Top 21 Help desk analyst Jobs in La Porte, Tx

Senior Support Center Specialist
GAS Global Services —Houston, TX
- Weekends as needed
- Computer science
- Computer Science
- 5 years
Quick Apply
Odyssey Help Desk Specialist (Tier-1)
Harris County —Houston, TX
- Full-time
- Background check
- Pass drug screening
- Mid-level
- Paid parental leave
- Paid holidays
Systems Analyst II
Texas Children's Hospital —Houston, TX
- Full-time
- Computer science
- 7 years
- Computer Science
2d
Senior Support Analyst
EQT Corporation —Houston, TX
- Computer science
- Computer Science
- Research
SME - Miscrosoft Windows,Microsoft Servers RDS,Touch Services
HCLTech —Houston, TX
- From $116,000 a year
- Microsoft Outlook
- Mid-level
Contingent Systems Analyst / IT Specialist
TechTrans International —Houston, TX
- Online Application
- Mid-level
- 3 years
- Analysis skills
IT Project Manager
TAS Energy Inc —Houston, TX
- Full-time
- Computer Science
- 5 years
- ERP systems
Data Scientist, AI & Analytics Strategy
Koch Energy Services —Houston, TX
- Computer Science
- Pass drug screening
- AWS
- Paid parental leave
- Health savings account
22h
Epic Radiant Certified Analyst: Kelsey-Seybold Clinic - Pearland, TX
Optum —Pearland, TX
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- Customer service
- Pass drug screening
- Mid-level
- Work from home
Quick Apply
11d
Senior Programmer Analyst
MedSoftec —Houston, TX
- 6 years
- Computer Science
- Master's degree
Senior IT Analyst - Networking
Houston Forensic Science Center —Houston, TX
- Full-time
- Computer science
- Azure
- Computer Science
Quick Apply
7d
Python Engineer, Beacon – Gas, Power & Renewables Technology
Trafigura —Houston, TX
- Full-time
- Office
- Senior level
- 2 years
IT Business Analyst Senior
Park Lawn Corporation —Houston, TX
- Clean driving record
- 7 years
- Microsoft Excel
- Health insurance
- 401(k)
Quick Apply
10d
Contingent IT Lead / Project Manager
TechTrans International —Houston, TX
- Online Application
- Computer Science
- 5 years
- Bachelor's degree
FinOps AI / ML Engineer Assoc Director
Accenture —Houston, TX
- $150,900 - $413,600 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Sales
- Paid holidays
- Disability insurance
4d
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
Quick Apply

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Help Desk Analyst
viva —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). Strong communication/leadership skills.
$20.72 - $25.72 an hour
3d
Help Desk Analyst
Software Technology Inc —Columbus, OH
Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.). 2 Years experience documenting procedures.
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help desk analyst jobs near la porte, tx

Senior Support Center Specialist

GAS Global Services
Houston, TX

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Job Details

Qualifications

Network troubleshooting
Equipment troubleshooting
Windows
Desktop (troubleshooting support)
Remote access software
VPN

Full Job Description

Senior Support Center Specialist

JOB-10047032

Anticipated Start Date

July 20, 2026

Location

Houston, TX

Type of Employment

Contract Hire

Employer Info

Our client is an American natural gas and crude oil pipeline company with headquarters in Houston, Texas. It is one of the largest publicly traded partnerships and a leading provider of midstream energy services to producers and consumers of natural gas, natural gas liquids (NGLs), crude oil, refined products and petrochemicals.

Job Summary

The Senior Support Center Specialist provides customer-focused technical support efficiently, accurately, and professionally. This role serves as a front-line support representative for customers, primarily by phone and email, and resolves both basic and complex technical issues across assigned support areas. The position also supports IT projects, contributes to process improvements, and shares effective resolutions and best practices with team members.

Job Description

Serve as the first point of contact for customer issues and communicate resolutions clearly and effectively
Apply strong customer service skills to meet or exceed customer expectations.
Ensure all incidents and requests are accurately recorded, documented, updated, and closed in the ticketing system
Recommend process or procedure improvements that increase team efficiency and service quality
Assist with developing, mentoring, and training team members.
Properly escalate unresolved incidents to the next level of support with a detailed description of the issue
Respond to phone and email inquiries submitted to the Support Center and work directly with end users to resolve local, network, and application-related issues.
Perform advanced troubleshooting and diagnosis of hardware, software, and connectivity issues for end users
Collaborate with other IT groups to support hardware and software upgrades, implement new equipment and services, assist with product testing, and contribute to special projects
Analyze and resolve moderate to complex PC hardware, software, system access, network, and other technical issues
Provide end-user training and create or maintain related procedures and documentation.
Follow up with end users to confirm issues are resolved successfully and to their satisfaction
Track the status of all ongoing issues and escalate to management as appropriate.
Create, document, and maintain knowledge base articles and procedures.
Manage a high-volume caseload while responding to user requests in a timely and professional manner
Work a flexible schedule and provide off-hours support on an on-call basis, as needed.
Guide customers through the problem-solving process with clear and patient communication
Provide timely follow-up, feedback, and updates to ensure issues are managed through resolution

Skills Required

Minimum of 5 years of proven experience providing support desk or technical support
Minimum of 5 years of experience supporting and troubleshooting network connectivity
Working knowledge of ITSM systems, remote support tools, Windows 10/11, and Microsoft 365
Demonstrated ability to maintain a high first-contact resolution rate
Experience providing remote support through Citrix and VPN technologies
Strong client-facing, verbal, and written communication skills
Advanced troubleshooting, problem-solving, and multitasking skills
Excellent customer service orientation and commitment to service excellence
Must be willing to work after hours, weekends, and holidays as needed

Education/Training/Certifications

Bachelor’s degree in information technology, Computer Science, or equivalent experience
Microsoft certifications, CompTIA A+, or other relevant IT certifications
HDI Support Center Analyst certification

Additional Requirements

Maintain and expand knowledge of help desk procedures, supported products, and available services

GAS Energy Staffing LLC is an Equal Opportunity Employer. Employment Decision are made without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factors protected by applicable federal, state or local laws.

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Refine Your Search

help desk analyst jobs in la porte, tx

Senior Support Center Specialist

Odyssey Help Desk Specialist (Tier-1)

Systems Analyst II

Senior Support Analyst

SME - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

Contingent Systems Analyst / IT Specialist

IT Project Manager

Data Scientist, AI & Analytics Strategy

Epic Radiant Certified Analyst: Kelsey-Seybold Clinic - Pearland, TX

Senior Programmer Analyst

Senior IT Analyst - Networking

Python Engineer, Beacon – Gas, Power & Renewables Technology

IT Business Analyst Senior

Contingent IT Lead / Project Manager

FinOps AI / ML Engineer Assoc Director

Epic Healthy Planet Analyst II

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