Top 3 Technical support supervisor Jobs in La Porte, In

Customer Service Manager
NRP Jones LLC —La Porte, IN
- Management
- 5 years
- Computer literacy
Quick Apply
13d
Customer Service Supervisor
DSV —Michigan City, IN
- $70,000 - $80,000 a year
- Email
- Data analysis skills
- Mid-level
- Analysis skills
2h
AI Enablement Manager
Crowe —South Bend, IN
- $87,200 - $179,500 a year
- Full-time
- Presentation skills
- Bachelor's degree
- Mentoring
Quick Apply
14d

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Customer Service Manager

NRP Jones LLC -
La Porte, IN

Quick Apply

Job Details

13 days ago

Qualifications

Computer operation
Phone communication
High school diploma or GED
Client interaction via phone calls

Full Job Description

Description:

Position Summary

This position is responsible for providing excellent customer service in an efficient and profitable manner, to increase customer satisfaction, loyalty, retention and to meet their expectations. The ideal candidate will have strong leadership, technical expertise, and the ability to manage multiple tasks in a fast-paced environment with a commitment to safety and quality.

Role and Responsibilities

Responsible for all computer input required for the position.
Answer phone calls related to customer questions and resolve problems/ complaints.
Take customer orders over the phone and write up orders.
Provide verbal or written quotations to customers.
Schedule trucks for outgoing shipments.
Schedule production in Handmade and Rotary hose departments.
Work with the Shipping department to help expedite orders and provide customers with on-time deliveries.
Provide plant tours.
Must be familiar, and follow, all standard operating procedures and guidelines.
Knowledge of how and where to locate procedures and forms relevant to this position.
Lead a team of customer service representatives
Motivate, train and guide the customer service department

Requirements:

Required Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential job functions.

Indoctrination and understanding of NRP’s Quality Manual and specified requirements regarding job responsibilities.
Five years minimum experience in customer service or related work experience.
In-depth knowledge of products manufactured.
Hose and fitting knowledge preferred.
Strong literacy and comprehension skills.
Computer, telephone and customer service skills.
Excellent written and oral communication skills.

Education

High school diploma or GED.
Completion of company indoctrination.
Successful completion of safety training programs.
Understanding of the company’s Quality System and processes.

Quick Apply

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technical support supervisor jobs in la porte, in

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AI Enablement Manager

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