Garden Grove, CA
- $25 - $30 an hour
- Full-time
- Spanish
- 5 years
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
10d
Digital Artist
Leftbank Art —La Mirada, CA
- $20 - $25 an hour
- Full-time
- Hospitality
- Research
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Technical Advisor - Plastics Extrusion - 2nd shift
Lubrizol —Corona, CA
- $106,000 - $129,000 a year
- Full-time
- Microsoft Office
- 8 years
- High school diploma or GED
- Health savings account
- Paid holidays

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product support jobs near la habra ca

Product Enablement & Support Specialist

Journal Technologies -
Los Angeles, CA

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Job Details

Full-time
$95,000 - $110,000 a year
15 hours ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance
Opportunities for advancement
Flexible schedule

Qualifications

Software issue identification
Knowledge management
Stakeholder engagement
Defect resolution root cause analysis
SQL databases
RESTful API
XML
Incident management software
SQL
Collaboration with product development teams
Bachelor's degree
Customer support ticket management
Data interpretation
Problem management
JSON
Defect tracking tools
Log analysis
Debugging
Cross-functional communication
Ticketing system technical support
Failure analysis

Full Job Description

At Journal Technologies, we believe our technology can be a force for good in the world ensuring the proper and efficient functioning of some of the most foundational aspects of society - the courts and justice system.

We create and implement enterprise software that supports the administration of justice, currently in the United States, Canada, and Australia. While our eSeries product suite enables governments and their employees to deliver continued foundational court processes, our R&D focuses on leveraging emerging possibilities with technology to improve access and efficiency.

Headquartered in Los Angeles, Journal Technologies is a long-time, wholly-owned subsidiary of Daily Journal Corporation (NASDAQ: DJCO). We also have a major office in Logan, Utah, a team in Melbourne, Australia, an office in Victoria, Canada and a growing number of remote staff across North America.

Under our next generation of leadership, we're implementing a new vision for the company that prioritizes building an extraordinary workplace with empowered people at the heart of our business. Great people want to collaborate with great people, and we are actively looking for smart, motivated people who care deeply about the work they do.

Product Enablement & Support Specialist

We are seeking a motivated and detail-oriented Product Enablement and Support Specialist to join our team. This is a hybrid role that combines software support engineering, product expertise, and platform enablement. In this position, you will serve as a support layer for our platform, focused on accelerating issue resolution, empowering internal teams, and enhancing the implementation partner experience. The role requires strong technical skills, a support-oriented mindset, and a proactive approach to building scalable knowledge and training resources.

Responsibilities:

Product Training & Enablement:
Work with the Documentation team to develop and deliver training sessions, webinars, and documentation for Professional Services, Sales teams, and internal stakeholders.
Create user guides, FAQs, video tutorials, and other educational materials.
Ensure onboarding programs are in place to help internal teams and employees adopt new platform features.

Internal Technical Support & Escalation:

Serve as the front-line technical contact for escalated product issues from Professional Services, Sales Engineering, Customer Support teams, and, in some cases, end customers.
Reproduce, triage, and debug complex platform-level issues using logs, code inspection, configuration analysis, and database queries.
Partner with Platform and Product Engineering teams to identify root causes, validate fixes, and track escalation SLAs.
Track and analyze support tickets to identify recurring issues and opportunities for product improvement.

Product Knowledge & Communication:

Serve as a product expert by staying up to date on new features, updates, and best practices.
Capture recurring issues and inefficiencies to recommend feature improvements and documentation enhancements.
Assist Product Management in validating documentation, prototypes, and release readiness from an implementation partner perspective.

Process & Documentation Improvement:

Ensure detailed issue resolution notes and root causes are documented in internal systems to build long-term institutional knowledge.
Maintain version-specific guidance for platform tools and configurations, particularly regarding backward compatibility.
Help enforce knowledge management standards within the support ecosystem.
Assist in developing self-service solutions to reduce the volume of support inquiries.

Requirements:

Bachelor’s degree in Computer Science, Software Engineering, or a related technical field.
3+ years of experience in technical support engineering, QA automation, system implementation, or platform training.
Familiarity with REST APIs, XML/JSON, basic SQL, and platform configuration practices.
Experience with support systems (e.g., Jira Service Management), documentation tools, and knowledge base platforms.
Comfortable reading code (Java preferred), inspecting logs, and performing root cause analysis on software issues.
Strong understanding of product life cycles and go-to-market strategies.
Excellent written and verbal communication and presentation skills.
Experience working cross-functionally with Product, Sales, Marketing, and Customer Success teams.
Experience troubleshooting software or other technical products.
Analytical mindset with the ability to assess metrics and derive actionable insights.
Highly organized, with a proactive approach to problem-solving and stakeholder management.
Ability to manage multiple tasks and deadlines efficiently.
Ability to implement and adhere to Knowledge Management standards and methodologies.
Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset.

Preferred Skills:

Familiarity with access control frameworks and data protection best practices in justice or government-sector software environments.
Prior experience supporting configurable platforms (e.g., Salesforce, ServiceNow, or other low-code platforms).
Exposure to professional services delivery models and/or experience working directly with implementation partners.
Experience working in environments that manage regulated data and sensitive user access, such as court systems or government agencies.
Ability to clearly communicate technical concepts and details to non-technical audiences.

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned.

At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position.

Why Journal Technologies?

Visit www.journaltech.com/careers for more information, but highlights include:

Competitive compensation * The salary range posted for this position reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.
Quality medical, dental and vision coverage.
Competitive paid time off as well as paid holiday time.
401(k) retirement (US) and GRRSP (CDN) programs.
Annual professional development funds - $1,500 USD annual per employee.
Book subscriptions with an extensive library in each office for personal and professional growth.
Flexible working hours which you can coordinate with your supervisor.
Ability for employees to work from a remote location (e.g., home) or office.
Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.
Travel opportunities between Journal Technology offices and with clients.

We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.

The pay range for this role is:
95,000 - 110,000 USD per year(US)

Quick Apply

Refine Your Search

product support jobs in la habra ca

Product Enablement & Support Specialist

Teacher I/II - Ontario Early Learning Center

PACE Clinical Consultant Pharmacist (Korean/English fluent) - Los Angeles, CA

ACCOUNT EXEC, SMB D2D SALES

Massage Therapist

Cyber Zscaler Network Security Engineer / Senior Consultant, Strategy, Growth, and Transformation

Cyber Zscaler Network Security Engineer / Senior Consultant, Strategy, Growth, and Transformation

CMM Operator/Programmer

Metrology Technician

Pre-Sales Technician

Registered Dietitian

Senior CNC Lathe Machinist

ACCOUNT EXEC, SMB D2D SALES

Assistant Manager

Junior Associate Attorney

Sales Associate - Fine Jewelry

Tool and Die Maker - II

Sewing Quality Inspector

Digital Artist

Technical Advisor - Plastics Extrusion - 2nd shift

I want to receive the latest job alert for product support in la habra ca

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