The Senior Director, Chief Risk & Compliance Officer (CRCO), is responsible for leading and overseeing Midland Credit Management’s regulatory compliance and risk management programs. This executive role ensures compliance with applicable consumer protection laws governing the company’s core business, as well as emerging regulatory requirements associated with expansion into new or adjacent lines of business.
The CRCO designs, implements, and continuously evolves the company’s Compliance Management System (CMS) and Enterprise Risk Management (ERM) framework, including risk assessments, reporting, education, and governance. This position works closely with Enterprise Risk Management, the Board of Directors, executive leadership, regulators, and business partners to ensure the organization proactively identifies, manages, and mitigates risk while maintaining compliance with state and federal regulations.
Acting as both architect and steward, the CRCO provides strategic leadership and day-to-day oversight of risk and compliance programs, ensuring they scale effectively with business growth and regulatory complexity. In execution, this person will need to be able to respond to changing regulations, market conditions, and emerging risks.
Direct reports: The CRCO manages a global team of 20+ Risk and Compliance professionals (US, Costa Rica, India)
PRINCIPAL RESPONSIBILITIES
Compliance Management System -
Develop and manage the Midland Credit Management Compliance Management System (CMS) program to ensure effective governance, monitoring and continuous improvement of compliance activities.
(1) Design and oversee CMS governance including through Board and Compliance Committee engagement
(2) Establish and maintain company-wide standards, policies, and procedures
(3) Develop appropriate training, education, and awareness programs
(4) Oversee design and maintenance of compliance testing program including partnering with the business on remediation and report results to senior management and the Board of Directors
(5) Establish and maintain protocols for monitoring and reviewing complaints and disputes to improve consumer experience and business process.
(6) Maintain Chief Compliance Officer certification and debt buyer certification with Receivables Management Association International (RMAi) and oversee the company’s compliance with RMAi certification standards.
Risk Management Program -
Develop and maintain enterprise-wide risk management program aligned with Encore Capital Group and its subsidiaries.
(1) Develop comprehensive risk registers and risk assessments in partnership with all business and functional areas
(2) Advise business and functional leadership on how to consider and manage risk while planning business strategy and operations
(3) Design senior-level and MCM and Encore Board-level risk reporting
(4) Design necessary risk related training and guidance to relevant employees
(5) Owns MCM’s risk governance review and approval process for all company AI initiatives and participates in the overall company AI Center of Excellence
Business Advisory– Serve as a strategic partner with business and support functions to identify and control risks including legal and regulatory associated with business strategy, projects, and operations. Advise business on design and establishment of First Line of Defense program to ensure business and functional areas are establishing appropriate oversight of operations and activities including monitoring and reporting to senior management
Regulatory and Issuer Exam Management –
Coordinate examination of compliance programs with external authorities (e.g. CFPB, State and Federal agencies). Maintain relationships with key regulators. In doing this, this person will need to have strong skills to guide and influence the organization's risk culture and practices.
Compliance Issue and Risk Incident Management -
Develop enterprise-wide compliance issue and risk incident tracking and aggregation processes. Advise business on management and remediation of compliance issues and risk incidents. Track issues and perform related reporting including appropriate senior-level escalation
Regulatory and Legislative Implementation–
Leverage corporate resources within the Legal and Corporate Government Affairs team to monitor regulatory change. Participate in review of proposed legislation and Encore's response. Partner with businesses to drive implementation of new or changed laws and regulations. In doing this the person needs the ability to exude confidence, strength, and knowledge of both internal and external stakeholders.
Perform other duties, as assigned. Management of direct reports (reporting to the role)
TRAVEL REQUIREMENTS:
Domestic Travel: 10% International Travel: 5%
MINIMUM REQUIREMENTS
EDUCATION: Bachelor's FIELD OF STUDY: Business, Law, or Finance
EXPERIENCE: 10+ years of experience developing compliance programs and frameworks in multiple areas including FDCPA, FCRA, SCRA, GLB, ECOA, EFTA and Data Security and Privacy, particularly as applied to debt servicing and collections. Subject matter expertise in all areas of collections, lending and consumer protection laws and regulations.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
PREFERRED QUALIFICATIONS
EDUCATION: Master's or Advanced
CERTIFICATION(S): CRCM (Certified Regulatory Compliance Manager), RMAi (Receivables Management Association International), and CCO ( Chief Compliance Officer ) certification.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
#LI-MCM
Starting Compensation
Annual Salary: $201,400.00 - $261,600.00 (Amount based on office location, relevant experience, skills, and competencies)
If you are wondering why you should work for us, here is something to help you decide:
Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.
Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.
Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.
Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.
Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.
Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.
Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.
New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.
Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.
Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.
Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU. We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.
About Us
Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [email protected].
