Top 324 Customer service representative Jobs in La Plata, Md

Access Specialist I
MedStar Health —White Plains, MD
- $18.70 - $32.72 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Typing
Customer Service Representative - State Farm Agent Team Member
Jane Staples - State Farm Agent —Waldorf, MD
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative
SMO Energy —La Plata, MD
- $18 an hour
- Overtime
- Computer literacy
- High school diploma or GED
- Computer skills
- Health insurance
- Dental insurance
Quick Apply
PT Customer Service Representative
Planet Fitness —La Plata, MD
- From $15 an hour
- Part-time
- 18 years or older
- Computer literacy
- Sanitation
- Paid time off
- Employee assistance program
Quick Apply
3d
Customer Care Service Support Coord
Johnson Controls —Capitol Heights, MD
- $29.80 - $38.00 an hour
- Full-time
- Microsoft Excel
- 5 years
- Mid-level
- Paid training
- Wellness program
PT Customer Service Rep
Planet Fitness —La Plata, MD
- From $15 an hour
- Part-time
- 18 years or older
- Computer literacy
- Sanitation
- Paid time off
- Employee assistance program
Quick Apply
6d
Customer Service Representative Part Time
K&G Men's Company LLC —Waldorf, MD
- $15.00 - $18.75 an hour
- Part-time
- Ability to walk for extended periods
- Ability to lift 50 pounds
- Cleaning
- Tuition reimbursement
- Employee discount
Customer Service Associate
Wawa, Inc. —La Plata, MD
- $15.50 - $19.25 an hour
- Part-time
- Serving
- Reliable transportation
- Communication skills
- Paid parental leave
- Health insurance
CSR
Pain Management Solutions LLC —Waldorf, MD
- Full-time
- Surgery
- Ability to walk for extended periods
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
Customer Service Associate I
Dollar Tree —La Plata, MD
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative - State Farm Agent Team Member
Greg Conklin - State Farm Agent —La Plata, MD
- $17 an hour
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- 401(k) matching
Quick Apply
Patient Care Representative I
Health Prime International —National Harbor, MD
- Computer literacy
- HIPAA
- No experience needed
Quick Apply
Customer Service Specialist
Orkin —Forestville, MD
- $20 - $25 an hour
- Full-time
- Sales
- Computer literacy
- Office
- Employee stock purchase plan
- Paid holidays
4d
Contact Center Operator (SCA) – Evening and Weekend Shift
CACI —Washington, DC
- $28.19 an hour
- Full-time
- Research
- Bachelor's degree
- Data entry
- Health insurance
13d
Contact Center Operator (SCA) - Day Shift
CACI —Washington, DC
- $28.19 an hour
- Full-time
- Research
- Bachelor's degree
- Data entry
- Health insurance
13d
Customer Service Representative
McDonald’s —Oxon Hill, MD
- Communication skills
- Entry level
Customer Service Associate I
Family Dollar —La Plata, MD
- $15.00 - $15.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
HVAC Customer Resource Coordinator
Johnson Controls —Capitol Heights, MD
- $33 - $46 an hour
- Full-time
- Microsoft Excel
- Computer literacy
- Mid-level
4d
Customer Service Title Agent
Maryland Speedy Tag & Title II LLC —Clinton, MD
- $17 an hour
- Full-time
- Office
- High school diploma or GED
- Analysis skills
- Paid time off
- Opportunities for advancement
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Shadonna Lewis - State Farm Agent —Bryans Road, MD
- $40,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply

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Access Specialist I

MedStar Health -
White Plains, MD

Apply Now

Job Details

Full-time
$18.70 - $32.72 an hour

Qualifications

Computer operation
Patient scheduling systems
Phone communication
Computer literacy
High school diploma or GED
Typing

Full Job Description

About this Job:

General Summary of Position
Under General Supervision acts as the first welcome at the MedStar Care Connection Contact Center for the caller on behalf of physician practices instilling loyalty and anticipating needs while providing efficient effective customer relationship management. Elicits and records patient information and inquiries by following established protocols to schedule patient appointments for specified practice groups and/or multiple locations. Facilitates communication between patients and practice staff. Advocates on the caller/customer behalf to ensure their needs are met and to promote the perfect patient experience. Demonstrates ability to establish and maintain effective relationships with patients and their families through active listening empathy courtesy and professionalism. Regular consistent attendance is an essential job function.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
Assists and troubleshoots during the process of scheduling appointments and selecting physicians by subspecialty or location.
Completes call processing in an efficient manner. Remains aware of call volumes and works to handle the peak call volumes.
Cross sells the multiple locations or physicians available with sub-specialty per protocol.
Demonstrates behavior consistent with MedStar Health mission vision goals objectives and patient care philosophy.
Demonstrates expert functional knowledge of resources such as Centricity Business MedConnect EMR and other applications as required to assist with the callers needs.
Develops and distributes weekly reports of activity to assigned parties.
Displays characteristics of inquiry empathy courtesy and respect during communication with customers. Ensures complete communication (closes the loop and follow up) between key customer groups including internal and external customers in an appropriate and timely manner.
Facilitates new patient registration and updates current registration.
Maintains protocol knowledge base and skill set for scheduling across multiple subspecialties or locations and meets established goals for scheduling accuracy.
Participates in meetings as required including training with physician secretaries regular staff meetings and/or other training classes as directed.
Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.
Proactively reads emails daily and reviews other written sources to keep up to date on all communications changes within the protocols and the Contact Center. Responsible for keeping up to date on all communication/changes within the Center.
May follow up with callers to determine level of satisfaction with service provided.
Responds to telephone inquiries from patients physicians employees and other callers regarding appointments referrals provider messages and services within MedStar in accordance with established guidelines.
Utilizes physician protocols to schedule appointments for multiple subspecialties or locations and meets established performance goals.
Validates and verifies the insurance carriers to the MedStar Employed Physician Participation Listing.

Minimal Qualifications
Education

High School Diploma or GED required
Associate's degree preferred

Experience

2 years customer service experience preferably within a healthcare setting required and
Experience working in a hospital or medical office scheduling environment preferred

Licenses and Certifications

No special certification registration or licensure required

Knowledge Skills and Abilities

Able to work in a complex work environment with heavy call volume that involves coordination and support with various departments patients healthcare providers and system. Ability to type 40 WPM accurately Computer literate and able to navigate among varied systems and the Internet. Must show aptitude in learning and using scheduling and electronic health record software. Ability to operate standard office equipment. Excellent interpersonal skills and telephone/written communication skills. Committed to providing excellent service to MedStar customers and ability to display strong listening skills and empathy to MedStar patients and co-workers. Must be able to work in a fast-paced often high-pressure environment with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset patients. Must be self-directed and able to multitask.

This position has a hiring range of : USD $18.70 - USD $32.72 /Hr.

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Refine Your Search

customer service representative jobs in la plata, md

Access Specialist I

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative

PT Customer Service Representative

Customer Care Service Support Coord

PT Customer Service Rep

Customer Service Representative Part Time

Customer Service Associate

CSR

Customer Service Associate I

Customer Service Representative - State Farm Agent Team Member

Patient Care Representative I

Customer Service Specialist

Contact Center Operator (SCA) – Evening and Weekend Shift

Contact Center Operator (SCA) - Day Shift

Customer Service Representative

Customer Service Associate I

HVAC Customer Resource Coordinator

Customer Service Title Agent

Customer Service Representative - State Farm Agent Team Member

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