Description:
Reports To: General Sales Manager
Summary: Produces additional revenue for the dealership by selling finance and insurance programs and other appropriate after-sale items to new and used vehicle customers.
Coordinates all final documentation of vehicle purchases to obtain approval from lender.
Essential Duties and Responsibilities
-
Greets external and internal customers in a timely, professional, smiling and friendly manner. Listens actively, providing accurate information and advise.
-
Extend financing, credit, life, accident and health insurance to customers.
-
Provides customers with thorough explanation of aftermarket products and extended warranties.
-
Converts cash deals to finance.
-
Establishes and maintains good working relationships with several finance sources including the manufacturer.
-
Processes finance and lease deals accurately and fairly through financial sources to secure approval.
-
Conducts business in an ethical and professional manner.
-
Processes all federal, state and dealer paperwork related to vehicle transaction.
-
Understand and complies with federal, state and local regulations that affect the new and used vehicle and finance department.
-
Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner.
-
Checks all paperwork for correct title, lien information, taxes, etc., before forwarding to the Business Office.
-
Acquires and maintains current state insurance license, completing continuing credit insurance education as needed.
-
Provides customers with complete explanation of manufacturer and dealership service procedures and policies.
-
Seeks new lending institutions to secure competitive interest rates and finance programs continually.
-
Maintains insurance product files.
-
Promote the use of special finance department by setting up and maintaining a program, which will ensure 100 percent turnover to the F&I department.
-
Provides sales force and sales managers with current information about finance and lease programs continually.
-
Trains the staff regarding the benefits of financing, insurance, and extended service programs.
-
Works with sales mangers to secure a reasonable profit from every sale.
-
Coordinates finance forecasting with sales department forecasting to achieve desired levels of penetration and income. Prepares reports on finance penetration, as required.
-
Ensures collection of all finance and insurance fees.
-
Takes all credit applications
-
Works closely with the General Sales Manager to establish sales department goals and objectives and ensures that they are achieved.
-
Attends manager’s meetings.
-
Assist with rate quotations.
-
Develop and monitors guidelines for working with customers to ensure maximum customer satisfaction.
27. Processes salespersons “end of month” commission sheets for the payroll department.
28. Trains designated backup to ensure continued efficiency and profitability in the F&I manager’s absence.
29. Maintains an adequate and current supply of all required contracts and paperwork needed for completion and finalization of car deals.
30. Follow-up funding and collections of customer’s receivables in compliance with company standards.
31. Proved enthusiastic and professional leadership to shape employees attitudes and build morale. Strive for harmony and teamwork with all departments.
32. Ensure customer’s complaints are handled tactfully, promptly resolving customer’s disputes and difficulties with professionalism and composure. Refer any problems to supervisor.
33. Operates and maintains office machines such as computer, calculator, fax machine, and copier.
34. Opens and routes incoming mail, answers correspondence, and prepares outgoing mail.
35. Prioritizes and performs multiple tasks simultaneously in order to meet and exceed deadlines and expectations.
36. Communicates clearly both verbally and non-verbally. Submits concise, complete, and clear legible records for both dealership and customer use.
37. Maintains assigned work area and break room in an organized and clean manner. Exhibiting pride in the work area and dealership.
38. Maintains personal cleanliness, grooming and uniform standards according to dealership guidelines.
39. Displays high standard of ethical conduct. Refrains from unethical, dishonest and theft related behavior. Exhibits integrity, adhering to all company policies, including our commitment to ZERO TOLERANCE of discrimination and work place violence.
40. Aligns behavior with the needs, priorities and goals of the organization. Fosters commitment, pride, trust and team spirit.
41. Utilizes supplies and materials in a practical, economical manner. Handles all toxic chemicals and hazardous waste according to the dealerships current policies and procedures.
42. Reports to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees or customers.
43. Communicates everyday, with direct supervisor if it is necessary to be late or absent.
44. Other job duties as required.
Larson Automotive Benefits:
Larson Automotive Group offers a comprehensive group medical insurance plan to all hired full-time applicants that start the first of the month following the completion of continuous 60 of employment. We offer 4 plans to help employees access the best plan that fits their budget and needs. One plan is zero cost to the employee.? We also have a company paid Life ($10,000) and AD&D plan ($40,000.00) that is for all benefit eligible employees.? Employee must maintain no less than 32 hours per week to be considered ‘full-time’ for benefits. ?
In addition to medical insurance, Larson Automotive Group also offers vision, dental and various other ancillary coverages such as additional Life, AD&D, LTD, STD, Accident, Hospital, and Pet insurance to name a few.
Larson Automotive Group also provides an Employee Assistance Program. This is a specialized referral program available to employees to assist in various personal situations. This includes counseling for substance abuse, financial difficulties, mental illness, family issues and more. These are all provided to the employee free of charge and confidential with a third party. ?
Larson Automotive Group also helps plan for your future with our retirement plan available to all employees over the age of 21. The 401k plan starts after the completion of 2 months of employment, the employee will be automatically enrolled into the program starting at a 3% deduction and this will increase 1% per year for the first 3 years. The company does match 50% of the first 4% contributed by the employee. ? Employees on a budget or who want to know exactly what will be coming out of their check can also opt to have a flat dollar amount withheld from their check. We also offer a ROTH plan option as well. Employees can opt out of the plans at any time.
We offer a KOFE (knowledge of Financial Education) plan free of charge to the employee to help provide the employees with the tools needed for financial wellness.
Hourly and Salary employees will receive 6 paid holidays each year.
We offer a competitive PTO (Paid Time Off) program; employees begin to accrue hours from day one worked (eligible to use after 90 days of employment). PTO is accrued for the first 2 years at 1 hour for every 40 hours worked at 3 to 10 years 1.53 hours of PTO for every 40 hours worked and at 10 years 2.30 hours of PTO for every 40 hours worked.
We offer a vehicle purchasing programs for all the vehicle brands we offer.? All you need to do is contact the GM of that dealership to see what options they currently have available.
Requirements:
Knowledge, skills and abilities
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
Educations and/or Experience
Associate’s degree or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Skills
Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups and/or board of directors.
Mathematical Skills
Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of algebra. Ability to apply concepts such as fractions, percentages, rations an proportions to practical situations.
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
