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Patient Transport Call Center Associate

UC San Diego Health -
San Diego, CA

Apply Now

Job Details

$25.46 - $36.08 an hour
11 days ago

Qualifications

Writing skills
Windows
Administrative experience
Dispatching
Desktop applications
Multi-line phone systems
Productivity software
Phone call management

Full Job Description

Hillcrest
200 West Arbor Drive, San Diego, CA 92103, United States

Payroll Title:

BLANK AST 2

Department:

Patient Ambassadors

Hiring Pay Scale

$25.46 - $36.08 / Hour

Worksite:

Hillcrest

Appointment Type:

Career

Appointment Percent:

80%

Union:

CX Contract

Total Openings:

Work Schedule:

8-Hour Rotating Shifts, Sunday-Saturday

#140733 Patient Transport Call Center Associate

Filing Deadline: Mon 8/17/2026

UC San Diego values and welcomes people from all backgrounds. If you are interested in being part of our team, possess the needed licensure and certifications, and feel that you have most of the qualifications and/or transferable skills for a job opening, we strongly encourage you to apply.

UCSD Layoff from Career Appointment: Apply by 08/05/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

DESCRIPTION

The Call Center Associate serves as the primary point of contact between hospital units and the Transport and Lift teams, ensuring seamless coordination of patient movement services. This role is responsible for receiving, adding, editing, and canceling job requests while prioritizing and dispatching tasks based on urgency and operational needs.

Key responsibilities include coordinating transport requests with critical care and non-critical transport teams, streamlining workflows to improve efficiency, and dispatching lift team assignments. The associate also manages break scheduling and maintains accurate break logs for both Transport and Lift staff.

This position requires strong judgment and situational awareness to assess requests, escalate and prioritize urgent needs, and manually adjust job queues when necessary to ensure timely and effective service delivery across all departments.

MINIMUM QUALIFICATIONS

Minimum two (2) years previous administrative support experience, preferably in a healthcare setting.
Previous experience in a call center or similar role where dispatching was part of the job duties.
Experience managing multi-line phones.
Proficient with Microsoft Windows and Office applications.
Have excellent communication skills with the ability to communicate clearly both verbally and in writing.
Possess the personal characteristics of professionalism, credibility, commitment to high standards, innovation, discriminating judgment and accountability.

PREFERRED QUALIFICATIONS

Administrative support experience in a healthcare setting.
Medical terminology training and/or certificate.
Experience with EPIC.

SPECIAL CONDITIONS

Must be able to work various hours and locations based on business needs.
Employment is subject to a criminal background check and pre-employment physical.

Pay Transparency Act

Annual Full Pay Range: $53,160 - $75,335 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $25.46 - $36.08

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

If applicable, life-support certifications (BLS, NRP, ACLS, etc.) must include hands-on practice and in-person skills assessment; online-only certification is not acceptable.

UC San Diego Health is the only academic health system in the San Diego region, providing leading-edge care in patient care, biomedical research, education, and community service. Our facilities include two university hospitals, a National Cancer Institute-designated Comprehensive Cancer Center, Shiley Eye Institute, Sulpizio Cardiovascular Center, the only Burn Center in the county, and dozens of outpatient clinics. We invite you to join our team!

Applications/Resumes are accepted for current job openings only. For full consideration on any job, applications must be received prior to the initial closing date. If a job has an extended deadline, applications/resumes will be considered during the extension period; however, a job may be filled before the extended date is reached.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.

UC San Diego Health maintains a marijuana and drug free environment. Employees may be subject to drug screening.

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts an offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; or have filed an appeal of a finding of substantiated misconduct with a previous employer.

a. "Misconduct" means any violation of the policies governing employee conduct at the applicant’s previous place of employment, including, but not limited to, violations of policies prohibiting sexual harassment, sexual assault, or other forms of harassment, or discrimination, as defined by the employer. For reference, below are UC’s policies addressing some forms of misconduct:

UC Sexual Violence and Sexual Harassment Policy
UC Anti-Discrimination Policy
Abusive Conduct in the Workplace

Job Details

Date Posted

07/31/2026

Apply Now

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#140733 Patient Transport Call Center Associate

DESCRIPTION

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

SPECIAL CONDITIONS

Job Details

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