MADCo. Director of Operations and Production
Note: this engagement is currently written as a 1099 contractor role. A full-time, on-site, integrated role of this kind carries real misclassification risk in California. Confirm the classification with employment counsel before posting.
ABOUT MADCo.
MADCo. is a premier events and content studio led by Melissa Andre, known for highly personalized, design-led work and impeccable execution for a discerning, often high-profile clientele. The studio is built on exceptional taste, white-glove client service, and a standard of professionalism and discretion that holds on every project, whether it is a live event or a piece of content carrying the MADCo. name. This role exists to protect and scale that standard.
EXPECTED AVAILABILITY
This role requires consistent and substantial availability sufficient to meet production demands and client commitments. In-person presence is required for client meetings, site visits, walkthroughs, installations, load-ins, show days, and breakdowns. Availability must flex with event schedules and production needs including domestic or international travel when required.
THE ROLE
Director of Operations and Production is the engine room of MADCo. You are the person who makes sure the work gets made, on standard, on budget, and on time, across every event. This role exists to manage production and daily operations.
PRODUCTION OUTPUT QUALITY
You are the quality and process gate for what MADCo. produces on the operational side: client proposals, production documents, vendor briefs, and templates. You define, enforce, and uphold that standard across every producer and contractor.
For most outputs, your role is to coach and elevate. You review, give specific feedback, and send work back until it is right.
Every decision balances MADCo.'s four priorities: client experience, brand growth and visibility, profitability, and the integrity of the creative vision.
PRODUCTION SYSTEMS AND ONBOARDING
Holding the standard means systematizing it. You build and maintain the living reference materials that define how MADCo. produces: annotated examples of approved versus returned work, briefing templates, presentation standards, and onboarding that gives every new production contractor a clear picture of what is expected before they produce anything.Your job is to capture it, document it, and make it repeatable so MADCo. can scale while retraining every person who comes through the door.
PROJECT MOMENTUM AND CROSS-TEAM COORDINATION
You own the active state of every production project at MADCo. You develop and maintain the timelines, production schedules, budgets, and deliverables that keep work on track, and you manage multiple concurrent projects without detail slipping. You know what is in motion, what is stalled, and what is at risk, you identify operational gaps before they become problems, and you resolve them to keep projects moving forward.
You make sure every person on a MADCo. project, producers, fabricators, photographers, designers, has what they need: proper briefs, clear expectations, defined deliverables, and real deadlines. You are the checks and balances that protect budgets, client experience, the creative vision, and MADCo.'s reputation.
TEAM GUIDANCE AND ACCOUNTABILITY
You are the first stop for every team member who needs direction, feedback, or a decision on how to prepare work to MADCo. Studio’s standards. You lead and mentor the producers, coordinators, and contractors, you delegate clearly, and you hold people accountable to budget, deadline, and standard.
The goal is a team that produces approvable work the first time because you set the expectation clearly and held it consistently. You allocate people to projects based on demand, you keep an eye on workloads so no one is buried and nothing is dropped, and you build the workflows and systems that let the studio run more efficiently as it grows, setting the tone for a team culture that is collaborative, calm, and solutions-first.
HIRING SUPPORT (PRODUCTION AND CONTRACTORS)
You support production and contractor hires: drafting and refining job descriptions, screening applicants, coordinating trials and temp evaluations, managing onboarding, and ensuring new contractors understand MADCo. standard.
VENDOR AND INDUSTRY RELATIONS
MADCo. works with a wide range of vendors across events, content, and production. You cultivate that network, building relationships with premier venues, fabricators, designers, photographers, caterers, entertainment, and specialty vendors, and you negotiate contracts, rates, and terms to protect both client value and MADCo. margin. You keep an active roster of trusted partners, and you stay current on the vendors, venues, and practices worth knowing in this market, so production decisions are informed by history and relationship, not just availability.
EVENTS: ON-SITE EXECUTION AND QUALITY CONTROL
On-site, you are the operational authority. You ensure every item pulled for an event is loaded in correctly, counted, accounted for, and in the right condition. You manage inventory before load-in and after strike. Nothing leaves a venue unreconciled. Returns are processed, damage is documented, and MADCo. inventory is tracked, maintained, and always event-ready. You train producers on these expectations and hold them accountable when they are not met. Beyond logistics, you are the standard-bearer on site. If something is not right per MADCo. standard, you catch it and resolve it
CLIENT EXPERIENCE DURING PRODUCTION
MADCo. clients expect white-glove service and discretion, and during production that experience is yours to protect. You are a point of contact for clients on production and logistics: status, timelines, on-site coordination, and the hundred operational details between a signed engagement and a finished event. You communicate with the professionalism, warmth, and discretion the brand is built on, which matters most with high-profile and high-net-worth clients who expect both. Creative direction and final presentation sit with Melissa. What sits with you is making sure that once the work is underway, the client never feels a dropped ball.
PRICING AND BUDGET MODELLING
You advise on how each event and project is priced, you build and pressure-test the budget model, and you make sure scope, cost, and margin are sound before a proposal goes out. When Madison qualifies a lead, you are the person who can say what it should cost, where the margin is, and what the budget has to hold to protect it. You do not own intake or the client relationship at that stage.
FINANCIAL AWARENESS AT THE PROJECT LEVEL
You are responsible for understanding the margin target on every active project, flagging when production decisions put profitability at risk, and ensuring no vendor is approved without someone understanding what it does to the bottom line. MADCo. has survived 18 years because profit discipline is treated as a company-wide responsibility. You are the person who makes sure that discipline holds at the project level, in real time, before overruns become problems.
WHAT SUCCESS LOOKS LIKE
- Team members are never scrambling last minute because you planned far enough ahead that approvals happened before they were urgent.
- No active production project sits idle due to no one moving it forward.
- Events close with complete, accurate inventory and budget reconciliation every time.
- Clients feel supported and confident through delivery, and never feel a dropped ball once the work is underway.
- New contractors understand MADCo. standard before they produce their first deliverable.
- The studio operates at MADCo. level
- The team operates efficiently, with workloads balanced and no one buried.
- Production work that goes out, to a client or on set, does not miss the standard.
- Vendor decisions are informed by performance history, not just availability, and vendors view MADCo. as a preferred partner they want to deliver well for.
- The social media manager's deliverables are tracked, resourced, and on schedule
WHAT YOU RUN
Operations, day to day. You run the daily operation of the studio's production. The team brings delivery problems to you, not to Melissa. You set the pace, hold the deadlines, and decide what is on track and what is not.
Production and on-site execution. You own production across events and content, from brief through pre-production, on-site delivery, and wrap. You run the room on event days: crew, vendors, run-of-show, load-in and load-out, and whatever goes wrong in real time.
The producer team. You lead the producers. You set expectations, hold people to budget and delivery, and develop them. You decide who works on what, you balance staff against freelance, and you own onboarding and the freelance roster.
Budgets and profitability. You own the money on every project. Client production budgets run through you from bid and estimate to final reconciliation. You protect margin by controlling scope, vendor costs, and crew and freelance spend, and you own the internal production budget. The margin is won or lost at the bid, and you price accordingly.
Systems and standards. You are the keeper of how MADCo. produces. You document the processes and standards so delivery does not depend on Melissa, or on any single person. You build the operating view that shows where margin, utilisation, pipeline, and cash stand.
Growth. You advise on pricing and budget modelling so new work is profitable, while Madison runs intake and Melissa leads the close. You own retention and account growth on existing clients, because repeat work at strong margin is how the studio compounds.
HOW YOU ARE MEASURED
- Production and daily operations.
- Annual profitability against target.
- Margin by project across events and content.
- Producer utilisation and freelance cost control.
- On-time, on-budget delivery and clean reconciliation.
- Client retention and repeat bookings.
WHO YOU ARE
- You have managed a team of producers at an agency, studio, or events firm, and run the full lifecycle of complex, high-budget events from brief to wrap.
- You have owned budgets and protected margin on real client work, and you can prove it.
- You have run on-site execution under pressure: load-in, show, strike, and everything that goes wrong in between.
- You bring a network of trusted vendors across events and production, and you know how to negotiate.
- You communicate with the professionalism and discretion that high-profile clients expect.
- You hold a standard without being asked twice, and you raise it.
- You can run production when the founder is not in the room.
- 7+ years in luxury events, experiential, event production, or a closely related field. Experience with high-net-worth, celebrity, or executive clientele is a strong plus.
Pay: $5,000.00 - $7,000.00 per month
Work Location: Hybrid remote in West Hollywood, CA 90069
