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Medical Support Assistant

Cetechs -
La Junta, CO

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Computer operation
Customer communication
Microsoft Excel
Microsoft Outlook
Computer literacy
English
High school diploma or GED
Typing
Clinical confidentiality policies
Medical terminology

Full Job Description

Medical Support Assistant (MSA)

Company: Cetechs, a Service-Disabled Veteran-Owned Small Business (SDVOSB)
Position: Medical Support Assistant (MSA)
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM-4:30 PM MST
Location: Aurora, Glendale, Colorado Springs, Pueblo, Golden, Castle Rock, La Junta, Lamar and other Eastern Colorado VA locations
Work Setting: Onsite

About Cetechs

Cetechs is a Service-Disabled Veteran-Owned Small Business dedicated to providing exceptional healthcare staffing services to federal agencies nationwide. We are currently seeking professional, customer-focused Medical Support Assistants to support the Department of Veterans Affairs (VA) Eastern Colorado Health Care System (ECHCS). This position offers the opportunity to make a meaningful impact by helping Veterans access quality healthcare services.

Position Summary

The Medical Support Assistant (MSA) serves as the first point of contact for Veterans and plays an essential role in coordinating patient care. Responsibilities include scheduling appointments, managing patient communications, maintaining electronic medical records, supporting Community Care referrals, and ensuring Veterans receive timely, professional service.

Successful candidates are organized, detail-oriented, compassionate, and thrive in a fast-paced healthcare environment.

Essential Duties & Responsibilities

Schedule, cancel, and reschedule patient appointments in accordance with VA scheduling guidelines.
Greet and check in Veterans while providing outstanding customer service.
Answer and route incoming telephone calls professionally and courteously.
Coordinate Community Care referrals and authorizations.
Process consults utilizing HealthShare Referral Manager (HSRM), Provider Profile Management System (PPMS), CPRS, and VistA.
Update patient demographic, insurance, and emergency contact information.
Enter and maintain accurate patient records within VA electronic health record systems.
Monitor appointment recalls, reminders, cancellations, and no-show reports.
Receive and process medical records into the VA electronic record.
Collaborate with providers, nurses, and clinic staff to coordinate patient care.
Utilize Microsoft Office applications including Outlook, Word, Excel, and Teams daily.
Protect patient confidentiality and comply with HIPAA and VA privacy regulations.
Complete additional administrative and scheduling duties as assigned.

Minimum Qualifications

U.S. Citizen.
High School Diploma or GED.
Minimum six (6) months of customer service experience.
Basic knowledge of medical terminology.
Typing speed of at least 50 words per minute.
Basic computer proficiency.
Strong verbal and written English communication skills.
Ability to work independently and as part of a team.
Excellent organizational and multitasking abilities.

Preferred Qualifications

Experience in any of the following is highly preferred:

Medical Support Assistant
Medical Receptionist
Patient Access Representative
Medical Scheduler
Referral Coordinator
Medical Office Assistant
Healthcare Customer Service
VA healthcare environment
Electronic Medical Records (EMR/EHR)
CPRS
VistA
HSRM
PPMS

Required Skills

Excellent customer service
Professional telephone etiquette
Strong attention to detail
Ability to prioritize multiple tasks
Problem-solving skills
Strong interpersonal communication
Microsoft Office proficiency
Ability to maintain confidentiality
Ability to work independently

Security & Background Requirements

Selected candidates must successfully complete:

VA background investigation (NACI)
Fingerprinting
Personal Identity Verification (PIV) credentialing
VA security clearance process
All required onboarding requirements before beginning work.

Physical Requirements

Ability to sit for extended periods.
Frequent computer and telephone use.
Ability to communicate effectively with patients and healthcare staff.
Ability to perform the essential duties of the position without restrictions.

Benefits

Cetechs offers a competitive benefits package that may include:

Competitive pay
Medical, Dental, and Vision Insurance
Paid Time Off (PTO)
Paid Federal Holidays
401(k) (if eligible)
Employee Assistance Program
Professional growth opportunities

Equal Opportunity Employer

Cetechs is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, sex, age, disability, veteran status, or any other protected characteristic.

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Refine Your Search

service coordinator jobs in la junta, co

Medical Support Assistant

Treatment Coordinator

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Physical Therapist - Outpatient Neuro | Relocation to Washington State!

Service Coordinator Clinician - Cass County, Indiana

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I want to receive the latest job alert for service coordinator in la junta, co

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Medical Support Assistant (MSA)

About Cetechs

Position Summary

Essential Duties & Responsibilities

Minimum Qualifications

Preferred Qualifications

Required Skills

Security & Background Requirements

Physical Requirements

Benefits

Equal Opportunity Employer

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