Top 3565 Customer service team lead Jobs in La Mirada, Ca

Customer Service QA Lead
REVOLVE —Cerritos, CA
- $28 - $30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Mid-level
Quick Apply
Lead Airport Agent - Customer Service
Envoy Air Inc. —Los Angeles, CA
- $32.65 an hour
- Weekends as needed
- Microsoft Word
- 18 years or older
- Computer literacy
- Life insurance
Supervisor Customer Service - ONT
Southwest Airlines —Ontario, CA
- $36.00 - $37.50 an hour
- Weekends as needed
- 18 years or older
- Word processing
- English
- Profit sharing
- Health insurance
3d
Customer Service Lead
Brio Water Technology, Inc. —City of Industry, CA
- $30 - $35 an hour
- Full-time
- Microsoft Outlook
- Inventory management
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Direct Support Team Lead
ResCare Community Living —West Covina, CA
- $33.80 an hour
- Full-time
- CPR Certification
- Mid-level
- Residential
- Paid holidays
- Paid time off
Customer Service Lead
LT FOODS AMERICAS INC —Cypress, CA
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Cashier and Customer Service
Portos Bakery —Buena Park, CA
- From $19 an hour
- Part-time
- Sales
- Bakery
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
Customer Service Representative
Veritiv —Fullerton, CA
- $56,300 - $92,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- 1 year
- Health savings account
- AD&D insurance
Customer Service Rep / Call Center / Client Support
ADP —La Palma, CA
- $17.02 - $30.14 an hour
- Overtime
- Hybrid work
- Spanish
- Military
- Writing skills
- Wellness program
- Disability insurance
$25 per hour Customer Service Team Member
Dulcet Tile —Placentia, CA
- From $25 an hour
- 8 hour shift
- Mid-level
- Office
- Bachelor's degree
- Health insurance
- 401(k)
Quick Apply
2d
Customer Relations Specialist
OCTA —Orange, CA
- $31.39 - $43.18 an hour
- Full-time
- Spanish
- Mid-level
- 3 years
Hybrid Customer Service Supervisor, CMS
Carrington Mortgage Holdings —Orange, CA
- $70,500 - $80,500 a year
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- 3 years
- Health insurance
- Tuition reimbursement
Bicycle Technical Support Representative I
Shimano North America Holding —Irvine, CA
- $22 - $23 an hour
- Full-time
- Spanish
- Writing skills
- Mid-level
- Wellness program
- Health insurance
Quick Apply
Treasury Management Support Team Lead
MidFirst Bank —Los Angeles, CA
- $70,000 - $105,000 a year
- Hybrid work
- Word processing
- Mid-level
- Office
- Paid holidays
- Health insurance
Fabrication Shop Supervisor (Second Shift)
Mission Steel Fabrication —Montclair, CA
- $27 - $35 an hour
- 8 hour shift
- 5 years
- Assembly
- US work authorization
- Health insurance
- Dental insurance
Quick Apply
12d
Veterinary Technician - Chemotherapy Team Lead
Veterinary Cancer Group OC —Tustin, CA
- From $26 an hour
- Full-time
- Patient monitoring
- Mid-level
- Ability to lift 50 pounds
Quick Apply
HR Operations Manager
Prestige Legal Solution, P.C. —Los Angeles, CA
- From $100,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Free parking
- AD&D insurance
Quick Apply
Debt Relief/Debt Collections Customer Service Representative
Relintex —Irvine, CA
- $23 - $27 an hour
- Full-time
- Background check
- Spanish
- Customer service
- Health insurance
- Dental insurance
Quick Apply
Implementation Operations Supervisor
Gofo Inc —Chino, CA
- $70,000 - $90,000 a year
- Full-time
- English
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
10d
Territory Sales Manager - Program Dealer Specialist - Santa Ana
TireHub, LLC —Santa Ana, CA
- $72,000 - $92,000 a year
- Writing skills
- Mid-level
- Driver's License
- Mileage reimbursement
- Health savings account
Quick Apply

I want to receive the latest job alert for customer service team lead in la mirada, ca

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer service team lead jobs near la mirada, ca

Technical Support Representative jobs in Irvine, CA

Customer Service Representative jobs in Los Angeles, CA

Customer Service Representative jobs in La Palma, CA

Customer Service Supervisor jobs in Orange, CA

Customer Service Representative jobs in Ontario, CA

Debt Collector jobs in Irvine, CA

Support Staff jobs in Los Angeles, CA

Veterinary Technician jobs in Tustin, CA

Customer Service Representative jobs in Fullerton, CA

Customer Service Representative jobs in Placentia, CA

HR Operations Manager jobs in Los Angeles, CA

Technical Support Representative jobs in Westminster, CO

Sales Representative jobs in New York, NY

Technical Support Representative jobs in Augusta, GA

Technical Support Representative jobs in Cedar Rapids, IA

Technical Support Representative jobs in Minnesota

Technical Writer jobs in New Mexico

Customer Service Representative jobs in Inglewood, CA

Healthcare Customer Service Representative Remote jobs in Los Angeles, CA

Customer Success jobs in Milwaukee, WI

Customer Service QA Lead

REVOLVE
Cerritos, CA

Quick Apply

Job Details

Full-time
$28 - $30 an hour

Qualifications

Microsoft Word
Microsoft Excel
Phone communication
High school diploma or GED
Typing

Full Job Description

Customer Service QA Lead

Meet REVOLVE:

REVOLVE is the next-generation fashion retailer for Millennial and Generation Z consumers. As a trusted, premium lifestyle brand, and a go-to online source for discovery and inspiration, we deliver an engaging customer experience from a vast yet curated offering totaling over 45,000 apparel, footwear, accessories and beauty styles. Our dynamic platform connects a deeply engaged community of millions of consumers, thousands of global fashion influencers, and more than 500 emerging, established and owned brands. Through 16 years of continued investment in technology, data analytics, and innovative marketing and merchandising strategies, we have built a powerful platform and brand that we believe is connecting with the next generation of consumers and is redefining fashion retail for the 21st century. For more information please visit www.revolve.com.

At REVOLVE the most successful team members have a thirst and the creativity to make this the top e-commerce brand in the world. With a team of 1,000+ based out of Cerritos, California we are a dynamic bunch that are motivated by getting the company to the next level. It’s our goal to hire high-energy, diverse, bright, creative, and flexible individuals who thrive in a fast-paced work environment. In return, we promise to keep REVOLVE a company where inspired people will always thrive.

To take a behind the scenes look at the REVOLVE “corporate” lifestyle check out our Instagram @REVOLVEcareers or #lifeatrevolve.

Are you ready to set the standard for Premium apparel?

Main purpose of the Customer Service QA Lead role:

This is a full time role for a candidate who is responsible for overseeing and enhancing agent interactions to improve the customer experience. The Quality Assurance Lead will identify areas of improvement in customer service representatives’ knowledge and accuracy to improve quality and first contact resolution.

Major Responsibilities:

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Review email, chat, and phone call communications ensuring that service standard and company ideals are upheld.
Regularly provide feedback to call center agents on performance and quality
Provide team leaders and management with regular agent performance feedback
Follow-up on customer survey ratings with agents and provide coaching to improve the interaction
Identify areas for on-going training within the department
Keep pace with best practices in Customer Service and implement as necessary
Assist in creating training modules on effective communication
Participate in review and enhancement of onboarding training materials and session
Navigate proficiently through multiple systems in use in the department

Required Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Ability to work in a team environment and give honest and direct feedback
Ability to work in the intensity of a high volume inbound call center and capable of upholding the highest quality standards for individual output
Creative aptitude and vision to recognize and understand the needs of e-commerce customers
Excellent attention to detail
Possess strong written and verbal communication skills
Ability to communicate and tailor messages to different audiences

Minimum Qualifications:

High School Diploma
2+ years in customer service
Type 40+ words per minute
Experience with Microsoft Word and Excel

Preferred Qualifications:

Knowledge of REVOLVE’s policies and procedures in relation to the customer service department
4+ years in customer service, help desk or call center experience in a retail environment
Quality Assurance or training experience

A successful candidate works well in a dynamic environment with minimal supervision. At REVOLVE we all roll up our sleeves to pitch-in and do whatever it takes to get the job done. Each day is a little different, it’s what keeps us on our toes and excited to come to work every day.

ATTENTION:

After submitting your application, please check your spam folder for emails on your application status. Emails are sent from an ADP email address.

The following job description contains representative examples of work that will be performed in positions allocated to this classification. It is not required that any position perform all of the duties listed, so long as primary responsibilities are consistent with the work as described. Roles and responsibilities can often be expanded to accommodate changing business conditions and goals, as well as to tap into the skills and talents of the individuals in the company. Accordingly, associates may be asked to perform duties that are outside the specific functions that are listed.

Quick Apply

Refine Your Search

customer service team lead jobs in la mirada, ca

Customer Service QA Lead

Lead Airport Agent - Customer Service

Supervisor Customer Service - ONT

Customer Service Lead

Direct Support Team Lead

Customer Service Lead

Cashier and Customer Service

Customer Service Representative

Customer Service Rep / Call Center / Client Support

$25 per hour Customer Service Team Member

Customer Relations Specialist

Hybrid Customer Service Supervisor, CMS

Bicycle Technical Support Representative I

Treasury Management Support Team Lead

Fabrication Shop Supervisor (Second Shift)

Veterinary Technician - Chemotherapy Team Lead

HR Operations Manager

Debt Relief/Debt Collections Customer Service Representative

Implementation Operations Supervisor

Territory Sales Manager - Program Dealer Specialist - Santa Ana

I want to receive the latest job alert for customer service team lead in la mirada, ca

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected