Located 45 minutes from the Nation’s Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) is a two-time Aspen Award-winning institution (top 15% of Community Colleges) with academic programs in over 100 disciplines. CSM is among America’s top 100 producers of Minority Associate Degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.
The Business Solutions Analyst II is responsible for the development, maintenance, and support of the colleges’ ERP and other software systems. This position defines the business requirements and technology-independent process and user acceptance testing (UAT) for technology solutions that meet the needs for various business areas and will bridge the gap between the business customer and the technology solution providers (e.g., vendors, infrastructure team, and development team).The Analyst reviews, analyzes, and evaluates users' needs to create system solutions that support overall business strategies. The Analyst documents requirements, defines scope and objectives, and creates system specifications that drive system development, implementation, and testing. Additionally, the individual in this position serves as a liaison between the information management and technology (IMT) division and college end users.
Reports to: The Director II, Program and Project Management
The hiring salary for this position will be from the min to mid-point of the salary range advertised. This position is open until filled.30%Requirements Gathering and Analysis
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Gather, analyze, and interpret data to identify trends, patterns, and potential issues.
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Collaborate with stakeholders to understand and document their needs and requirements for new systems or process improvements.
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Visualize and document business processes using workflow diagrams and process flowcharts.
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Identify and articulate new functional software needs and the roles of each class of application user.
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Analyze the impact of change requests.
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Support traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases.
35% Project Management
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Create detailed project plans, including scope, timelines, budgets, and resource allocation.
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Identify project resources, including personnel, equipment, materials, and budget.
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Monitor project progress against the plan, identify deviations, and implement corrective actions.
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Identify, assess, and manage potential risks.
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Evaluate project performance.
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Identify and resolve project issues, make informed decisions to keep the project on track.
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Responsible for all aspects of the client relationship and deliverables.
15 % Relationship Building and Management
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Develop and nurture relationships with key stakeholders.
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Act as the primary point of contact between the organization and its external partners.
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Assist business users, project managers, and IT leadership in optimizing the scope, benefits, and risks of proposed projects; help manage expectations of users and management.
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Maintain a strong collaborative relationship with the Information Management team and Staff, Faculty, Students, Consultants, Contractors, and Software Vendors.
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Partner with business users to fully surface their requirements, conduct interviews with key project stakeholders, document and present the results.
20% Reporting and Documentation
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Maintain accurate records of partnership agreements, activities, and communications.
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Document best practices and lessons from engagement initiatives.
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Create and/or review manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience.
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Apply reporting and workflow tools to business applications to improve work output and business processes.
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Facilitate effective communication between the organization and its partners.
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Present concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards.
Additional Duties:
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Performs other related duties as assigned.
Required Education and Experience:
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Bachelor’s degree in business, information technology, or management.
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3 years of relative job experience.
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Experience with performing business analysis, requirements gathering, and software development methodologies.
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Extensive experience collaborating with business users, developers, and programmers.
Preferred Education and Experience:
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Experience Higher Education ERP systems
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Project Management Professional (PMP)
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Lean Six Sigma
Licenses, Certifications, or Additional Requirements:
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Financial disclosure may be required.
Knowledge, Skills, and Abilities:
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Ability to maintain a high level of technical expertise and stay abreast of current and developing trends in information and instructional technology through professional reading, attending industry conferences, and professional development (training, education, and participation in professional associations).
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Knowledge of quality assurance and best practices.
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Ability to promote a positive work experience for students after job placement through follow up activities with students and employers.
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Ability to resolve customer issues/problems in a manner that exceeds client expectations.
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Ability to present ideas, both orally and in written form.
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Excellent verbal, written, and reporting communication skills.
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Excellent work ethic and integrity.
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Ability to work autonomously and as a team member.
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Highly proficient at troubleshooting and developing detailed documentation.
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Ability to understand the client’s business processes and the capabilities/limitations of the business applications used.
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Ability to make recommendations that help solve business problems in the most efficient and effective manner.
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Ability to turn business requirements into technical specifications so that other IT staff members can use these technical specifications to modify existing or develop new application functions.
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Experience working on project teams.
PHYSICAL DEMANDS
The work is mostly sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly.
WORK ENVIRONMENT
Work is performed in a relatively safe, and secure work environment.
General Employment Information
The College of Southern Maryland is an Equal Opportunity Employer.
Background Checks
The College of Southern Maryland conducts background checks in order to ensure the safety and well-being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.
Conflict of Interest policy
No College of Southern Maryland employee shall engage in or have a financial interest, directly or indirectly, in any activity that conflicts or raises a reasonable question of conflict with his or her duties and responsibilities. CSM Employees shall not at any time engage in any outside employment or independent consulting that would adversely affect their employment status or performance as employees at the college, create a conflict of interest, or, with the exception of constitutionally protected activities, would compromise or embarrass the college, or adversely affect professional standing. Any full-time college employee who also holds a full-time position or its equivalent in consulting elsewhere (whether permanent or seasonal) will be deemed to have a conflict of interest and will be asked to resign from one of the full-time positions. Full-time employees must promptly disclose in writing, on a form available from the Human Resources Office, to the college all other full-time employment or its equivalent in independent consulting.
Employment Frequently Asked Questions
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