POSITION SUMMARY
The Peer Health Navigator engages and connects members served to mental health, primary care, substance use, and specialty health care services; helps them develop personal health and wellness goals; educates them on how to advocate for themselves and effectively communicate their needs; and supports them in overcoming barriers and building resilience. The Peer Health Navigator supports members served in maintaining a follow-up care plan and developing other self-management skills through a “Modeling – navigator performs task; member served observes, Coaching – member served performs task; navigator coaches, Fading – member served self-directs and manages own healthcare; navigator assist as needed” process. The Peer Health Navigator simultaneously serves as a role model of resilience, recovery, and self-responsibility for their own mental and physical health. They continually promote and reinforce Telecare’s Recovery Culture as defined by the Telecare Recovery Centered Clinical System (RCCS) in which the member’s point of view and preferences are recognized, understood, respected and integrated into services and self-help programming. Additionally, Peer Health Navigators will respond to critical situations with high-level engagement and de-escalation skills which support a least restrictive environment for members served experiencing an emergency related to a mental health/addiction challenge.
Expected starting wage is $21.05-$25.38. Range ends at $29.70. Telecare applies geographic differentials to its pay ranges. The pay range assigned to this role will be based on the geographic location from which the role is performed. Starting pay is commensurate with relevant experience above the minimum requirements.
QUALIFICATIONS
Required:
- High School Diploma or GED required
- Peer Certification must be received prior to hire date and must be maintained throughout employment
o Washington: obtain Certified Peer Counselor (CPC) through HCA prior to hire date and maintained throughout employment and certified by the Department of Health (DOH) as an Agency Affiliated Counselor (AAC) within 60 days of employment.
- Two (2) years’ experience or part-time equivalent supporting individuals with behavioral health challenges
- Experience supporting individuals with physical health challenges to navigate the physical health care system
- Experience as a beneficiary of the public Behavioral Health system of care
ESSENTIAL FUNCTIONS
- Demonstrates the Telecare mission, purpose, values and beliefs in everyday language and contact with the internal and external stakeholders
- Draws upon own personal recovery experience with mental health/addiction challenges as a basis for engagement as a peer with the members served and to validate members’ own lived experiences
- Assists members served with voicing their strengths, interests, and goals throughout their time in services including: goal plans, crisis plans and other methods of expressing individual preferences
- Utilizes a comprehensive resource guide and educates members about local community supports and resources
- Supports members served in developing strategies to reduce self-stigma
- Engages and communicates with a wide range of members served especially those who are struggling to be active in their own recovery
- Assists participants in all needs including Activities of Daily Living (ADLs)
- Actively participates in multidisciplinary team meetings
- Participates in verbal de-escalation and physical interventions in emergent situations and is willing and able to assist other staff as needed to maintain a safe, healing environment for all
- Travels locally to provide outreach to members served in the community (program specific)
- If employed at Inpatient program, must assist with restraint of members served in the event of assaultive behavior and pass assault crisis/crisis prevention training
Duties and responsibilities may be added, deleted and/or changed at the discretion of management.
SKILLS
- Knowledge of recovery focused, strengths based work in mental health/addiction recovery
- Willing to seek to understand members’ unique circumstances, personal preferences, and goals and incorporate them into daily work as well as any needed crisis response to help them regain a sense of control
- Have a strong understanding of recovery and resilience, the value of partnerships with members and member choice, and the balance between protection from harm and personal dignity
- Strong knowledge of relevant community resources and methods for accessing them
- Possess strong communication, writing skills, and typing/computer skills
- Experience working with adults facing mental health/addiction challenges
- Interest or experience in working with people who are difficult to engage and maintain in traditional mental health programs
- Ability to communicate and work effectively with members served, family members, and staff from various backgrounds
EOE AA M/F/V/Disability
If job posting references any sign-on bonus internal applicants and applicants employed with Telecare in the previous 12 months would not be eligible.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
