Top 17 Customer service manager Jobs in Lacey, Wa

Customer Service Manager
State of Washington Dept. of Enterprise Services —Tumwater, WA
- $5,376 - $7,224 a month
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Wellness program
3d
Styling Team Manager (Remote)
Short Story —Olympia, WA
- Full-time
- Remote
- Mid-level
- Analysis skills
- Paid parental leave
- Health insurance
Quick Apply
Customer Service Specialist Lead (CSS3)
State of Washington Dept. of Licensing —Olympia, WA
- $47,004 - $61,332 a year
- Full-time
- Microsoft Word
- Background check
- Microsoft Excel
- Paid training
- Wellness program
10d
Customer Record Support Supervisor (CSS4)
State of Washington Dept. of Licensing —Olympia, WA
- $51,600 - $67,704 a year
- Full-time
- Background check
- Research
- Mid-level
- Paid training
- Wellness program
4d
Client Service Manager
BluePearl Vet, LLC —Olympia, WA
- $30 - $35 an hour
- Urgently hiring
- Mid-level
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
2d
Customer Experience Manager
Oldcastle APG —Tacoma, WA
- $80,000 - $100,000 a year
- Management
- Research
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Customer Care Manager
Farmgirl Flowers —Gig Harbor, WA
- $82,000 a year
- 8 hour shift
- Background check
- 5 years
- Mid-level
- AD&D insurance
- Paid holidays
Quick Apply
Director of Sales Operations
Harbor Wholesale —Lacey, WA
- $120,000 - $140,000 a year
- Full-time
- 7 years
- Microsoft Excel
- Office
- Disability insurance
- Health insurance
Service BDC Manager
Toyota of Olympia —Tumwater, WA
- $25 - $35 an hour
- Weekends as needed
- Dealership
- Mentoring
- Senior level
- Paid holidays
- Health insurance
Quick Apply
District Service Manager
Yamaha Motor US —Tacoma, WA
- Microsoft Outlook
- Dealership
- Mid-level
- Profit sharing
- Wellness program
Customer Support Manager
Globe Machine Manufacturing —Tacoma, WA
- $80,000 - $100,000 a year
- Full-time
- Management
- 5 years
- Organizational skills
Quick Apply
Senior Member Services Director
YMCA of Pierce and Kitsap Counties —Tacoma, WA
- $80,168.40 - $82,168.40 a year
- Full-time
- CPR Certification
- Mid-level
- Bachelor's degree
- Wellness program
- Paid holidays
Customer Service Supervisor, Retail Tacoma, WA - FT 40
Mechanics Bank —Tacoma, WA
- $26 - $33 an hour
- Full-time
- 5 years
- Computer literacy
- Mid-level
- Free parking
- Commuter assistance
8d
Member Services Lead
YMCA of Pierce and Kitsap Counties —Gig Harbor, WA
- $17.50 - $18.90 an hour
- Part-time
- Management
- Sales
- Mid-level
- Wellness program
- Dental insurance
Sporting goods Lead Customer Service & Sales
Elevate Sporting —Tacoma, WA
- $17.50 - $22.00 an hour
- Weekends as needed
- 18 years or older
- Computer literacy
- Mid-level
Quick Apply

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Customer Service Manager

State of Washington Dept. of Enterprise Services -
Tumwater, WA

Apply Now

Job Details

Full-time
$5,376 - $7,224 a month
3 days ago

Benefits

Paid training
Wellness program
Paid holidays
Disability insurance
Dependent care reimbursement
Health insurance
Dental insurance
Flexible spending account
Military leave
Paid military leave
Parental leave
Employee assistance program
Vision insurance
Loan forgiveness
Bereavement leave
Life insurance
Retirement plan

Qualifications

Customer communication
Staff supervision
Microsoft Excel
Microsoft Outlook
Team leadership
Moving
Forklift
Driver's License
Task prioritization
Certified Notary Public
POS systems
Material handling equipment operation

Full Job Description

Description

Schedule: Monday-Friday 8am-5pm.

Who we are:

The Department of Enterprise Services (DES) provides centralized business services to state government agencies; to other public entities such as cities, counties and tribes; and to Washington residents. DES’ mission is to strengthen the business of government for a sustainable and just future. Learn more about DES.

What you will be doing:

You will manage and support the customer service team in all financial transactions for all online sales, public store sales, and priority sales to include: cashiering, billing, banking transactions, etc. You will develop and implement training for the customer service and loadout team, by developing and modeling best practices while ensuring our customers receive excellent customer service. You will understand and support the online auction and public store sales, which directly promotes the program’s goal of sustainability and savings while maximizing the useful life of state assets and dollars returned to agencies. You set the overall objectives and resources available for the customer service and load-out teams and develop deadlines, projects, and ensure priorities and assignments are carried out.

Specific responsibilities include:

Providing coverage for other supervisors as needed in the operation of warehouse work
Assisting in development of departmental budget
Selecting, training, and evaluating employees
Enforcing safety rules and regulations
Planning work, assigning tasks, maintaining efficiency of staff
Overseeing team members that operate heavy equipment, sit down and stand up forklifts and has a general understanding of the functionalities, safety and operating procedures
Representing the program with dignity, integrity, and a sprit of cooperation in all relationships with staff, customers, and the public

Duties

Some of what you’ll enjoy doing includes:

Directs, trains, mentors, and evaluates staff, providing guidance and expertise to resolve complex customer service issues
Supervises customer service staff, ensuring the effective performance of daily operations within the Surplus Operations Business Office
Supervises loadout specialist responsible for daily load-out activities and shipping preparation
Plans, prioritizes, and assigns work to meet operational demands, ensuring workload is balanced and business needs are met
Monitors performance, reviews work activities and provides coaching and corrective action as needed to ensure quality and efficiency
Counsels, mentors, and develops employees by supporting performance management, career development, and professional growth
Develops, implements, and delivers training for other Customer Service Specialists
Review and authorize daily financial transmittals using the Surplus Request Management System
Oversees all payment processing for public, online, and sales agency customers, including credit and debit card transactions
Reviews the balance of daily receipts at scheduled intervals or on an as-needed basis
Reviews and verifies fiscal reports for accuracy and completeness while investigating and correcting errors to ensure compliance with established procedures and policies
Oversees the daily closing of online sales invoices and bills of sale
Maintains quality control and back-end tracking of priority sales across multiple systems
Ensures compliance with all guidelines and policies for sold or unsold products to uphold the 60-day commitment to our agency customers
Tracks process efficiencies regarding asset removal to maintain database quality standards within the customer service department
Provides public notary services as needed
Serves as a point of contact for state government entities and outward-facing private sector businesses
Receives, documents, and verifies all incoming titles into the vehicle office
Collaborates with owning agencies and customer store to solve title issues in accordance with DOL rules, standards, and SOPs
Conveys DES and DOL standards accurately to all partner agencies
Oversees and ensures the “Report of Sale” notification is sent to DOL daily for all titled vehicle and equipment sales
Addresses inquiries regarding surplus policies and regulatory requirements
Serves as the primary contact between the Agency Records Officer (ARO) and DES Records Manager to execute records management activities
Maintains an up-to-date records inventory in alignment with DES Records Management Policy
Submits an annual records inventory to the ARO to support the Continuity of Operations Plan per DES Records Management Policy
Identifies records requiring retention for programmatic or legal purposes, and notifies the ARO prior to the scheduled disposition date
Audits locally kept files for accuracy and ensures adherence to state law and DES Policy
Collaborates with Surplus leadership to track and locate files to resolve complex issues
Prepares and facilitates the transfer of records as needed

Qualifications

REQUIRED:

[OPTION 1]

Five years of experience providing assistance to customers regarding inquiries, complaints or problems.

[OPTION 2]

Or a combination of education and relevant experience totaling five years.

AND

Must possess a valid driver’s license and maintain a driving record that is free of any serious traffic violations
Ability to lift/move transfer 40lbs or more on a regular basis and 75lbs or more on occasion
One year of supervisory experience
One year of experience using a Point-of-Sale System (experience may be gained concurrently)
Ability to obtain and maintain Notary Public license within 6 months of hire
Proficient in Microsoft Office (Excel, Word and Outlook)
Familiar with vehicles and heavy equipment

**Note: Forklift certification must be attained within the first 30 days (training and certification is available on-site)

Equity Competencies:

State of Washington Employees contribute to ensuring services, programs, workplaces, and interactions are responsive, respectful, accessible, and effective to the people and communities we serve. Employees are expected to:

Take action to learn and Grow: Demonstrate a willingness to learn from new experiences, seek feedback, consider different perspectives, and continuously improve knowledge, skills, communication, and approaches to work.
Take action to meet the needs of others: Seek to understand the needs and experiences of customers, coworkers, and communities. Identify barriers to access and participation and address them before they become obstacles for the people we serve, providing support that is respectful, timely, and effective.

Learn more about the two required statewide equity competencies on the Executive Order 24-04 Toolkit- Equity Competency Implementation FAQ.

PREFERRED:

Experience in the retail sales market
Excellent customer service skills and experience working and experience with people from various social and economic backgrounds
Cashiering and balancing experience
Experience operating a multi-line telephone
Positive attitude and willingness to learn
Able to work well with co-workers
Aware of surroundings and contributes to a safe working environment

Supplemental Information

How to apply:

We would love to hear from you! Click “Apply” at the top of this page to start your application. You can save the application and come back to it, if needed. Be sure to complete the application fully to include a full work history and responses to the supplemental questions.

Please attach the following documents to be considered for the position. Failure to do so may result in you not being considered for the position:

A letter of interest that shows your personality and voice to describe why you are the successful candidate and how you meet the specific qualifications for this position.
A current resume detailing your experience and education.
A list of at least three (3) professional references with current contact information (attached or available to provide at the time of interview)

**Do not attach any documents that include photos or private information (social security number, year of birth, etc.)

NOTE: By submitting these materials, you are indicating that all information is true and correct. The state may verify information. Any untruthful or misleading information is cause for removal from the applicant pool or dismissal if employed. A resume will not substitute for completing the “duties summary” section or supplemental questions of the application. Please do not “refer to resume” for detail, or your application may be disqualified.

Washington Fair Chance Act

We are committed to providing equitable access to employment opportunities. If a criminal background check is required for employment at an agency, it will occur only after a conditional offer of employment has been made and accepted.

Applicants are not required to disclose criminal history during the hiring process prior to a conditional offer. Criminal history will not automatically exclude an applicant from consideration and will be reviewed on an individual basis consistent with applicable law and the requirements of the position.

Learn more about the Washington Fair Chance Act: Washington Fair Chance act guide

Opportunity for All:
Washington state celebrates our differences and we are committed to a workplace that supports equal opportunity employment and inclusion regardless of race, creed, color, national origin, citizenship or immigration status, marital status, families with children (including pregnancy, childbirth, or related medical conditions), sex, sexual orientation, gender identity diversity, age, status as a protected veteran, honorably discharged veteran or military status, status as an individual with the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with disabilities or other applicable legally protected characteristics. We will also consider qualified applicants with criminal histories, consistent with applicable federal, state and local laws.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our organization.

Contact us:

For questions about this recruitment or to request a reasonable accommodation in the application process, contact Angie Anderson at [email protected].

Applicants who are deaf or hard of hearing may call 7-1-1 or 1-800-833-6388 or access the Washington Relay Service.

Apply Now

Refine Your Search

customer service manager jobs in lacey, wa

Customer Service Manager

Styling Team Manager (Remote)

Customer Service Specialist Lead (CSS3)

Customer Record Support Supervisor (CSS4)

Client Service Manager

Customer Experience Manager

Customer Care Manager

Director of Sales Operations

Service BDC Manager

District Service Manager

Customer Support Manager

Senior Member Services Director

Customer Service Supervisor, Retail Tacoma, WA - FT 40

Member Services Lead

Sporting goods Lead Customer Service & Sales

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